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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Hi, my experience with Stylewe has been terrible to say the least. Like many customers, ive been tricked by their beautiful photos on their website. I ended up buying 2 garments. It took them one month to get here. When I received them, the sizes where wrong - although I had followed their size chart - and the quality of he material was appalling.
I immediately wrote to them and they offered me 15% refund because their warehouse was in China and it would not be worth it to ship there. I got angry and told them that their website never stated such a thing and that I still wanted my refund. They then gave me the return label to China. I returned the garments and paid $50+. Sure enough, the package came back to me after another month.
I then wrote to their customer service again and this time they said they would give me 40% refund. I was so done that I accepted. They told me it would take one week. After a week still no refund. I wrote again. They said it didnt go through and asked if a PayPal refund would be ok. I agreed and gave them my PayPal coordinates. To date date, I havent received a refund and they keep telling me it has been issued. Its so frustrating! How can a company like them can still exist? They are fraudulent!
Very bad company especially dealing with returns. They offered me 20% discount on the defective and poor quality item which I wont spend $40 for the pieces of junks.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase. If you have received defective item, you can email us the related problem and photos at services@stylewe.com. Then we can handle the issue for you.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Quality is poor and you ultimately cannot return the products with a fair refund. They require a huge fee for returns ( to Guangzhou, China) and additionally, customs fees!
Sorry you are not satisfied with our products. Your feedback is very important to us to improve our service and products. If you don`t like the item you received, you can log in your StyleWe account to submit the return request, then mail back the item to us.
Our fulfillment center is located in China. So our return center is also in China.
After we receive the item, we`ll issue refund for you. Thanks for your cooperation and understanding.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
To my own detriment I did not read any reviews before purchasing. I received the dress I ordered and it was nothing like what was depicted online. Inferior material, poorly made, and did not even remotely fit properly. Could NOT be more disappointed! :( I will attempt to get a refund, but based on other's reviews I am not optimistic.
Sorry you are not satisfied with our products. Your feedback is very important to us to improve our service and products. If you don`t like the item you received, you can log in your StyleWe account to submit the return request, then mail back the item to us.
After we receive the item, we`ll issue refund for you. Thanks for your cooperation and understanding.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I spent £60 on what i thought was a beautiful dress, when it arrived I could tell instantly that it was made very cheaply and was nothing like the product advertised. I had already had to email them as they had taken my money but not sent the dress, so i emailed them again to express my displeasure, the dress was so bad i thought they'd hold my hands up and just refund my money. They said the cost of return was my responsibility and "did i know they were based in china" they offered me a refund of 20% of the cost to settle it immediately. It was laughable, i spent the £11 sending it back to china by recorded delivery. It arrived on 2nd May according to the Royal Mail website but Stylewe are now saying they haven't received it but are happy to offer me 50% of the cost back to spend in store... i am shocked that this type of scam is allowed to go on. How are online business regulated, i feel helpless!
Sorry you are not satisfied with our solution for your return request and the quality of the purchase. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I have just received a dress that I waited 3 weeks for. This is the second time I have ordered from stylewe.
The first time was a sweater that was so enormous and labeled ex large that I just donated it.
Today it is the pretty blue and white, summer dress. It is so small across the bust it would fit mt 11 year old granddaughter. I am slim so this was so disappointing, I cannot zip the top of the dress.
On top of that, this is the cheapest and poorly made garment I have ever owned. The seam in the upper part is already half threaded.
I have to figure out how to return it.
Cheap, cheap, cheap.
Sorry you are not satisfied with our products. Your feedback is very important to us to improve our service and products. If you don`t like the item you received, you can log in your StyleWe account to submit the return request, then mail back the item to us.
After we receive the item, we`ll issue refund for you. Thanks for your cooperation and understanding.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
This is honestly the worst site i've been to. The dress i ordered was the wrong color, material, was extremely itchy. And the kicker? The tulle "hemline" looked like it had been cut by a child with scissors! It was completely uneven and had jagged edges! I knew going into it that this might be a scam, but c'mon. This $65 dress CLEARLY only cost $3 to make. (Also, their customer service is nightmarish at best.)
Sorry you are not satisfied with our products. Your feedback is very important to us to improve our service and products. If you don`t like the item you received, you can log in your StyleWe account to submit the return request, then mail back the item to us.
