Tim H.

I had a king mattress pad that they required me to buy to maintain their warrantee. It was never taken out of their packaging and was never used. I wanted to exchange it for a queen mattress pad but was denied. Granted there was a time lapse for the product, but I wasn't asking for my money back. I just wanted an exchange. Perfectly good item still in the bag. I spent over $10,000 in their store on furniture and mattresses, and this is the thanks I get. Not stepping into Steinhafels again. Manager was rude and disrespectful.