Stately has a rating of 3.6 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
The pants are not hemmed. The quality of the fabric is not as good as the one that I could piurchase at my local clothes store. The shoes are nice though.
We appreciate your feedback and are sorry to hear the pants didn’t meet your expectations. Some of our dress pants come unhemmed to allow for a custom fit, but we understand this may not be ideal for everyone. We're glad you liked the shoes and would love the opportunity to make things right! If you'd like to explore an exchange for a different fit or fabric, our team is happy to assist.
The quality seems alright, but the style isn't really what I go for.
Thanks for the honest input. We’ll revisit your style preferences and adjust your profile to better reflect what you’re truly looking for.
I cannot figure out how to get the right size. I need someone to call me at *******806.
We’d be happy to help! We’ll have a team member give you a call shortly to make sure your sizing is updated and accurate moving forward.
Great since the very first box. Loved the outfits and colors!
That’s amazing to hear! We’re so glad you’ve enjoyed the colors and outfits from the start. Thanks for being part of Stately!
Choice of clothes is definitely my style. Adjusting size is easy
Love hearing that the style is spot-on and sizing is easy to adjust! Thanks for the great feedback.
I received the three items and was pleased with the articles
Glad to hear you’re happy with your latest box! We appreciate the great review.
Too many of the items in the box were not ones I would wear. Especially the more expensive items.
Thanks for your honest feedback. We're sorry the selections missed the mark — especially with the higher-priced items. We’ll review your style profile and ensure future boxes better reflect your preferences and budget.
Great experience, user friendly, the styles and the fittings are perfect
So glad to hear everything—from style to fit—has been spot on! We appreciate you being part of the Stately community.
The only reason I stopped this subscription was because I got married.
Congrats on your marriage! Thanks for being a part of the Stately family and hope to have you back soon!
I struggle to get any specific help or resolutions to issues. And there's always issues.
We’re really sorry you've run into ongoing issues without clear resolution. We’ll escalate this and have someone follow up directly to make sure your concerns are addressed properly.
One box will be good, next will be a horror show. Some of the ugliest items they don't even let you return.
I enjoy much of the service. However, the arm length of the jackets are consistently too long.
Thank you for your feedback! We understand the importance of the perfect fit, and we’d love to make adjustments to better suit your needs. Let us know if we can assist with exchanges!
They say they don't do refunds. What company doesn't do refunds now a days..
We understand that a refund policy isn’t for everyone, and we do our best to be as transparent as possible about our policies before purchase. Also the price you are paying for these items are heavily discounted as opposed to going to purchase each item individually. While we don’t offer refunds, we do provide exchanges to ensure you receive items you love. If you need assistance with an exchange, our team is here to help!
Boxes have been pretty good. Exchanged one item due to sizing.
Forgot my request for tropical wear until I leave in March. Last box was winter clothes.
My style is more traditional and preppy vs. what arriving in the boxes.
Thank you for your feedback! If you’d like us to fine-tune your selections to better reflect your style, we’re happy to note that for your future boxes.
I'm very happy with what I've been sent so far! Keep up the good work.
Thanks for the love James! We will pass this along to your stylist and share the kudos with them too.
I love it! Best subscription box! Everything I've received has looked great. Highly recommend
Thanks for the love Joshua! Can't wait to send you more items!
I look forward to the boxes coming every month and seeing what they pick out.
We love your enthusiasm! The anticipation of a new box is always exciting, and we can’t wait to continue curating great looks for you.
Answer: Great question! At sign up you can select monthly or bi-monthly. If you need something a little different, feel free to reach out to our team via chat, phone or by emailing us at concierge@statelymen.com
Answer: You can definitely return the items for exchange. We do kindly ask that you provide detailed feedback so our team can make adjustments to your Style Profile and Additional Style Preferences, to assist with your exchange and future packages. Please visit: https://statelymen.com/pages/faq for additional information regarding our exchange process. Or feel free to reach out to us directly via chat, phone or by emailing us at concierge@statelymen.com
Thanks for the honest feedback. We’ll update your profile to prioritize more business pants and minimize denim going forward. We want your next box to be a better fit for your needs!