After we receive the item, we`ll issue refund for you.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I ordered a dress from them. They sent it to the wrong address and then said it was my fault. Said they would not give me my money back because it was delivered. I will never order anything else from them. Do not order from them.
We won`t do any changes with your shipping address. We`ll ship the items to the address you have provided.
Your package was delivered to the address you offered, we cannot refund you for the delivered package. Hope for your understanding.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Purchased several itemstook a month to arrive(still missing two items I paid for) and sweater arrived with big snag. They will not issue refund until I pay shipping back to China and customs. Why do I have to pay to ship back the defective item you shipped me?
If you have receive defective item, please send us some clear photos to services@stylewe.com so that we can handle for you.
During hot sale season, the processing time will also be delayed, we are sorry for all inconvenience may cause to you.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
If you still want to return/exchange the package, you can email us for a return label.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I order 3 dresses from Stylewe for my daughter's prom. I ordered the dresses 3 weeks before the prom. Stylewe failed to inform me that one of the dresses was out of stock and did not refund my money until I contacted customer service. The other two dresses did not arrive before the prom. It is now four days after the prom and the dresses still have not arrived. Stylewe refuses to cancel the order.
We are sorry for the inconvenience may cause to you, as I check the status of your order, you have received your package.
The refund for the out of stock item was also issued.
Your feedback is very important to us to improve our service.We have been working hard to improve our products and services.
We do hope you will have a better shopping experience with us in the future.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I haven't received my order but they also haven't shipped it yet and are haggling me for a refund for something that hasn't even shipped yet. They hold your money. From what I have heard they don't make refunds easy so I want to stop the order before it ships but they won't refund the money. I have called my credit card company. I want nothing to do with this company.
Pls note your order will be fully refunded if it’s cancelled within 24hrs of purchase. For order cancelled after 24 hrs of purchase but before shipment, a 15% cancellation fee is applied.
If you want to cancel the order better contact us in 24 hours after you place it. Thanks for your understanding.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Ordered 3 items according to the size chart, each item was over $70. None of the items fit properly, the sizing is all off. When I contacted about returning, was told returns were on me and had to be sent to Shanghai. I should have read these reviews first. Won't make that mistake again.
We` re sorry you `re not satisfied with our products and service. We`ll wait for your package, once we get it, we`ll process refund for you.
Thanks for your patience to settle this matter with us.
Best regards,
StyleWe
I ordered 2 dresses and I inputted my measurements so they could send the correct size. After waiting about 3 weeks for delivery, I find that both dresses are giant sized. No way can I wear them. I request a return shipping label and am told that I have mail them to China and am responsible for the shipping costs but if I will keep the dresses they will give me 15%! WTF. I did send back the dresses for $35! In shipping costs. I'm not confident I'll get my money back. Never again!
We are sorry you are not satisfied with our products and service. As per your request, we have sent the return shipping label and return instructions to your email address. Please follow it to mail back the items to us to get full refund.
Best regards,
StyleWe
This company does not accept returns and provides misleading information on their website. As soon as you request return, they tell you how difficult it is to send to China and how it costs money and offer 50% store credit or 40% money back refund.
I chose to send the product back and the package was NOT ACCEPTED BY THEM and returned back to me after 6 months!
The COMPANY EMPLOYS FRAUDULENT ACTIVITIES by saying that articles can be returned followed by not accepting the return back in China.
I WOULD HIGHLY RECOMMEND NOT TO BUY FROM THIS SITE AS THE PRODUCTS ARE VERY LOW QUALITY AT HIGH PRICES (hence they offer 50% discount as soon as you want to return). VERY VERY DISAPPOINTED AND WILL TELL ANYONE I KNOW NOT TO USE THIS SITE!
Sorry you are not satisfied with our solution for your return request and the quality of the purchase. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We are sorry to know the package is returned back to you. We don`t know the reason why the package is returned back to you. We are wondering if you can keep the package, we can offer you some compensations to solve the issue.
Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
After the extremely unpleasant experience I had with their customer service, I left a review here explaining what happened to me.
I did get a response from them:
They emailed me back and said "maybe you sent too many responses and they cancelled your order by mistake! If you can remove your negative review, it would be greatly appreciated! "
Are you kidding me? This is not how customer service works!
