StubHub

Had a good experience on this as a seller! Have sold quite a few tickets with no issue at all. Customer Service is alright but you can only contact via email, so expect a response in no less than a day, so maybe something they could improve.

I had a great experience with stubhub recently. I used their platform to purchase tickets for an event that was supposed to take place in 2020. Of course the event was rescheduled, then rescheduled again, and eventually cancelled. Since the original ticket was purchased from Ticketmaster, the original purchaser got a refund but I did not. I was very disappointed. But not too long after the event was cancelled, stubhub reached out to inform me that I would receive a full refund including service and delivery fees. Great customer service, communication and professionalism. Also, I've never had a bad experience purchasing from them in the past.

I purchased parking tickets on StubHub site for $53, once I arrived to the location to my surprise the parking space was only $20. I contacted them and asked for a different small refund with no reply back.What a rip-off.

The fact they have no complaints department says everything you need to know about them. They don't care. I spent an hour and a half on the phone with them trying to get my tickets purchased over three months ago. Missed the beginning of the concert and had to buy new tickets from a seller outside the gates. Three of the four calls were dropped by the customer 'service' people. This is the first, and will be the only, time I have used Stubhub. I only gave them one star as there isn't an option to give them none!

I ordered tickets on StubHub but never received the email from the third party seller to accept them. It would have been an understandable mistake, but StubHub is impossible to contact to remedy mistakes like this. They do not have a working customer service email, they don't respond on Twitter and Facebook, and I've sat on old for long amounts of time but never gotten through to a representative. I'm now out like $1,500. I had to buy tickets from another seller because I was standing outside of the venue refreshing my email and looking for my tickets. Horrible experience. It would take a lot to get me to use StubHub again or recommend it to anyone I know.

Yes, StubHub often has tickets at a small savings as compared to Ticketmaster, but if your event is postponed, tough luck. While Ticketmaster offers the opportunity to exchange tickets, StubHub does not. Further, you can NOT contact StubHub. Period. Their phone system routes you to a minimum 3-hour wait queue, and guess what - nobody's going to pick up.

Spend the extra $10 at Ticketmaster, save yourself the pain.

I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers.

Horrible customer service. All you get is the run around. I never received the tickets that I paid over $500 for. Said they would be delivered in a certain date and it is now 2 weeks past the date and no tickets. They just keep telling me that a team is working in it and since my event isn't until next year then it isn't top priority. I don't care when the event is. They took my money and I have no proof that I have any tickets which were to be a Christmas gift. I asked to speak to someone in the department that is supposedly "working on it". I was told that department doesn't take phone calls. How convenient for them. Very frustrating. I have used Stubhub before but definitely never again. Too risky to try and save a little money.

I listed my tickets for sale. I was impressed at how fast they were sold ($600). I did as I was told and transferred the tickets immediately to the Purchaser. StubHub said it would take 5 to 8 days to get my money which was surprising and all of a sudden I see $500 Deducted from my bank account claiming I never transferred the tickets although in their account it specifically shows this tickets were transferred.
I never even received the money for the sale.
So I'm out over $1000.
When I called the representative said to me relax it was a mistake we'll take care of it. Imagine, yet I still didn't get either.
This is the second time we've had an issue with StubHub first time shame on them second time shame on us.
Stay away

I ordered Carrie Underwood mobile concert tickets months in advance via StubHub. The tickets never showed and when I called they said it's a third party who issues them and that if I didn't get them I could get a refund. Concert was my sister's birthday gift so her birthday was ruined bc these morons are nothing but scammers! We shall see if I actually get my refund. They said it could take a few business days.

Took our payment then cancelled and locked us out of our account! So now we have no tickets! If I had not have checked my email before leaving we would have been in big trouble! Called their customer service number and took ages to answer! The operator could not give me an answer as to why they had cancelled after taking our money! They told us we have to wait 4 days for a refund and 24 hours for one of their team to resolve but the concert is in 5 hours time! AVOID this UNACCEPTABLE EXPERIENCE! And most of all do not miss your event by trusting this company you just might!

As I said when we rang their customer services they refused to give us any reason for cancelling the purchase. We spoke with Pearce on this number and said they had issues with the ticket purchasing online. They also said that someone would contact us on our phone numbers but no one bothered to make contact with an explanation.

Order no. ******* // Culture Club Saturday 5th September 2015

I called asking for a refund because I bought a fast lane pass which falsely claims to be A ticket. I just wanted a refund so I could buy a real ticket. Now I will never be your customer again. Have fun refunding my credit card company.

When you don't treat your customers right you lose business and trust. Also P.S. work on your website it does not properly explain your ticket structure or ensure that your customers are buying what they intend to.

If I could give a zero I would. I purchased two tickets to a Washington nationals versus Mets game on Mother's Day. Total cost $270. I have a 90 minute drive to the ball park. Two hours before the game I still did not receive my tickets. I finally got in touch with a customer service representative from StubHub, who said, the seller never released the tickets. I said I want a full refund. He said you have to go online to file a complaint. SERIOUSLY! On top of that I spent $120 for a parking pass he said since the seller released that ticket, that is not eligible for a refund. Are you kidding me?! What good is the parking pass without having the game seat?

I will never use StubHub platform again! Anyone reading this I would encourage you to find your tickets through a different platform! Total SCAM.

I purchased tickets for an event in March. I received an email in January 2 stating my tickets were ready to transfer. Didn't receive the tickets. After 6 calls and multiple people telling me the tickets would be there in 10 minutes. No tickets. Fast forward 2 days before the game. No tickets. They can't get in touch with the seller. Told the only tickets they could replace my $2600 worth of tickets was in nose bleeds. Put in for a refund. We will see if we get it. This was a birthday present for my son. Now we are in Memphis with no tickets. They won't refund airfare either. Their site states they will give comparable or better tickets and that is a complete lie. I was told, "the tickets in the section you bought are too expensive now" HORRIBLE experience!