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The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
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Their dresses are great IF YOU GET WHAT YOU THOUGHT YOU ARE GETTING. All you are left with is frustration of not having that adorable dress with an added return cost. The measurements are not as described and the colors are not as they appear.
This company is very difficult to deal with beginning from day one. Their communication is extremely poor. There is no telephone # only emailing.
The item finally arrived, looking nothing like what was promised. They were advertised as leather, if it leather I do not want to know the source! The shoes are poorly constructed and reek of some sort of chemical which set off my asthma. When I requested Return information, I received a letter instructing me to send it to China. I am supposed to pay shipping. However they did offer me 15% if my purchase price or store credit. This is completely unacceptable. I want my money back including tax and shipping charges!
I received a response from stylewe. Still not satisfied with their offer. Not even close! This is a lousy company that misrepresents its products and ease of dealing with them. They are impossible! Take a look at a Facebook site called Style We Complaints. There are many people who are facing similar issues, cheap poorly made products and extreme difficulties returning items. Stylewe, return my damned money and I dont mean a percentage!
We are sorry you `re not satisfied with your purchase. Our phone number is +1(877)2777 209 (9am-6pm EST weekdays, 9am-5pm EST weekends). You can also talk with us online via live chat.
Our return center is in China, it will cost much in return shipping. To help you to skip the complicated return steps and help you not to waste money in return shipping. We are wondering if you can accept we offer you 35% store credit or 30% money refund to keep the item.
To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy
Would you like to reconsider our offer?
I had seen the ads for Stylewe for a year pop up on my computer and was lured by their beautiful dresses. I am a retired teacher so money is hard earned. I ordered a dress for my only daughter's wedding this year. It took just short of a month to receive it and when I opened the bag I could not believe what I saw. No zipper, threads all over, seams not finished! I was afraid to throw it over my head for fear of ripping the fabric. Then, I realized the indecency of trying to return something to this company. Trying to get a return address, the emails, demanding pictures, the offering of 15%, 20%, etc. I was shocked! They finally told me to cut off all the hanging threads, as to the jagged and cut hemline that looked nothing like the picture I saw, no response. I would be embarrassed to wear this dress to my daughters wedding. I am hurt and disillusioned by an organization that could be so dishonest. I did not understand they were out of the states. Lesson learned, as I told my students for 30 years. "made in America" means a lot more to me.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
If you still want to return/exchange the package, you can email us for a return label.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I have ordered some goods - sizes not true to normal sizing - I went to return the goods it was very difficult - eventually after a cost of £20 - the items were returned to me today after 2 months as they would not accept the package. Quality poor - sizing not correct - will not purchase anything again from this site
Sorry that you are not satisfied with our service, if you do not want to keep, we will issue you a return label and you can return them for a full refund. As checked, we have received your information. You decided to keep instead of return. We have approved the refund now. If you changed your mind and decide to return. Pls tell us, we will send you the return label. If there is any questions, pls don't hesitate to contact us for help.
I loved the styles shown online and ordered 5 garments. It took about 6 weeks for the
Garments to arrive. What I found was an example of very cheap fabrics poorly made.
All five buttons fell off on one dress which fortunately did not have the buttonholes
Finished so I was able to go over them with my own machine and finish the buttonholes.
One of the blouses has a large grease spot on the sleeve and the front which I am going to try to remove. Buttons are now falling off this blouse! I haven't even worn these pieces. Given the reviews and the information on returns, I am not even going to try to return anything. I would never order anything from this site again and am trying to delete the ubiquitous pop up ad. I blame myself for not checking the reviews.
We are sorry you are not satisfied with this purchase. If the items you received have problems, you can send us some photos of the related problems, then we can handle the issue for you.
Normally the buttonholes of the new blouses are not finished, you should open it by yourself, sorry for the inconvenience may cause. If you run into any issues, feel free to contact us at any time.
I ordered a dress on Stylewe. I am a UK 10 and usually things fir perfectly. This dress was a disaster. The bodice was cut 6 inches too short so it had an Empire waist, and the skirt was all puffy, not at all the A line of the photo.
The worst was, when I tried to return, they said I was responsible for the shipping back to China and I would only get the refund in 4-6 weeks once it was processed.
Definitely do not shop with Stylewe!
Sorry that you are not happy with the order. We sent you the return label. Pls return per instruction, we will refund you after the return package is received.
I ordered several items, first off took for ever for one item to arrive. It did not look like the picture, or fit like the picture. So I want to return it found out I have to send it back to China, really China. Yes, and so far I have not heard back on how I do that.
