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Hannah F.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since November 2018

  • Review

    1

  • First Reviews

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  • Thank Yous

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Review Distribution

1 Review by Hannah

11/30/18
• Updated review
Executive customer service contacted me and apologized for the customer service and even had a recording of my screen when the website malfunctioned. I was told it was something they're working on currently and that it should have been explained better than it was. I was refunded the difference of what I originally had my tickets posted for. He recognized how long I had been using the site and said he didn't want to lose me as a customer. They were able to make it right and I will probably continue to use StubHub.
Terrible Customer Service
11/14/18
• Previous review
I've been buying and selling tickets for years through StubHub and I've never had any issues. That's the thing, it's a great site, until you have an issue and have to contact customer service. I had two tickets posted for sale and the day of the event I wanted to see how low I could drop the price in order to break even. After typing that into the box, I clicked back on the page, never saving that price. Ten minutes later I receive an email saying my tickets sold and that my payout was for much less than what I had them posted for. They sold for the price that I never saved. After contacting customer service, I was told that "the prices change whether you click save or not." When I asked why there was a save button if the price saves either way, I got nothing but attitude from them. There were several excuses, none of them making sense as to why that price would save without clicking save and no confirmation.

So just know that no matter what price you type in, the tickets could possibly sell for that much, according to their logic. It's very misleading and never says that whatever price you type in, is the live price no matter what. Even if you don't click save.

Never in my life have I dealt with such awful customer service. I will never use StubHub again.

UPDATE

Just spoke with customer service again. This person is telling me the exact opposite of what the previous person told me. She said that you have to click save in order to change the price. I have a screen capture of the price changing to something you didn't type in after you refresh the page. The inconsistencies on this site are ripping people off. Feel free to watch the screencapture of changing the prices here: https://drive.google.com/file/d/1aWpplDw4mp_2bKkKSkphOnJFJRB2Q819/view?usp=sharing.
maryh676
Mary H. – StubHub Rep
Hannah we are so sorry to hear this as this is never the experience we want our customers to have. We will reach out via private message here so that we can get your account info to look into this for you. We want to get this experience turned around!

Hannah Has Earned 2 Votes

Hannah F.'s review of StubHub earned 2 Very Helpful votes

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