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The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
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I bought two dresses. I hated them and returned them a week apart. I paid shipping back on each. 23.50 twice. I paid 187.50 for the two dresses. They claim they never received them. PayPal took their word for it!
Buy American
Ordered 3 dresses; all very low quality fabric; returns have to made to China which is costly. Never again. Wish I could give it no stars
Sorry that you are not satisfied with the item(s).
We have already sent you return label. If you want to return, pls return them ASAP.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
First of all, the site it trying to pretend being in the US. They even have fake address in CA. What ever you buy from will be delivered from China and you may be charged foreign transaction fee. If you like your dress - you are lucky person. If you want to return - forget it and simply through out junk. If you request return label they will send but you will mail in China and that is around $25. Then within two or three months you will get the stuff back stamped with PO in correct China city. If you email asking why they shipped it back you will get reply - We did not receive it. That is simple cat and mouse game. If you email the package info with China stamp they simply keep silent. You cannot get reimbursement from your CC simply because the transaction was a few months back. Usually CC will do within 2 months only. And if you used Paypal that will only complicate the issue. It was not such transaction in PayPal database for this purchase. Others were. This one simply disappeared. They may have a hacker on hire who removes PayPal transactions that it would be no trail! Bingo! They always win! There are complains on BBB with the lowest rate possible.
We never offered fake address in CA since it is not our address. Pls noted that the address on the package is just one of the transferred shipping carriers'.
Once we receive your return items in good condition and the return information updated in our return item list, we will process the money refund for you asap.If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
NO STARS! This company is a scam! There have been numerous complaints with filed with the Better Business Bureau. The sell defective and damaged merchandise, use false advertising, are based in China with a small building (they use as a mailing address) in California, and they REFUSE to provide refunds even when provided proof of the damage and defects. DO NOT DO BUSINESS WITH THIS COMPANY!
If the items are defective items, we need pictures to confirm. We have sent you emails to ask for picture, but we never find any defective from the picture you sent.
We have sent you return label. Pls return it ASAP.If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Seriously one month for shipping get out of here terrible mistake from ordering from these guys
Also seriously i want my money back but they wont refund my moneu
What mistake we made? We have sent you email about this issue but one one reply us.
Pls check your email carefully and reply us.
Best regards,
StyleWe
It took more than a month to receive the wrinkled top that was very cheaply made and almost transparent even though it was supposed to be made of linen and cotton.It took detective work to find a way to return it and to do so required a label that had to be sent to me. It never arrived. After several requests, I received an offer to accept 15% of the garment's price and I could keep it. Otherwise, because they are in China it would take a long time to receive the label and I would have to provide the packaging and postage. The only good thing about Sylewe are the pictures of what look like attractive clothing. Quality of the merchandise is shoddy and there is no customer service. I wish I had read the reviews.
Pls noted that you have accepted 15% and refund had been issued. If you do not want to accept it, you can email us and ask for return label to return.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
NO STARS! (if I could but had to check at least one star). Ordered 2 items. One came over two weeks after ordered (outside of the "7-10 business days" promised). The other still hasn't arrived a month later. The one item I received was of poor quality & the color very 'off' from the picture (I do know that happens sometimes; I ordered a dress with pale yellow flowers and got one with VERY BRIGHT yellow and orange flowers). Who knows what the other one will be? I've contacted my credit card to stop payment and will also contact Paypal. Alot of work for terrible service and terrible product.
Sorry that you are not satisfied with the item(s).
We have sent you return label several days ago. Pls check the email and return them ASAP.If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I already have experience about the order ship too long, or received a email noted "the item I ordered out of stock" after 2 weeks... but I still come back with this web because I understand the reason. Because they locate from chinese so take a long time shipping, and sometimes they couldn't update about out of stock or some item not looks like the picture. I am ok. I order so many times on this website. But today I will stop. Because I order 1 sale jacket, and they sent me a very old and damage jacket. I really sure the jacket couldn't damage because of the transition or delivery, if yes I think it was dirty. But the package I received very good condition, but the jacket was very damage. The neck of the jacket made from leather, and it broken alot. I take the picture and sent them right away, but they told me that's a final sale so no return. I email to them and told them just send a label for me to return and I don't need the refund to let them see how could thay can sell a very very bad item like that, but they ignore. Just be careful to buy a sale item every one.
Sorry that you are not satisfied with the item(s).