Now I am afraid that I will be disappointed with the rest of my order, if it ever arrives.
Sorry that you are not satisfied with our service.
Pls note our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So the return center is located in China. Please return the items according to the return instruction email we sent. As soon we receive your return package, we will refund accordingly.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
On February 2 2018 - 5 Items order (I paid $25.00 extra for 2 day express Shipping). Received 3 items on February 9 2018.
On February 12,2018 (I paid $53.65 Return Shipping Fee) - 3 items returned(wrong size) & lost in CHINA Postal February 18,2018, more than 30 days ago.
I spoke to Customer Service Representative (KITTY) "Sorry we have not received it yet. We don't know when it will arrive neither. Usually return to China will take a very long time during transit.(Over 2-3 months)".
StyleWe now offering 40% store credit?
On March 29 2018 I finally received the balance of the order.
Now that's what I call express shipping!
Sorry that you are not satisfied with our service.
As we checked the tracking number you provided, The return parcel was in transit now. As soon we receive your return package, we will refund accordingly.
According to our return policy, we can only offer refund after we received the items return by you. Pls understanding.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
It takes FOREVER to get an item. And returning items are painfully drawn out. I felt like I needed to hire an assistant just to monitor an online order. Inevitably with the long expanses of time between ordering, receiving, and conversations of returning I made a simple mistake and they were quick to play "gotcha" and not let me return an item that is completely unused with tags still on. Just crappy business... and often the clothes are cheap or not to the appropriate size scale. Larges are small; smalls are large... you never know what it's going to be. I tried 3 times and each time was icky. I'm out.
Hi Lisa, your order is from 2017-12-19, it is out of 30 days return policy. Items can be returned or exchanged within 30 days of receipt of shipment
Pls check the bellow link for more details of our return / exchange policy here:
https://www.stylewe.com/information/information?information_id=9
Hope for your understanding. You are kindly suggested to submit return/exchange request as soon as you get the item next time.
STYLEWE Thieves and worse? I have emailed and emailed begging for help but each time they respond with a different name "Amy/Elaine/Max/Serie/more! My case has been dragging on. There is NO WAY TO RETURN anything. I paid over $50 to ship back to China. The address they gave was not existent. Package came back to me 6 months later "address unknown". No surprise. I seldom write reviews, or dispute anything. But I want to alert other potential victims
They don't deny it in their emails but ask me to order more stuff and they will give me big discounts!
8months later its too late to get a refund from Paypal or my credit card so I kiss all my money goodbye and throw out the items that look terrible and do not fit.
Read all the other reviews. Im not alone. I wish I had read these reviews first. Im the idiot! I agree with other reviews now..."Stay away away away". Worse than zero stars. Don't believe the photos as you can never return anything! Im happy I could warn you.
The address we offered is correct and valid. The package might be returned due to custom fees. If there is any custom fees on the return, we will not pay for it. For your return package, pls offer us some photos to show us the situation. We will offer you further settlement. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
I ordered some shoes from this site more than a week ago and they haven't even shipped them yet, so, if you order something from this place be aware that you'll have to do it more than a month in advance if you want your item for a particular date. I'm very disappointed because I needed my shoes for an event and I wont get them on time and they are not cheap at all. Let's see what I get, I'm now looking at very bad reviews here. Careful with this place
As checked, your order is still not shipped yet. Did you mixed up with other orders from different size?
We are still preparing your order with our designers and should be shipped out shortly. I have requested our shipping dept to notify you with a tracking number once the order is ready.If you don't want to keep the order, pls contact us at services@stylewe.com any time.
Very disappointed and sad in this whole process. Ordering, receiving it, trying on (clothes are very cheaply made and it shows) and the worst part was trying to return. In order for me to return to I would have to have paid $150 shipping fee to return to China... If I would have read these reviews, I would have NEVER ordered from this company. I will NEVER order from this company again. Now I am stuck with 2 horrible looking jumpsuits (I am even too embarrassed to sell to my friends or post on my social media) and out of $135.00 - and no I do NOT want a 30% store credit. Shame on StyleWE.
Sorry that you are not satisfied with our service. Pls return per instruction and choose the correct shipping method. Standard shipping by postal office will not take that much. You are responsible for the custom duties for the return package.To insure speedy return with minimum custom delay, please 1)send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX, etc; 2)On the custom declaration form, enter value less than USD $150. We can only process refund and exchange once we received your returned item(s) in our China Return Center. We will issue full refund after we received your return package.
