StyleWeReviews 5,152

I ordered a dress on February 22 for Easter after having read diligently their shipping policies. They clearly state that it could take as many as 10 business days for processing and another 12 business days for shipping. (3-10 for processing; 2-12 for shipping) Today for me it is now 23 days and I still have no product and there is no tracking available. So needless to say, even when using their MAX timeframes, it is beyond that and it is doubtful I will receive the dress by Easter as anticipated. It will be the last time I order even when the order is placed well in advance.

StyleWe is a scam.

My wife made a purchase to StyleWe on Feb. 19. My wife does not have PayPal account, but the credit card she used was processed via PayPal. The vendor on 4 occasions promised the product within a week. Last week, a full month after the purchase & payment, the vendor said they do not have it in stock, and they'll have to order more of that product from the producer. In essence they flat out lied about having the product, they lied 4 times about it being delivered within a week, and then they wanted us to wait another week while they contacted the producer. They promised a refund "within a week or so", but we feel lied to and cheated. We think they should be banned from doing business on the internet. We feel they should not be allowed to process credit card transactions via PayPal or any other Credit Card Authorizer (direct or indirect). They are definitely a scam. Stay away from them. Do not trust the positive reviews on this site... they were probably submitted by trolls.

I want to say "do not order from Stylewe" but I am just going to say this: you will not be able to return your product, because their return address is in China.
First of all be aware that it might take up to 4-5 weeks before you receive your order. I thought I will never receive it, but when it did come, I was so disappointed I did not even tried on my dress. Although it was not cheap, it looked very cheap and anything like the picture on the internet. I am stuck with my dresses and the company promised 10% refund since I cannot return this to China myself. Nice business strategy!

This is what they offered for return.

Following is email copy:

Hi Steve,

I*******

Thanks for your photos, the style is the same as the one you have ordered. I`m sorry the actual item is different from the one shown in the photo.

Do you like to keep the dress? We can offer you either 40% store credit refund or 30% money refund as compensation.
Is that OK?

Hi Steve,

If you don't want to keep it, you can return it to China to receive the reminding refund

Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the...

I just accepted 30% refund and I am sure I will receive it soon.
I ordered 2. The first one I received was good. I was having problem with 2nd one.

These clothes are poorly made and ridiculously small. You cannot return them because the return center is in China and it would cost you more than the item originally cost to send it back. I just requested a return authorization and this is what I was told: Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

Is there an option for ZERO stars? This is clearly not a legitimate company. After placing our order in mid-February, they strung us along in a series of grammatically poor customer service emails before claiming the items are no longer available. 2 weeks before my daughter's event. They have an option for expedited shipments which is a complete scam. I'm now convinced the entire company is clearly a scam. I should have read the countless negative reviews before falling victim to their pretty clickbait. SCAM!

Hello, I waited patiently for my dress, I wanted to wear the dress to an event on February 3,2018. I order the dress early January thinking it would reach in time consumer in time but it didnt. I dont think its ever going to come so I have decided to cancel due to a breach of contract on your part. I want my money ($150.90) the full amount paid back. I don't know what going on with this company. My first order was incorrect, the item sent look nothing like what I ordered. However someone from your company look at the photo taken which nothing like what the model is wearing and came to the conclusion it was the same, am telling you! ITS NOT, IT TOTALLY DIFFERENT. I asked to return the package, I have been waiting over a week and your company has fail to send the return information. I will be reaching out to the Attorney General office and the Better Business Bureau to alert them of the misrepresentation of product and misconduct of your company. In case you not familiar any misconduct found on your part, your company will be sue and block from doing business with US consumers. Am also going to submit a claim with PayPal so that you are removed from the list as a reputable business. Please Refund the fill amount paid, $150.90 and send the information so I returned the wrong item to you. Thanks.
DONT ORDER WITH THIS COMPANY, THIS IS THE WORST ONLINE BUSINESS THAT I HAVE ORDER FROM. IF I KNEW IT WAS BASE OUT OF CHINA I WOULD NOT HAVE ORDER FROM THIS COMPANY.

I think everyone who is displease lets start a the process to have the company investigated so that we can have the full refund of our hard earn money for this is ridiculous

Please don't waste your money and time... because I've already done it.
Please don't waste your money and time... because I've already done it.

I ordered a blouse 44 days ago. I have been in repeated contact with Style We via live chat and e-mail requesting information in regards to this order. At first I was told it was delayed in Chinese Customs and then the parcel was released and on its way. According to the live chat I was to receive the order in a few days. I wrote back multiple times to obtain the correct tracking number. Each time I wrote they answered please be patient for a few more days. When I contacted Fedex in the USA by phone they informed me that they had generated a label for this product February 7,7 days after I ordered and had not as yet received the order. When I contacted Style We to enlighten them as to this fact I was then informed that they were not able to obtain a response from the shipping company. I was asked again to wait 5 days and be patient. I have now asked for a Full Refund and have no idea whether they will provide that.