We have replied by email. Pls check your email carefullu. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I ordered a dress on 7/31/18 and still haven't received it. I have emailed them twice and they just say it's being made in bulk and will be rushed out soon. I bought it specifically for my friend's wedding which has come and gone and I'm worried that when I receive it, it might not fit. They have emailed me back in a timely manner, but I'm just very frustrated. We live in a world of two day shipping with Amazon and it makes everything seem like a lifetime. I still hope the dress will come soon.
We do apologize to keep you waiting so long.
It's peak season now, our warehouse need to pack up over 20000 items every day and ship out over 6000 packages. As a result, there's not enough time to prepare the orders.
Due to delay, we've offered free express shipping instead of standard shipping.
We have urged the shipping department to package and send the items as fast as they can. We`ll also let you know the tracking number once the order is shipped.
Thanks for your patience.
Best Regards
StyleWe
What a horrible mess. First, the sizing is way off. I got out a tape measurer and went by their sizing even though I knew it seemed small, but I trusted they know their sizes. Much more importantly, the dresses wouldn't sell at a yard sale - terribly quality. Ragged threads everywhere, seams not matched. Items didn't ship for weeks, and after I cancelled the order, they shipped it anyway. And to top it off, it has to go back to China through customs, so there's a $75 cost to return three dresses. They offered me 15% back to go get it altered. Seriously, don't buy from these people.
Pls noted that we cannot locate any order in our website. The order you offered cannot be located.
Pls send us correct order number so that we can check.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
StyleWe
StyleWe responded to my first review saying that they offered me 10% discount after I receive the item, but I insisted to cancel the order. THIS IS MISLEADING. I insisted on canceling my order because I had to receive the item first (which may take many weeks since I wrote the review 4 weeks after I ordered it) and then email them if I am satisfied. ONLY then will I be issued the 10% refund.
The point of my review is that they have a bad customer service. I was not happy with their service, and their offer to appease me was to give me a 10% refund AFTER I email them. They could've just given me the 10% refund right away, and because they didn't - that is when I requested for them to just cancel my order.
Pls noted that you mentioned that: Please help le clarify - if i choose to keep it, I still have to let you know, and only then you will give me the 10% discount? If that is the case then, please proceed with just cancelling my order.
You ask for cancellation by yourself.
We just obey your request.
Your refund will be refunded in one week.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
The first time I bought from this site, I ordered 1 dress and it was delivered 2 weeks after I ordered.
The second time, I purchased 2 items of clothing-- a week after the purchase, I was informed that one of the items is out of stock (they should have informed me sooner). They refunded the amount of the unavailable item, but it is now 4 weeks since I purchased, and I still have not received the remaining dress. I contacted them via email to let them know I want to cancel the remaining order since the dress will not make it on the date of the occasion I intended to use it. I got a response giving me 3 options in addition to keeping the order:
1. A coupon ($20 off over $150)
2. Keep the item(s) for 15% store credit refund
3 Keep the item(s) for 10% money refund.
I responded back, through email, that I wanted option 3. They emailed me back with this as a part of their response: "After receiving the item, if you are satisfied with is, pls email us and we will send you 10% refund."
I then responded to that email to clarify that they will still not give me the 10% refund until I do additional work of emailing them of my satisfaction with the item. I proceeded to tell them to just please cancel my order--I do not have to deal with this just for a dress. I sent that email on a Tuesday, and it is now Friday, and still have not heard back.
I don't know how this will end, but I know that I will never patronize them again.
The color of the dress that they sent me is not what they show on their website!
It is impossible to ask for help through online chat and phone call! Because they are not available! I sent them emails and they insulted me!
They have the worst consumer service and I had the worst experience of online shopping with Stylewe.
How we insulted you?
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Since you mentioned that it has color issue, we ask for picture to confirm. Is that insulted?
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
Like others, ordered a dress which came up too small. Requested a return label which I still haven't received, but by the sounds of it is too much of a hassle anyway.
Lesson learned.
Per checking, you have accepted 25% refund, it is under pcocessing.
