Stately has a rating of 3.6 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
Looking forward to vip presidential:)…………………………………………………..
It had been 2 weeks and my order is still unfulfilled.
We are so sorry to hear this Chad! Typical fulfillment time is 5-10 business days which does not include weekends or holidays. Our member services team will reach out to you to provide an update on your order!
Nothing like the additional style pictures I provided.
We are so sorry you were not a fan of your most recent box Gareth! Our member services team will be reaching out to you so we can see if there is a way we can turn this around for you. We really do appreciate you as a member and value your feedback!
Very slow delivery, 10 days was too long when I needed the product
We are so sorry about the shipping time frame and would be happy to look into this for you. Our member services team would love to look into this for you so we can see how we can improve our service moving forward. We appreciate member feedback and our team will be reaching out shortly!
I'm always very pleased with my selection and value from Stately. Thank you!
Thanks for the love Brent! We are so happy you have been loving the selection and seeing the value in being a member with us. We really appreciate members just like you!
We are glad we joined Stately and have no complaints about our decision. Ensure that your customized customer profile is always up-to-date. For instance, make sure to revise your waist measurement if you have shed some pounds! You can easily switch up your clothing color options if you find that a particular shade does not suit you. Embark on an interactive journey! Enjoy yourself!
Great advice—and we’re glad to hear you’ve had a positive experience! Keeping your profile updated is key, and we’re here to help if you ever want to make changes.
I received the same pants as I did in previous order. Does the stylist review what has already been sent? I updated my examples pictures to receive clothing that is more aligned to the hot humid climate of Houston texas. I have received several long sleeves which are great for a few, now requesting for short sleeves and possibly nice dress shorts but did not receive this time. Please advise how I can return two shirts and the pants I already have. Thank you.
Thanks for flagging this! We’ll make sure your climate and previous items are better reviewed moving forward. We’ll also reach out with return instructions to get that sorted.
I am pretty busy, and grateful that I can get a box shipped to my house, verify everything fits, and exchange anything that doesn't work. I've had really good luck and choices are in line with my fit and fashion. Happy customer here.
We’re so happy to hear the service has fit seamlessly into your schedule—and your closet! Thanks for your continued support.
They advertise themselves are experts in dressing people up in really stylish business-like clothes, but my first box had no business clothes, despite me setting my style guide up for that. After giving my feedback on this disappointment, box two had barely changed. I had to email them separately and explain that I felt like I was being scammed. Only then did they start giving me proper clothes. You also never get the same designer twice, and I have gotten some pretty poor quality, and even damaged clothes.
We’re really sorry to hear about the rocky start and the quality concerns. We appreciate you sticking with us and giving clear feedback. We’ll make sure your profile reflects your expectations for business attire and higher quality pieces, and follow up to ensure the experience improves from here.
I really enjoyed the outfits. My stylist came up with everything a winner except for one item and the group let me return that item without question. I'm looking forward to the next box and can hardly wait to show off my new style again.
We love hearing this—thank you! It’s awesome to know your stylist nailed your look and that our team made the return process smooth and easy. We’re excited to keep building on your style journey and can’t wait for you to show off what’s in the next box. You’ve got great taste!
Answer: Great question! At sign up you can select monthly or bi-monthly. If you need something a little different, feel free to reach out to our team via chat, phone or by emailing us at concierge@statelymen.com
Answer: You can definitely return the items for exchange. We do kindly ask that you provide detailed feedback so our team can make adjustments to your Style Profile and Additional Style Preferences, to assist with your exchange and future packages. Please visit: https://statelymen.com/pages/faq for additional information regarding our exchange process. Or feel free to reach out to us directly via chat, phone or by emailing us at concierge@statelymen.com
We are so excited to have you as part of our Presidential Plan Ryan! We love the brands we partnered with and hope you enjoy them as much as we do. Thanks for being a Stately member!