StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
RETURN POLICY VERY CONFUSING. WRONG PANT SIZE WAS SENT. TOP WAS SIZE I ORDERED, BUT WAS TOO BIG.
SENT THEM BOTH BACK...COST ME OVER $17.00 T POST OFFICE. GUESS THERE IS NO FREE RETURNS...IF THAT IS CASE, I WILL NOT ORDER AGAIN...ALTHOUGH I LOVE YOUR STUFF...STUNNING...NOTHING LIKE IT ANYWHERE
Easy to order on line, but hard to return. The quality of products/dresses were not good. Dresses look high quality online/on models but not what you get. Flimsy!
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
About your return, we sent you an email about your require. Please check soon.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
The browsing of the site was good being that they definitely have different fits.If you order items at least make sure they are your size just in case the same thing happens at least you can wear them. Unfortunately, I couldn't keep the items because the XL surprisingly was big.I'm 5'7 195lbs. I don't like my clothes tight just fit to my body comfortably. However, was sent items that I didn't even order. It has been like pulling teeth to connect with customer service to get a refund, since now a days everything is through email. I've sent them my tracking number of the returned items of which, I had to pay $21 for shipping of things I didn't order;On top of that was sent items two different times.Then, still the same runaround from customer service through email. Also, was offered to take a 40%?discount in items for one I didn't order and for two had already been shipped back. Please just get my items processed for a REFUND. Thank you
Dear Customer,
We are sorry that the size of item didn't work out as expected.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Payment cannot go through without the buyer’s permission. Or we do not have the right to charge. If you received item you did not order. To assist us in resolving this issue promptly, we kindly request that you contact us via email at services@stylewe.com and provide related picture(s).
Regarding the issue of sent items two different times. In some cases, we may prioritize shipping of ready items to prevent further delays. Hope for your understand.
About the 40% refund for the items you did not order. Please help us first to confirm if the wrong item was sent. Once we have received the photo and confirm wrong item issue, we would like to offer you a more reasonable compensation.
For the items you returned. Per checking, Refund is under processing now. Please wait and check your original payment method a few days later.
Please contact us via email anytime. Our customer service team is always here to help and will do their best to assist you in correcting the error.
Best regard,
Mandy
STYLEWE
Experience was good for the most part
Have not received my second order. Still have not received my money for my return items. The close size run very small
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Regarding your 2nd order. Per checking, the order has not been shipped. Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible. Once it is shipped, you will be notified by email.
We regret to inform you that we do not currently offer telephone support. But we will consider this in the near future to meet the needs of customers.
Regarding the return address, we appreciate your feedback and will investigate this matter further to ensure that our return policy and instructions are clear and easy to follow. We understand that including the return address in the packaging would simplify the process and make it more convenient for you, and we will do our best to implement this change as soon as possible.
Upon checking, we have not received your return package yet. You may contact us with your return tracking information, and we will be happy to assist you in tracking down your return package.
Our apologies for any inconvenience this may have caused. Wish you have a nice day! Please do not hesitate to contact us at services@stylewe.com
Best regard,
Mandy
STYLEWE
SO FAR SO GOOD, ONLY MY SECOND TIME ORDER
I like your styles. But I am praying I get my order at lease I. 14 days. You have to do better in your delivery dept.
Great style great price. Just the delivery time is way too long.
I love the website, But shipping is too high
Ordered 2 items on May 18. Today is June 19 and I am still waiting on Item # 2.
Return Policy is not customer friendly. I will not be shopping on this site in the future and others should stay away as well.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
We strive to provide our customers with a hassle-free return process while also ensuring that we maintain the quality of our products.
Please note that our return policy is designed to balance the needs of our customers and our business, and we are constantly reviewing and improving our policies to better serve our customers.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information 3 days ago. If you still want to return, you may reply us with your decision then we will send return label accordingly.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com
Best regard,
Mandy
STYLEWE
Shopping was easy, however, unsure of the size chart based on other reviews.
Die Seite ist spannend, außergewöhnlich, mal etwas andere Mode;
Love the clothes when they finally arrived. Customer service was very helpful and informative. I hated how long things took to arrive I'm use to a true 7 days and ordered clothing accordingly for two events and they came too late and never got outfits together. Have beautiful shirts but never the bottoms. Not sure if I will order again unless I am not counting on the arrival for any events.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by waiting for your order.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
In some cases, we may prioritize shipping of ready items to prevent further delays. Hope for your understand.
Also, we apologize for for the issue of not receiving pants. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock or on backorder at the time of purchase. Moving forward, we will endeavor to improve our inventory management processes and avoid advertising items that are not currently available to avoid similar situations from occurring in the future.
Please feel free to contact us at services@stylewe.com If there is anything else we can do to assist you further.
Best regard,
Mandy
STYLEWE
I am pleasantly surprised. The clothes look just like in the catalog. I was expecting clothing that were lesser quality and that's why I only purchased two items, but WOW, they are genuinely nice. They run a little on bigger, so I recommend ordering the next size down.
Nice stuff. Good prices. This time delivery was pretty quick
Items did not meet my expecations. Material cheap and were not tfu to size. Poctutes on the web site were very nice. My items were not to mt liking
First time ordering was great. Will be shopping again soon.
Love the style of clothing with the colors. I will tell many friends about the site and all it has to offer.
Item was delivered in a timely manner, however it was not as pictured.
Easy to shop and love what I see for my age. Elegant and classy
I ordered two items, one from a sales ad, one from regular pricing. Both were ordered as "large". The first item that arrived was extra large, the second was small. I have tried to access the return information for three weeks now, and have had no response. Obviously, I will never order from this company again.
Dear customer,
We apologize for any inconvenience caused by the incorrect sizing and lack of response to your request for return information. We take these matters seriously and we want to make things right.
The sizing of clothes can differ depending on the style. We understand how important it is to have accurate and consistent sizing information, and we will work to unify these differences in clothing sizes to help customers shop more efficiently in the future. In the meantime, we recommend reviewing the size chart provided on each product page to ensure the best fit possible.
We have reviewed our email correspondence with you and have found that we sent a return instruction email on June 6th, but we have not received a response from you yet. In order to assist you with this issue, we sent the return instructions to you again. The email was sent to the email address which you use to place the order.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
If you still need help with your return process, please do not hesitate to contact us at services@stylewe.com. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
STYLEWE
Too many wonderful things makes it hard to choose.
Simple to use and the styles look nice. I would like to see the models heights, which would help.
Also to be told before I add to the basket that an item is not available, not wait until I get the refund.
Great! Beautiful selections and good quality….however my order was received too late after my event. I requested e return but have yet to receive the return info
Love your price, I am still waiting for my top that was shipped later
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Our apologies for any inconvenience this may have caused in returning.
Per checking, we shipped the size according to your order. Sorry that the items didn't fit you.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details.
According to our return policy,the buyer is responsible for the return shipping cost. You can check our return policy: https://stylewe.com/information/return-policy
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE