Denise J.

Steinhafels customer service sucks. I have made several attempts to get repair service on a massage chair purchased for $4000 on 12/2020, I also purchased an extended warranty for at the cost of an additional $670, which was represented at the time of sale to cover all parts of the chair. My chair when delivered was poorly set-up and was not fully operational, they took forever to address it. Now 2 years later have an issue with the chair, probably because of the poor set up. I still can't get my chair repaired or someone at Steinhafels of authority, to speak too. I have to take this into my own hands and get it fixed. I will not do business with Steinhafels ever again. Their Customer Service leaves a lot to be desired!