If there was an option for 0 stars, I would select it. They never got back the refund of $500, under the claim that they never received the package back. Plus, I paid $92 to ship it back to China. Will never even think of ordering from them again.
Sorry that you are not satisfied with our service.
As we checked the tracking number you provided, The return parcel was in transit now. As soon we receive your return package, we will refund accordingly.
According to our return policy, we can only offer refund after we received the items return by you. Pls understanding.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
Ok whoever you are. I am more than disappointed with your company. Such beautiful pictures of clothes and such horrible, reprehensible fulfillment, return policy and customer service. Had I read your reviews prior, I never would have ordered but I am a trusting soul giving people the benefit of the doubt until they prove me wrong. You certainly proved me wrong. I order a lot of product online and your company is beyond belief in its inability to deliver anything. I even gave you a second chance and still you havent delivered. I expect I have lost my money and yes that concerns me but what concerns me even more is that others will be deceived, cheated and disappointed when they order from you. So know this... you can keep my money... but you cannot silence my voice. I will publish this email and I will contact each and every person that has published a negative review and we will collectively do whatever is in our power to put you out of business. Yes it is buyer beware but eventually we have control and I will do everything to make sure no one ever buys from you again.
Sorry that you are not satisfied with our service.
As we checked the tracking number you provided, The return parcel was in transit now. As soon we receive your return package, we will refund accordingly.
But according to our return policy, we can only offer refund after we received the items return by you. Pls understanding.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
If you have any legitimate reason to return an item to this company StyleWe, it could be a long and unsuccessful process with the company. Their responses on how to return take a long time, are unhelpful and non committal. We had to return an item to China (instead of returning to StyleWe who we ordered it from) that did not fit, and the return shipping cost was expensive. After we followed directions on returning an item and returned/mailed it to China, that same item has now been mailed back to us several months later from China. StyleWe is not assuming accountability for the item being mailed back to us after we returned it, using StyleWe's directions. StyleWe is offering a partial cash refund for the item, which is new and has never been worn.
Sorry that you are not satisfied with our service.
We'd love to solve the problem with you.
But according to our return policy, we can only offer refund after we received the items return by you. Pls understanding.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
THIS IS A SCAM! It took 4 weeks to get my product and then it didn't fit. When I immediately requested a refund they offered me 15% of what I paid for it. BUYERS BEWARE. DO NOT ORDER FROM THIS SITE.
Sorry that you are not satisfied with the item(s).
We have sent the Return Authorization to you, pls have a check and return accordingly.We valued your business and We promise you we will settle this matter at the best way we can.If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
My husband ordered something for me for Christmas and instead of 7-10 days like they estimated, it came weeks later. We tried to send it right back after we received it in January. The item looked like a tent on me. They emailed us a return tag for China. It cost about $28 to send the item back. We sent it back around the 8th of January, 2018, and guess what... here it is almost April and they say they still have not received it even though paypal tracked it back to China the 18th of January. They are not honest people. We still have not received our refund after all this time.
Sorry that you are not satisfied with our service.
As we checked with the return tracking number that you provided, the return parcel was still in transit. You can track by yourself.
According to our return policy, we can only offer refund after we received your returned items. Hope for your understanding.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
Ill never order from this company again. If I could rate the quality of the clothing from a scale of 1-10, Ill give it a big, fat 0. I am very disappointed with the quality, and their interpretation of what the item made, based on whats advertised.
My clothing that was ordered was not cheap, and the dress I ordered had the neck of a child. My head would not fit. Who does that?
I wont be fooled again. Ill go back to Saks and be satisfied.
We are sorry to know you are not satisfied with your purchase. If you don`t like the items, you can log in your account to submit the return request first.
Size of items from different designers differ. Pls do click size icon"S, M, L"to check BWH of item itself. You can also click "SIZE GUIDE" to check the BWH details.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
I paid express delivery and it took 4 business days to process my order, then I requested to cancel my order and they said they would have to charge e 15% charge for canceling after 24hr fro. My original order. And if I wanted a refund I would get partial or store credit. This is the worst company Ever, they are not cleat about their charges, dont waist your money and time.
According to our cancellation policy, Pls note your order will be fully refunded if it’s cancelled within 24hrs of purchase. For order cancelled after 24 hrs of purchase but before shipment, a 15% cancellation fee is applied.
See policy here pls: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
Where in China is their warehouse located. No response from their team. Tried connecting over and over again. The least they can do is give a direct line to connect with them
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
We are sorry you are not satisfied with your purchase. We`ve sent you the return shipping address and return instructions by email. You can return the items to us to get a full refund. If you run into any issues, feel free to contact us at any time.