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Their "advanced, customized software" flagged my good review for a company because the said software couldn't verify the authenticity of the service I claimed to have gotten. When I was filling out the review, the site did not have additional steps/questions for additional information that I could provide in order to prove that I really got the service I was reviewing.
If they are deleting reviews, then the total ratings shown on their site for businesses is not a true reflection of what it really should be. Too bad I cannot rate this site as a "zero" star, so I am settling with the one star which is very generous.
StyleWe responded to my first review saying that they offered me 10% discount after I receive the item, but I insisted to cancel the order. THIS IS MISLEADING. I insisted on canceling my order because I had to receive the item first (which may take many weeks since I wrote the review 4 weeks after I ordered it) and then email them if I am satisfied. ONLY then will I be issued the 10% refund.
The point of my review is that they have a bad customer service. I was not happy with their service, and their offer to appease me was to give me a 10% refund AFTER I email them. They could've just given me the 10% refund right away, and because they didn't - that is when I requested for them to just cancel my order.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The first time I bought from this site, I ordered 1 dress and it was delivered 2 weeks after I ordered.
The second time, I purchased 2 items of clothing-- a week after the purchase, I was informed that one of the items is out of stock (they should have informed me sooner). They refunded the amount of the unavailable item, but it is now 4 weeks since I purchased, and I still have not received the remaining dress. I contacted them via email to let them know I want to cancel the remaining order since the dress will not make it on the date of the occasion I intended to use it. I got a response giving me 3 options in addition to keeping the order:
1. A coupon ($20 off over $150)
2. Keep the item(s) for 15% store credit refund
3 Keep the item(s) for 10% money refund.
I responded back, through email, that I wanted option 3. They emailed me back with this as a part of their response: "After receiving the item, if you are satisfied with is, pls email us and we will send you 10% refund."
I then responded to that email to clarify that they will still not give me the 10% refund until I do additional work of emailing them of my satisfaction with the item. I proceeded to tell them to just please cancel my order--I do not have to deal with this just for a dress. I sent that email on a Tuesday, and it is now Friday, and still have not heard back.
I don't know how this will end, but I know that I will never patronize them again.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I1672639
We promised to offer you 10% refund after you receive the parcel and satisfied with item. But you insist to cancel it, so we cancelled the last item and will refund you back within 1 week. Please wait patiently.
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McQueens Daries I signed up to support this business. At the time I had to give where milk and...
They deleted my honest and genuine review and they refused to restore it even after I sent them...
Pls noted that you mentioned that: Please help le clarify - if i choose to keep it, I still have to let you know, and only then you will give me the 10% discount? If that is the case then, please proceed with just cancelling my order.
You ask for cancellation by yourself.
We just obey your request.
Your refund will be refunded in one week.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe