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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I tried ordering from this company based on reviews - those reviews are NOT TRUTH. I beleive any good reviews are the company putting this on line. The quality is appalling and nothing like the 'picture' then when you try to arrange to send the item back it works out more expensive to return the item than to buy the product in the first place! This is a Chinese company, the product you order is not already made so you have to wait for the company to arrange the item to be made, which takes months, THEN you have to wait for the shipping and delivery. It just isnt worth your time effort and money. The only offer is a 30% discount - its as if this is a money laundering scheme not a clothing company!
Never never in my life have I experienced such poor customer service. They never answer their customer service phone number with a rep but ask that you leave your phone number and requests and never call you back. I returned a few items for an exchange to China at a cost of $26 four weeks ago and have had no response! Forget this company.
Nell T
We have not yet received your return package yet.
Can you tell us the return tracking number so that we can help you check the return information on line?
If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
Looking forward to your reply.
... Its not here though.
We found two dresses she liked, ordered them on Saturday (Yes I did thorough check first!) They arrived Tuesday morning, They look and fit beautiful. I shed a tear I admit when she tried them on.
GO TO CHI CHI LONDON... Check them out, you will not regret it
I do have to add that I have had a full refund from StyleWe This could be the fact that PayPal were involved I don't know.
In a nut shell Avoid Style We and try CHI CHI London.
I1744547
We are sorry for the delay. Your item is a hot sale. Since you don't want to wait we cancelled the item, the refund is under processing, please wait for more few days.
I have been buying online now for 15 years, yes I've had the odd problem in that time, but nothing like this. I am usually careful and read reviews first... But my partner absolutely loved the dress, so I ordered it her. She planned to wear it at an wedding evening do. According to the website the dress was 'IN STOCK' and had a 2-5 day turn around, I even paid for express delivery again another 2-5 days. All fine it should arrive in plenty of time! (Ordered August needed for end of Sept) Nothing... excuse via email after excuse...'The designer is making in bulk! Since when does the designer actually make the dress! I have today started a case with PayPal trying to recover my losses before it escalates to a returns nightmare that some of you guys have had. We now have just days to find something as nice. DO NOT USE THESE PEOPLE, they take your money and either send nothing or complete rubbish. Avoid.
First, it took quite a while to receive one of the 3 dresses I had ordered When I finally received it, the quality was minimal and it did not fit, (even if I had used their size chart.) The return policy is a nightmare. I had to pay the postage to send it back and guess what? They never received it! ( same story in many other reviews). SO, the dress cost me $85, the postage $20 and I keep being told: "We have not received your package" (It was sent July 26,2018).
After the experience of the first dress, I cancel the 2 other dresses and guess what? I had to pay 15% to the company to cancel for the 2 dresses that have never been sent?!? Interesting business policy! It is a fraud to my opinion.
There is no recourse to appeal. I am discouraging anybody to deal with this dishonest company.
I1628368
1, we didn't charge you 15% fee for cancellation of 2 items, why you say that? We issued you full refund for them.
2, we still not receive the return parcel, so we cannot issue you refund now, as our policy, we only can issue you refund after we receive the return parcel in our return center, can you offer us the return tracking# for checking here?
I ordered three dresses, very bad quality polyester & georgett. Not at all what is shown in pictures. I got them 5% sale so can not even return them. No customer service available on phone. Dont know what to do now. Money gone down the drain. DONtT buy
I1704581
You can return/exchange the items, only final sale items cannot be returned/exchanged. See below for details: Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
I purchased over 3,000 in clothing just find out none of the outfit fits. Their measurements are so far off. I spent another 1300 dollars returning the items just for the to say had not received the items. I checked with customs and was that a representative had come check for the return but refuse to get. I will never deal with these lowlife scammers again. They will not answer the phone once they recognize your number.
T
We have double checked the warehouse.
We did not received the package, so we can not issue you refund.
If you still keep the return receipt, can you take a photo and send it to us?
Pls send to services@stylewe.com.
If there are any issues with your order, we will notify you through email.
Please be aware of this China retail it is the worse. Customer service is the worse. The app that is available does not give options like others this is scam.
Can you tell me your order number or your registered email so that I can find your order and offer solution? We have replied you message, we are waiting for the order number so that we can help. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
Fraud, Bad service, what you see is not what you get. You'll get cheapest material.
I sent back three dresses but I only got money back for one. Be aware of Chinese theaf.
Can you tell me your order number or your registered email so that I can find your order and offer solution? We have replied you message, we are waiting for the order number so that we can help.
I received two dresses that we're totally different material than advertised. They were supposed to be linen but one was shiny polyster the other a very thin cotton.
They company refuses to stand behind their products. Have had a hard time getting them to refund my money.
Sorry that you are not satisfied with the item(s).
We have sent you return label by email.
