Stately has a rating of 3.6 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
I posted some pictures of the type of clothing i like but not once have I received what I actually like.
I received a shipment yesterday and the clothing was not adequate. My preferences noted on my profile were not considered therefore, I now have clothes that I will not wear which was a waste of my money. I will be canceling my subscription!
We sincerely apologize that your preferences were not reflected in your latest box. Your feedback is incredibly important to us, and we’d love the opportunity to improve your experience if you decide to give us another chance.
I've only received two boxes from stately, but they nailed it with both boxes. I loved every item and it seems like a great value for what you get! Keep up the good work.
That’s fantastic to hear! We love that you're enjoying your selections and finding great value in our service. We appreciate your support and look forward to curating more for you!
Easy to work with. The exchange processs is super easy. I have had nothing but good experience with Stanley
So happy to hear it’s been smooth and easy for you! Thanks for sharing your experience — we love making things convenient.
I've received three boxes so far. First we needed to adjust but adjustments and subsequent boxes have been perfect. Latest box my wife said it looks put together and hot. Keep them coming. Thank you
The stylist is very adaptable and is good at adjusting to my preferences. I hate shopping for clothes. Stately makes my life so much easier by taking the extra steps out of making my wardrobe.
I wanted to try stately because I struggle with shopping for clothes. I simply don't enjoy it and end up with too many similarly styled or colored items. I need an upgrade to my wardrobe and probably some guidance. Stately has delivered convenience that allows me to avoid going to multiple stores looking for something that fits and that I like. It is easy, convenient, and they are focused on making sure each box meets your needs and expectations.
I've been sent some clothes that are for winter that I won't get much use from. It would be good to ask what season - winter, spring, summer, fall - you want your clothes for.
We appreciate your feedback! Our curations are based on seasonal trends, but we understand that different climates may require adjustments. If you'd like to ensure you receive items best suited for your location, our team is happy to take note of any specific preferences for future boxes!
The Stately website was easy to navigate, and the list of questions was detailed without being annoying or exhausting. I was delighted on how the stylist was able to dial in on a versatile set of clothes that can slide right into my rotation.
Thank you for the fantastic review! We’re so glad you found the website user-friendly and the styling process seamless. It’s great to hear that your box included versatile pieces that easily fit into your wardrobe. We’re excited to style you again soon!
Almost all Items in the box are good.
However I have specifically said that I do not really wear flannel
Now for my BONUS gift I receive a Flannel short that I cant even return.
Stop sending me flannel shorts I do not like to wear flannel
We appreciate you sharing your preferences and understand that receiving something you don’t wear can be frustrating. We’ll make a note to avoid sending flannel in future boxes—thank you for your patience!
I ordered the Regal plan to update my wardrobe. I received the first box and then noticed via email there were 2 additional orders. I didn't place them and one had shipped and they refused ANY refund but only to give me a credit! The first box was BLAH and not good. BUYER BEWARE - DONT ORDER FROM THIS COMPANY UNLESS YOU ENJOY BEING TAKEN ADVANTAGE OF! Customer Service is 0 of 5 and they are a TOTAL RIPOFF
I received my first box from Stately and my stylist did a fantastic job. The pants they picked fit well, they are super comfortable and I feel confident and stylish in both of the new combinations.
We're so glad your stylist nailed it! Feeling confident and stylish is what we aim for, and we’re excited to continue curating outfits that make you look and feel great.
I provided feedback and Stately listened. They not only made adjustments as needed but provided amazing customer service. They really do make their customers feel valued. Thanks Stately!
We’re so glad we could make the adjustments you needed! Your satisfaction is our priority, and we truly appreciate your trust in us.
After three months as a Stately customer I m very satisfied with the personalized service and attention to my personal requests.
We’re so happy to hear that! Our team works hard to make sure each box is curated with care, and we appreciate you being a part of the Stately family!
A lot of the clothing seems to be of lesser quality and the sizes very greatly. A large in one brand will fit like a small and a large in the next box will looks like a 3 X
We appreciate your honest feedback. Sizing can vary between brands, and we understand how that can be frustrating. We’re always looking to improve, and if you need any assistance with exchanges, please reach out—we’d love to help!
This one was more on point from the last one. Thanks. The last set was too modern and had extra pockets and stuff that I do not like. This one was more sleek and versitile
We’re so happy this box was a better fit for your style! Your feedback helps us fine-tune our selections, and we’ll continue curating pieces that align with your preferences.
The product variations are great, and the utilization of items for outfit creation is flexible.
Love hearing that the variety and outfit flexibility are working for you! Thanks for the great review.
I have too many jeans, would like more business pants or something other than jeans
Thanks for the honest feedback. We’ll update your profile to prioritize more business pants and minimize denim going forward. We want your next box to be a better fit for your needs!
The pants are not hemmed. The quality of the fabric is not as good as the one that I could piurchase at my local clothes store. The shoes are nice though.
We appreciate your feedback and are sorry to hear the pants didn’t meet your expectations. Some of our dress pants come unhemmed to allow for a custom fit, but we understand this may not be ideal for everyone. We're glad you liked the shoes and would love the opportunity to make things right! If you'd like to explore an exchange for a different fit or fabric, our team is happy to assist.
The quality seems alright, but the style isn't really what I go for.
Thanks for the honest input. We’ll revisit your style preferences and adjust your profile to better reflect what you’re truly looking for.
I cannot figure out how to get the right size. I need someone to call me at *******806.
We’d be happy to help! We’ll have a team member give you a call shortly to make sure your sizing is updated and accurate moving forward.
Answer: Great question! At sign up you can select monthly or bi-monthly. If you need something a little different, feel free to reach out to our team via chat, phone or by emailing us at concierge@statelymen.com
Answer: You can definitely return the items for exchange. We do kindly ask that you provide detailed feedback so our team can make adjustments to your Style Profile and Additional Style Preferences, to assist with your exchange and future packages. Please visit: https://statelymen.com/pages/faq for additional information regarding our exchange process. Or feel free to reach out to us directly via chat, phone or by emailing us at concierge@statelymen.com
Thanks for sharing that feedback. We're sorry the style inspiration hasn’t been reflected. We’ll revisit your preferences and visuals to help align your future boxes more closely with your taste.