StubHub

StubHub used personal information to make a fraudulent purchase then to obtain the cash canceled the transaction and requesting a refund, which was caught at Wells Fargo.
Contact with StubHub was full of misdirects and unknowns, no customer support or concern about the hundreds that where stolen thru their company.
Wells will reimburse my funds, but warning to all that provide StubHub with personal and financial information that it will not be safe or will they support against the fraud that happens from within its organization.

Had tickets to Music Man bought year in advance Stub Hub canceled our tickets six different times and notified in email. One set wouldn't let us into the doors. They were invalid. Called 800 number at the door. They were dumb founded. They miraculously got the barcode switched on the e ticket and we got in five minutes before show started. Called to complain after trip and they wanted to argue and say it was my fault. They had to change the barcode five minutes before show to let us in. Total bs. Shady, unorganized company.

Took me 3-days to get through the system. It kept stalling, and when checking out, it also stalled so I would have to go through the whole process again. When finally I was able to purchase my tickets to Allen Jackson at Fiddlers Green, the ticket that were $113.12 each cost me $552.98 for 4-tikets due to their fees. That is $100.50 in fees, for what? Really, that is REDICULOUS! Then it took me another 2-days to be able to print the tickets. Hopefully they work when we go to the concert.
I will NEVER use Stubhub again. To do all the work my self, waste days trying to find the seats, process etc... and then the added fees... No Thank You!

Horrible experience, flew from Atlanta to Boston to see the Red Sox Yankee game. I was turned away, seats were already being used, 45 minutes standing on the corner at Yorkey way on the phone with StubHub. I was finally able to get into the game But I will never use your service again. A-Rod last game at Fenway owner must've decided to go to the game and screwed us over. Buy your tickets from the venue you're attending at least you know you'll have your seats.

When I bought 3 tickets to a musical, I didn't realize I was charged $145.80 as a service fee and $5.95 for shipping when nothing was shipped. I called to complain and they said they realize they are "expensive" but couldn't refund. I also tried to contest this overage on my charge card and was told the same thing! I've never paid more than $15 each for the same service and also, because nothing was shipped, they owe me $106! I will never order from them again.

I'd give 0 if I could. After posting my ticket online, I sold it in person. This company does not make it easy to figure out how to ticket your ticket off of it so while, I'm at work yesterday (where I sold my ticket and where I'm not allowed to use my phone) someone bought my ticket. The reason I sold this ticket was to get money to put towards my hospital bills for a surgery I recently had to get. Now half the money I sold the ticket for in person goes to this multimillion dollar company while I have to sit here and eat the cost while I max out another credit card because this company doesn't make their website easy for consumers. I will never buy or sell tickets from this company, and I will make sure that everyone in my friend groups understands how unsimpithetic they are.

Okay so on 9/10/16 we brought 5 tickets for section 102 on the Texans sideline FOR $1100+ For the TEXANS GAME and we had to pick them up on 9/11/16. We pick them up head to the gate go through security. When it was time to scan it kept saying refunded. We had to go to the box office and they gave us new tickets yaaaayyy but no we go seat in section 339 on the visitors side I want my money back! I will never buy from them and it was happening to people who use groupon, ticket master, and another site. Never using this site again... I thought this site was legitimate but it's more fraud than Dr.Oz.

I was sold event parking for the Taylor Swift concert in Minneapolis, however when I left the concert the garage would not let me exit without paying additional money. The seller knowingly sold me "event parking" for that named event that timed out before the concert was scheduled to end, thus not a valid ticket. When I reached out to StubHub they basically told me they couldn't guarantee the closing time of the garage and thus would not honor their Fan Guarantee. What a bunch of crooks. Basically buyer beware. You may not get what your paying for and StubHubs guarantee is worthless!

This POS just took almost $600, couldn't get the tickets off my wife's phone and then tried to resell and wouldn't allow it. If I could set it on fire I would

Horrible first time experience! I bought tickets as a holiday gift. When I printed the tickets they had a barcode but were blank. I called right away and was assured everything was fine. After driving close to 2 hours, we were declined at the door. They wouldn't accept them because they were blank. For over 20 minutes, I was on hold trying to speak to someone. I sent 2 emails with no response. The show was about to start so I had to spend over triple on tickets. I called today and the representative was unfriendly and not understanding. I finally was able to get a refund. I wanted them to cover the cost of the tickets or the difference. The offered me a 10% off coupon for next time. No next time!
The situation was stressful. Horrible company. Do not buy!

I have never chased a cooperation around for a refund before in my life! This company is the worst! I bought tickets for EDC in 2020. The event was canceled due to Covid. I was advised that I would receive a refund. It's damn near 2022 and I'm still waiting. They've blamed USPS. They've blamed UPS. Their customer service agents are as knowledgeable as the supervisors. Scary to think that a supervisor is less competent than the lowest person on the totem pole. They've blown smoke up my $#*! every time we've spoken. We've spoken 7 times in 3 months! Take a chance with a scalper on the street. Guaranteed the customer service is better and the prices!

Last weekend I purchased tickets for a football event in London UK (Arsenal-Aston Villa).
We where a group of 5 that was flying over from Oslo Norway. When arriving at the hotel,
No tickets had arrived. We where tracking the shipment, and saw that the tickets where in
London (2 different shipments), however nothing was delivered. The hotel reception was kind enough to provide me with a phone number for StubHub UK. After a number of attempts we finally got through to the office. We where then told that both shipments was
Returned to sender because UPS could not find the Hotel? The final result was that we got no refunding or replacement tickets. 600 GBP thrown out of the window.
This is by fare the worst experience from any purchase in my life!
DO NOT USE THIS COMPANY!
OTM. Norway

Executive customer service contacted me and apologized for the customer service and even had a recording of my screen when the website malfunctioned. I was told it was something they're working on currently and that it should have been explained better than it was. I was refunded the difference of what I originally had my tickets posted for. He recognized how long I had been using the site and said he didn't want to lose me as a customer. They were able to make it right and I will probably continue to use StubHub.

We booked Justine bieber concert ticket in 2022 June. The show was cancelled bcz of his health issues. This company is a fraud. They never gave us our ticket or a refund after the show was cancelled.
Don't ever book the tickets on StubHub bcz it's a scam my $2000 ticket is stuck for a year now.

I have been forced to sell my Red Sox season tickets via Stubhub as they are the sole agent for MLB. The system has been problematic from the start. It has not accepted edits. It dumps the tickets back to me if they are not sold 24 hours before the game, which precludes someone buying the tickets at the last minute. I suspect that this is so that the Red Sox will sell any remaining tickets for that game. Today, I tried to enter the barcodes for the tickets that I had sold for tomorrow's game with the Tigers. The system would not accept them. To the extent possible I never want to deal with Stubhub again, and I am going to cancel my season tickets to the Red Sox for next season.