You will be refunded in one week.If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
The dress I ordered from the Stylewe website looked like a beautiful quality (sparkling) dress. The dress I received looked like the cheap bedraggled cousin to the website dress. I don't know what kind of fantasy world software they used for the website dress, but I think Game of Thrones should give them a call, because that's about the level of make believe' it would take to get that dress to look good on my body. Come to find out, the Stylewe clothing is made in China, and despite the fact that the Chinese have been making American clothing for some time, the dress I received didn't seem to illustrate any evidence the Chinese understand an American Woman's body. On principle I do not order dresses too small for myself. I believe I ordered the correct size dress for my body against the dimensions that were provided, and in fact, it did fit in the loose expectation I had, that is everywhere accept at the arms which were cut for maybe a US size 2 and I order a size 12. I guess they think I have the body proportions of some kind of potato with pretzel stick arms. In order to try the dress on I had to cut the entire length of the selves open and partially down the side of the bodice to allow for my arms to pass through, so the dress in turn could go over my head and slip down.
In short I had to accept a major alteration project just to try the dress on, and on balance I feel the dress is of such poor construction and fabric, it doesn't warrant more investment in time or money. To add insult to injury there is very little satisfactory recourse in the way of money back and returns for an unsatisfied customer, and in lieu of investing anymore in this terrible product, I have chosen to invest in recounting the dismal experience as clearly as possible. The effort is in the small hope that maybe a potential shopper will consider a local clothing option instead, if we stick together we can collectively weed out these predator companies.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should click the size icon to check the measurement.
If you do not want the items, pls submit return request online and then we will send you return label indicated the return address. If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
I wish I had read the reviews before I bought. I ordered two things. They came on time but did not look anything like the pictures. The material was different, some parts were cut too big, some too small. I asked to return for a refund and in order to get a refund you have to pay a ridiculous amount to ship it back to China. (Which is something they hide from you) Save your money, go elsewhere.
We have already sent you return lable.
Pls check your email carefully. If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
After the review which I gave quite negatively. The StyleWe made correction and sent me the return address labels and I was able to return the items and got full refund. I advise the company to change the "Return Policy" to be fair to the customers. If you are not sure whether you really want the items or it may fit you. I advise you to be very cautious to put in the order because the return policy is hostile. I do like the clothes that fit me and the reasonable price.
11689241, 11670144
Sorry for the inconvenience caused.
We only can offer you return labels after you submit return request online, it's easy and for all customers.
We checked you still not submit the return reqiest online, at this point, to avoid any delay, please offer us the return/exchange reason then we will help you submit the return request here. You also can drop us an email to (Services@stylewe.com) for more solutions.
Worst on line experience ever.
Ordered a dress and paid $100. Very cheap looking and poor quality clothing. I returned it in June and still waiting for the refund. I do not think I will ever get the refund. When I inquired they sent an email saying they did not receive the parcel. I had to pay for postage as well.
Do not order anything from this place.
Inoka R.
I1516581
As we mentioned in the email to you, we checked many times here but still not receive the return parcel from you. The return tracking# you offered is not trackable, in this way, we cannot offer you full refund.
We tried to offer you partial refund or store credit for this missing parcel as a compensation, you can check email for details.
I waited over 3 weeks to receive my shoes after paying a hefty shipping. And when I wrote the company about it all I was told was that they had a lot of shoes to get out and I'm sorry. Sorry would have made you refund my shipping cost but Creed one for this company.
I1662000
Sorry for the delay. We have sent you an email abou this issue, please check your email for details and reply us ASAP.
I ordered 4 dresses, have so far received 3, all of which are poor quality. I've asked for a return label, and received a response asking me to take photos is good daylight to see if there is a problem with the color! Not the level of service I expect when ordering online. Still haven't gotten the 4th dress. It takes too long to get the merchandise and hard to return. And poor quality.
Sorry that you are not satisfied with the order, we have email you the return label, we will issue refund once we have received the return package.
Thanks for your cooperation, we will keep you update for the order information.
If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
Purchased 3 items over a month ago, heard nothing for over 3 weeks. When goods finally arrived there are 2-3 sizes too big from the normal sizing listed. Fabric/quality is absolute rubbish and nothing like the models are wearing advertised on Instagram. Have sent 6 emails requesting a return docket as stated on the returns policy and have been ignored. When a response finally came through it is to offer me 15% off or a store credit NO THANKS! Do not purchase anything from here this is a backyard operation out of China! I am reporting to Chinese authorities should I not get a full refund.
We have sent you the return label, we will issue refund once we have received all the items. We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
Pls noted that we never received the package you sent. You can track it on USPS website by yourself.
According to our return policy, once we receive your return items in good condition and the return information updated in our return item list, we will process the money refund for you asap.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe