Steinhafels

Dont buy. Recliner is inoperable after 6 months. Being told 10 to 12 weeks to resolve. That is poor customer service. Called their customer care team and was lied to. They said the chair is no longer available. Not true in stores and on website... I asked to be transferred to a managers voicemail. I was left on hold and never transferred. Passive aggressive...

Bought a couch for $6,000, made noise when sat on. Made service appointment, then day of they change

Not as expected. Steinhafels is not honoring 120 Night Guarantee
Dreams Harmony Hybrid, Queen

Dream Harmony felt great in the store. At home if was not comfortable, it does not support the body like a Hybrid mattress should. I now have back pain, hip pain, and shoulder pain. I toss and turn all night.
We gave it every chance we could, tried different pillows, etc.
I contacted Steinhafels to return the mattress under their 120 Night Satisfaction Guarantee. I purchased a mattress protector and followed every step. Steinhafels is NOT honoring the guarantee.
Very poor customer service, and poor quality mattress.

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The remotes for the furniture purchased from Steinawfuls are failing, we purchased the extended warranty but, the store wants to send a repair kit to fix them even though Steinawfuls knew they were defective but, continued to use them. Do not purchase from this company, the quality is poor the service is the worst in the industry. Bob's Discount Furniture is better.

Our 2 recliner couches and recliner love seat which we are still paying for, now have 4 bad out of warranty switches, leaving them inoperable for my elderly parent with medical issues requiring her legs to be elevated.
Customer service was unresponsive with any assistance. Parts alone for the 1st 2 that failed days apart are over $180, we are now up to $360+ in parts only 6 more switches to fail!
Due to the lack of quality, lack of warranty I would not recommend anyone purchase from Steinhafels! They do not stand behind their premium priced product.

The sales person, Katie, did a good job with selecting the item for purchase. After that it went downhill. Pick up times are restricted to 3 days a week. Delivery is a 2 hour window the night before. There is no flexibility in their system. There are much better stores to shop at in the future.

Steinhafels customer service sucks. I have made several attempts to get repair service on a massage chair purchased for $4000 on 12/2020, I also purchased an extended warranty for at the cost of an additional $670, which was represented at the time of sale to cover all parts of the chair. My chair when delivered was poorly set-up and was not fully operational, they took forever to address it. Now 2 years later have an issue with the chair, probably because of the poor set up. I still can't get my chair repaired or someone at Steinhafels of authority, to speak too. I have to take this into my own hands and get it fixed. I will not do business with Steinhafels ever again. Their Customer Service leaves a lot to be desired!

I had a king mattress pad that they required me to buy to maintain their warrantee. It was never taken out of their packaging and was never used. I wanted to exchange it for a queen mattress pad but was denied. Granted there was a time lapse for the product, but I wasn't asking for my money back. I just wanted an exchange. Perfectly good item still in the bag. I spent over $10,000 in their store on furniture and mattresses, and this is the thanks I get. Not stepping into Steinhafels again. Manager was rude and disrespectful.

Purchase Josie Lift charge for $900.00. Within 6 months (not sitting on chair) seat became one sided and sit lopsided. Steinhafels ordered replacement seat in Feb. 2022. Seat arrived and was installed Oct. 2022. After many calls RE: timeline I was given unreasonable excuses...continuously. Have been sitting in chair on occasion and notice seat is tilted/lopsided again and leg rest does not come up high and the back is looking tilted. When Steinhafels was contacted this Feb. 2023 the ask about the replaced seat (from Oct. 2022). I was asked to submit a picture to determine if they will follow up any further RE: inquiries.

Our remote went bad for our recliner. We have service contract we told them what we needed they said a service man had to come check it out. Came out said they have to order one.it has been about a month still waiting. The serviceman had to come out to to see if it was the remote as if they didn't believe us

I would expect this from Ikea, not Steinhafels

Not having clear notation on the bill of sale when pick up is desired, the purchased item is in fact disassembled, is an absolute misrepresentation of a sale.

We spent $550 (on sale from $1,000) on a coffee table fireplace The assembly took 3.5 hours because we found out at the end that the top wood piece was bowed- so parts weren't fitting togther. We decided to keep it and now (1 week later) the cheap veneer on the wood is bubbling and peeling. They said to return it they will charge $175 for them to pick it up. We have to take it all apart again to fit it in my car. Now they want to charge a $75 restocking fee. I will NEVER shop there again.

I don't know how they stay in business! The furniture is junk and the customer service is horrible! Do not buy anything here. My friend bought a $2000 sofa and it fell apart after two weeks! The company wouldn't do anything to remedy the situation at all! Disgusting the way they treated her too!

Just a heads up if you are thinking about buying furniture at Steinhafels. I found out today that you can't buy replacement parts for their cheaply made overpriced furniture if your furniture is over two years old. If the garbage they sell falls apart before two years you are in luck?. If it happens to last more than two years not so much.

My son bought me a "dream bed" from Steinhafel's in December of 2017. For many months, I have been having issues with sleeping and aches/pains. I finally decided to check the mattress, and you can see what it looks like in the photo. I contacted them and they said the warranty was up this past December, so there is nothing they can do. Not only do they sell crappy merchandise, but they don't care about their customers.

I ordered a bunch of items in store. I was told a few items were not in stock but would be delivered in about a month. That was pretty much the conversation. A month later, I get an email saying my items are in but will not be delivered unless I pay a second delivery fee. There was never a mention that because they didn't have the stock that the cost would be absorbed by me. So they are holding my stuff that was part of my original order hostage unless I pay them again. First time I ever shopped there and it's now the last time I ever shop there.

I bought my sectional less than a year ago at Steinhafels in Waukesha WI And the fabric is uncomfortable to sit on because it is pilling and balling up. Its like sleeping on cheap sheets the sectional is located in my family room. Its just my husband and myself we have no pets when I reached out I was told to get a fabric shaver really! I was never told the fabric would do this when I bought it but I guess that's just the way Steinhafels works sell the crap not there problem. Dont waste your time or money at this store.

Steinhafels doesn't stand by their furniture. Poor quality. Furniture and customer service is a joke. I spent over $3300 on furniture that arrived broken not assembled correctly. Don't waste your time or hard earned money at Steinhafels. If you want to be treated like a valued customer. Purchase your furniture anywhere else.

I live 2 hours away from the Green Bay Store and 20 days after purchase, tried to return a vase. There were two salespersons standing close to the entrance that did not move to the counter on my entry, or engage with me at all, I believe because they saw I had a return. I stood at the counter for some time before another employee asked one of them to come to help me. They stated that their policy is all returns must be done within 15 days of purchase and denied my return. The salesperson wasn't very friendly. I returned home and called customer service. They informed me they would discuss with the managers and get back to me. I waited three weeks with no response. I called customer service again and was told the same thing, only to wait another three weeks with no response. They still refused to return the vase, but customer service isn't there so if you aren't 100% sure of your purchase, DO NOT buy anything at Steinhafels!

I purchased a reclining leather sofa, reclining love seat, from Steinhafels and a recliner. After 6 months all 3 pieces started to fade and color wore off. I had their service tech come out and he took pictures and said he could not repair it. So they never called me back so I went to the store and spoke with they Manger and he said they would replace the bad sections on each piece. It has now been 1 year and never heard back from them, I called numerous times and they keep telling me they are still waiting for the parts to come in. Now over one year and still not repaired they figure I will give up and forget about it...NOT! Please do NOT shop there they LIE and DO NOT STAND BEHIND what they see and tell you!

I wanted to buy a small end table from their Outlet Center in Waukesha. It was on sale for $58. A monkey could have picked it up and walked it out to the car, but they insisted that due to liability reasons, neither I nor one if their employees could do so and that I would have to pay $50 to have it delivered! WHAT! No sale.

Nov 2022 Purchase. We have purchased from Steinhafels scratch and dent area in the past with much success. We were always told why something was returned and never had an issue until recently. After alot of back rehab for past injuries, we needed to purchase recliners that were remote controlled (this is our second such purchase). When in the S&D area there were a few loveseat style recliners were deciding on. One stated a motor had been replaced, the other stated no issue at all. We decided to purchase the one that stated no issue. From the start the right side was slower at going up and down but worked. Then it started to work only sometimes and now it is stuck in the up position as the motor is shot. The left side, about two weeks after the right side broke for good, one day I was putting it in the down position, i heard something snap and the leg extension part of the chair dropped quickly and after investigation the metal support snapped off the frame -bad weld. We are a couple with no kids and no animals and although we are not skinny we are not too heavy for the loveseat we purchased. Customer service nor the managers of the S&D dept have been willing to help us at all - sold as is no returns I get it. But his is just poor quality and not really fair at all. Had the people that returned it stated the issues (I AM SURE THEY WERE HAVING) they would have at least fixed the motor prior to putting it back on the floor. My back is now in severe pain again because this furniture is the only thing i have to sit on in my small living room and I have climb in/out to/of my chair which is horrible for someone with a bad back. This has been overall a very disappointing experience and one that makes me know I will never shop them again. There is a two month timeframe between us getting it and it no longer functioning - this should be the exception to the rule it is clearly poorly made and not the usual quality they offer.

I ordered a specific sofa in May and was told it was in stock and not subject to the current delays. Absolute latest it should be delivered was 4th of July. Now it was recently bumped to October. They give me no indication of when it will be in and states I can order another "in stock" sofa? How can I trust them when the current "in-stock" sofa is 6 months delayed. They lied to get me to buy a sofa and pay in FULl and offer no help getting this sofa. I will NEVER shop there again!