Pls return them ASAP.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Purchase a couple of items that didn't fit because I was unaware that these items were made in China. Then, the whole return process was a nightmare. Was told to ship the items in China, paid $25 to ship back in June, and we just got the package returned to my house. This is absolutely absurd. I'm contacting the bank, because I should not have went thru this to get my dam money back!
Sorry for all the inconvenience.
We have no idea why it was returned to you since we never refused it.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Pictures are great... clothes are not. I bought one dress that with MY alterations.
It worked. The next two I discussed with them at length as to sizing. I measured myself and ordered appropriately. The dresses take 3 weeks to arrive and were so small I could not even get them on. I am a size 8. All their promises about 24 hour return info were BS. I finally cancelled my sale thru my credit card and threatened to donate the items to charity. I did mail the dresses back AT MY EXPENSE FOR THEIR SIZING MISTAKE. Learned my lesson. SHOP SOMEWHERE ELSE.
We have received your items. We will issue refund in one week. Pls check it later.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Very disappointed for this false advertisement. Too bad I didn't read any of the reviews until now and was so shocked when I opened the package. First it didn't look as classy and elegant like I saw from the advertisement page, and when I tried to put on, so sad that my head won't even go through the hole. The heck,
So I asked my daughter to try it and same thing happened. Where did they base the size of the
Dress which is a slip on and no zipper to open?
Sorry that you are not satisfied with the item(s).
We have sent you return instruction by email. Pls check it later.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Beware! Exchange and Return based out of CHINA + restocking fees. Poor response time. You are stuck with the shipping costs for shipping items back to China.
I1546960
Sorry for the inconvenience. As our policy, customers are responsible for returning, You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
I bought an over priced cheaply made and designed dress for my nieces wedding. I wanted to send it back because of the quality and the fit. I was told sure ship it. This was in May 2018. It cost me 25.00 to ship from Sacramento to China. I received it back today as if it were never sent. Almost like they did a return to sender but not.
Never again. Buyer beware. I should know anything shipped from China isn't quality.
I1427221201
The order number you offered is incorrect, we cannot locate any order under your account. Please check and offer us the correct order number so that we can check details for you here.
I have never saw such poor quality cloth! The long white stitches on the dark dress, and it looks like a rag, it makes me sick! It also took too long to my hand.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Pls note the normal delivery time is 3-5 business days of preparing the orders + 7 to 12 business days for standard shipping (2 to 5 business days for express shipping which also needs 3-5 business days to prepare ）
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
Ordered three pair of pants and only one looked good - little did I know that the returns process involves multiple hoops to jump through. They clearly are making this difficult so you'll keep the merchandise. This is completely incompatible with how I shop these days and I'm surprised they think this is an acceptable business model.
Orry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
If there is an problem with item(s), could you pls email us a picture showing the problem?
Once we have received the photos, we will checked, and provide solution. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time
Half the prices are bogus you click on your item and in some cases the price nearly doubles. The excuse different colors or different sizes can alter the price is crap. 1 item I went through every size and color and NONE OF THEM WERE THE PRICE ADVERTISED
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
If there is an problem with item(s), could you pls email us a picture showing the problem?
Once we have received the photos, we will checked, and provide solution. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
I bought 2 dresses both of which are very poor quality and not as shown on the website. One had a missing belt and that asked me to take a photo - a little difficult. They will not send me a returns label but I guess from reading the other reviews that that would be a waste of time and money. And later they offered me 25% refund as it would be expensive to return the items to CHINA. The issue is now with my bank.
We will send you the return label, pls return per instruction, once the return is well received, we will issue full refund.If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
EDIT 09/10/2018 I bought two dresses but one of them did not ship on time, so I got a refund for it. I still haven't seen the refund in my bank statement yet, but it's supposed to take a couple days. So I will wait a little longer. The other dress has finally arrived but it took about a month to come. The website says shipping should take 10-17 days but know that your package will probably take longer to arrive. The dress that came seems to be pretty good quality, so I am happy about that at least. Overall, the shop is okay but shipping and processing takes way too long.
Sorry for the delay. For the inconvenience it has cause to you, we will offer you a coupon ($20 off over $150) for your future purchase. Sometime there might be delay due to short of inventory. For some products, especially some hot sale items, they might run out of stock very soon, and we need to work wit our independent designers to ensure the items displaying on our website. That might cause a little bit delay. If orders are delay, our shipping dept will use a faster shipping service or express to ship the delay orders out once they are ready to shorten the delivery time. If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Dresses took forever to arrive. Then when I had to return 3 of them STYLE WE did not pick up my return package after I spent $23 to send it to CHINA. It was then returned to me! I am so sorry that I did not read these reviews earlier. This company is not to be trusted. I agree if I could choose NO STARS - I would.
E have not yet received your return package yet.
Can you tell us the return tracking number so that we can help you check the return information on line? We sent you email, pls check and reply us asap.
If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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We have sent you the return label, if you do not want to keep them for discount. Pls return per instruction.We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.