After posting with Sitejabber I heard from Style WE and after a week they refunded the item that never came. So happy ending but it is safe to say I will never order from this company again. And thank you Sitejabber

I heard of StyleWe from a friend.
Their stuff was absolute garbage. The material was terrible, bad quality and the sizes make no sense. When I requested a return they offered me 35% off of my next purchase. I declined. I returned the clothing thru the Post Office said it would be there in about 30 days. I kept asking StyleWe customer service what happened to my stuff and they said they had not received the return. I called USPS 3 months after and they told me that StyleWe had received my return, but would not accept the package. They told me all returns must be sent via USPS, no UPS, no FedEx (I guess so you wont be able to track your package once it reaches China).
They have terrible customer service and are not worth the time or money. DO NOT BUY FROM THEM. NO STARS FOR THEM, IT IS A SCAM!

I have cancelled my order on the second day after placing it after reading the reviews and noticing that my order hasnt been processed yet. Stylewe refused to give me a full refund sending me their T&Cs that, if you read it carefully, basically state that you will loose your money no matter what. They refuse to provide their address or directors names. It took almost a week of emails full of excuses to get a partial refund. They block all honest reviews on Facebook and Instagram, if you read there are only positive comments from people who never bought from them. In short: I was charged for goods not being delivered. My advice stay away, save yourself money and aggravation.

This is the worst online website I ever shopped on! They stole my money and never refunded me after 3 months after returning all my
Items through the US post office spending $50 to send back. They recently gave me $118 back only 50 percent of what they owed me! All they cared about was the review I wrote about them asking me to remove it. Im warning everyone to not shop on this website! They are liars and thieves and petty when it comes to return the money they owe me. I dont know how they get away doing this over and over, and its time we shut them down. I will not back down until Im returned the money Im owed. What a corrupt website! And paypal should be embarrassed that they still allow customers to buy on their website. My credit card would have refunded me my money back right away. This is a disgrace. Style-we is a disgrace!

I heard of StyleWe from my sister and she had bought some decent stuff there so I decided to give it a shot. Their stuff was absolute crap. The material was terrible, it was see-through and everything just fit horribly. I asked to send it back and they gave me a China address and they said they wouldn't cover the cost. I thought ok, whatever, it was over $500 worth of clothes and I would still get most of my money back. It was literally the worst experience ever. I returned the clothing and the Post Office said it would be there in about 5 days. I kept asking StyleWe customer service what happened to my stuff and they said they had not received the return. I finally called USPS 2 months after and they told me that StyleWe had received my return, but would not accept the package. USPS found my package and returned it to me. Meanwhile, I asked StyleWe for a US address and they gave that to me, telling me I had to pay for it on my own. I returned it and I have been trying to get them to reimburse me for over $100 worth of shipping because I had to return it twice. DO NOT SHOP THERE. They have terrible customer service and are not worth the time or money. They deserve zero stars.

When sending any customer service problem to your existing team, they do not understand how to make good customer service happen. In the case of the blouse without buttons, the picture I sent should of been adequate, but instead they wanted another picture reflecting a black color instead of the gray that appeared after the flash went off They had the picture of the blouse ordered and a picture of the blouse received, the style was exactly the same, you had all the ID numbers showing I ordered the blouse. This should of been enough! So, unless this staff goes through an intense customer focused inservicing, there will not be a win win situation. Barbara Trentadue

Update as of 4/5/18: After much back and forth with StyleWe and PayPal, I closed my claim because PayPal didn't seem to understand that the problem is not getting the refund, but having to pay an exorbitant amount to return the item in order to get the refund (which according to some other customers, may not happen, or take months of back and forth with StyleWe before they saw their refund). StyleWe agreed to refund me $20.40 (dress cost me $86) if I agreed to keep the dress and they also wanted me to erase my original review on this site. I told them that I would update the review to reflect the fact that they did finally give me the $20.40. I still think that customers should be made aware that if you purchase something from StyeWe, and are not satisfied with the product, you have to return the product to CHINA at a very large cost to the customer - not to mention all of the hassle. This makes it unreasonable to return the item, as it will cost you almost as much if not more than the product you are returning! I don't understand why StyleWe doesn't have an American address where items can be returned and processed. This would then make it more reasonable to return something. I can only surmise that they do this on purpose in order to force people to keep the item. Beware!