We are terribly sorry four our mistake. The refund was already issued to you.We have been working hard to improve our products and services. Your feedback is very important to us to improve our service and products.
We do hope you will have a better shopping experience with us in the future.
Best regards
StyleWe
If i could give minus, i would!
The worst customer service. I complained about a dress that has been processing over 15 days and the customer service person canceled my order, said "You said it has been too long and you cannot wait so I just canceled," I said i did not want to cancel it, i wanted you to expedite the order and they said "well, it has already cancelled" and stopped responding. Everytime, they do the same, They just stop answering your messages. Very very bad customer service! How in the world can you cancel someone's order on your own?
I bought several times from this site. The first impression they make is the way they pack the product! But unfortunately delivery takes between 5-6 weeks. In my opinion, this is a very bad service. They should think about better solutions. I also purchased shoes from them, very poor quality. I waited a month to receive these shoes, I could buy the same quality at a cheap shop in town. I am considering giving them one more chance (i am still waiting for my last items) if they will not improve the service unless I will delete the site from the computer there are Million sites for clothing!
Hi Dalia, sorry that you are not satisfied with the delivery time. Our normal delivery time is 3-5 business days of preparing the orders and 7-12 business days of shipping (2 to 5 for express shipping).
We shipped your order without delay. 4 days after you have placed order, we shipped it out. We helped you checked. You will receive the package very soon.
Scheduled delivery:
Fri 5/04/2018 by end of day
Thanks for your patience! Please don’t hesitate to email us if you have any questions
I wish I could give this company a negative number for a review. Sizing chart is wrong, product shipped does not match pictures, and fabrics are of inferior quality. Initial return address is China, but if you complain enough they will give you the Calif return address. Still fighting to get credit card charges reversed.
Dear Sara.
Currently, most of our designers are from China. Some of them are from North America and Europe.So that the most items ship from China.
We are sorry you `re not satisfied with your purchase, we`ve sent you the return shipping address to your email account, please check the email then follow it to mail back the item to us for a full refund.
Best regards
StyleWe
I've never worked with a less transparent ordering process in my entire life. My order for two dresses has been "processing" for well over 7 business days. A full 48 hours longer than promised in their FAQ. I was given a fedex tracking number on day 5 claiming to be originating from a local shipping center, it never moved in the following two days. I was given a EC-Firstclass tracking number today where the package now says it's coming from Guangzhou. Which is fine and no surprise but the failure of the 1st agent to be more transparent about why my product had yet to ship and where it actually shipped from is absurd. So in short I still have no idea if my package has shipped, where it is and if it might ever arrive.
Dear Eva,
We are sorry to keep you waiting, the package was shipped from China, because our fulfillment center is located in China.
When the package is transit to USA, it will be carried by local FedEx. Some packages will also be delivered by USPS.
Please understand we cannot send the packages through FedEx or USPS directly.
If you still run into any issues, feel free to contact us at any time.
Best regards
StyleWe
I recently placed order for 2 dresses from this site and when they finally came the quality of the material was so bad, stitching was coming off from every where i sent pictures to their email address to send dress back get the refund, they wouldn't quiet accept on refund and try to negotiate. If the price of the dress is 50$ to 60$ they give refund of 15% and say to fix it with out sending back, i even tried this option and in order to get them fixed tailors are charging more that 30$. I am so done with this site. Will never recommend to anyone.
We are sorry you are not satisfied with your purchase. According to our return policy, buyer is responsible for return shipping. So we recommend to keep the item, and we`ll compensate you with partial refund. You can use the money to mend the item at local repair shop.
If you think the compensation is not enough, you can contact us again.
Best regards,
StyleWe
From March 8th to April 24: Still no refund.
I do receive responses from Stylewe, but all insist that my refund has been issued. Perhaps they have done something, but the money has not been refunded to me.
No service. No refund.
The refund has been issued to you. If you didn`t receive the refund, please contact your bank or card issuer to ask for more information. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Ordered January 13th. By March 8th they still did not know if product would ship. Cancelled March 8th. By March 28th - still no refund despite lengthly chats with customer service.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry you are not satisfied with our solution for your return request and the quality of the purchase. If you have received defective item, you can email us the related problem and photos at services@stylewe.com. Then we can handle the issue for you.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe