I've now had 3 total Regal Plan boxes from Stately since Oct. 2024, and I've had an issue in each of them. The first, I had a pair of shoes that fit too tightly, and I honestly wasn't a fan of the style. The rest of the wardrobe provided was nice, I've worn several pieces from it on a handful of occasions now. I had to file an exchange request explaining both the size and style issues in order to get the shoes swapped out, which also required me to drop them off with a prepaid shipping label, and they made me wait 2 months for my next box to get the exchange. Inconvenient having to wait, considering the $300 price tag I just paid for my wardrobe, but I understand they're trying to save on shipping here. In response to the smaller sized shoe, I also immediately updated my sizing by a half-size in my profile.

My 2nd Box in December included 3 items that I found, in all honesty, ugly. Especially given the style from the first box, which could best be described as 'traditional casual mixed with business casual'. This 2nd box had flannel, a puffy brown fur-like 'kangaroo' vest, A loose-fitting sweater, and moccasin-like boots that felt cheap and were also too small (the size I'd asked to be changed in my style profile, and in my exchange request). Additionally, they sent basically the same shoes as my replacements for the first order's exchange, just a different brand (and also the wrong size). I had to put in two separate exchange requests on their site, since this technically had two orders. I explained the mix-up in the text of the exchanges, and also explained I disliked the 3 items I received.

Here is where it gets frustrating. First, they asked that I pay for the return shipping on the 2nd exchange of the shoes because it's the 2nd exchange (even though it was their mix-up for sending the wrong size). Also, again they asked I wait two months for my next shipment on the exchange for the other 3 items. I emailed them directly at their concierge email to notify them of my frustration here, and to let them know I will be shipping all 4 items back in the same box (2 exchanges worth) using the return shipping label for my December box's exchange.

I received my February box, expecting to see 4 additional items to make up for the past two months' worth of exchanges, and instead I received another wardrobe that was so-so, but I'd wear most of the items; however it only had one additional item: the correct-sized, non-oxford-style shoes that would have been from my first box. It did not contain anything to make up for the 3 items I'd returned from December. I emailed their concierge on Thursday 2/20, and then pinged them again Monday 2/24 requesting a status on the missing items, and I have not gotten a response whatsoever.

I'll be planning to cancel this service immediately. They need to get their customer service together, and make their return process more customer-friendly. Additionally, their site is a train wreck that barely works on mobile devices, is more geared toward marketing and advertising than toward interacting with their customers or making it an easy online shopping experience. They often don't have my sizes available for ad-hoc shopping (which are generally "Large", 36 in-seam, and size 11 shoes; not any sort of 'abnormal' sizing). It just feels like they are trying to cut corners and save money while also trying to cater to those with high-end taste, and these things don't really mix well.

It was all dark clothes, there was no variety. Sizes were mix and match. It wasn't worth the value.

After switching to Stately from a competitor, I couldn't be happier.

Lack of brand or ideas, the items are the same all the time even i requested something diferent.

Customer service is awesome... my shipping address was changed, and shipment was loss... they made it right IMMEDIATLY. I LOVE THE COSTUMER SERVICE

Clothes were good but could've been better. Wouldn't mind getting some stylish clothes

Very nice substitutions and deliverables. Easy to return items

I have never recieved any clothing article that I didn't wear.

Customer service responsed well we're making some style preferences hopefully its been corrected

I ordered my initial box after adding notes specifying that where I live only allows me to wear pants or long sleeves for a few days a year. I received the box and opened it to find pants and a long-sleeved shirt. The size was too small as well, so I included both issues in my exchange request. The exchange email stated my request was approved, but I also needed to update my style profile so my stylist would have "greater insight into" my style. I had already finished every section of the profile, so this was a cut-and-paste email. A few weeks later, I received the exchange. They were the same size as the items I returned previously. I called Stately and had to leave a message. I received an email response later stating they would give me a "call back first thing tomorrow." I responded to the email and expressed my frustration that I received shirts the same size as those I indicated were too small. The response was this, "We never like to assume as it is not uncommon that certain brands and styles may fit differently than others. For future reference, we kindly ask to add as much feedback as possible when submitting exchanges." Here is the synopsis Stately sent to me as the reasons for the exchange:
Items submitted on this request:
Tailor Vintage Stretch Jersey Cabana Shirt - Sizing - Too Tight
JACHS NY Stretch Chambray Heritage Long-Sleeve Shirt - Do Not Wear This Type of Clothing Category
Jachs New York Bowie Straight Fit Stretch Chino Pant - Do Not Wear This Type of Clothing Category
Jachs New York Stretch Chambray Bleecker Short - Sizing - Too Tight
It was too much to ask that a person use common sense to extrapolate that if a shirt is reported as too small, the following shirts should be the next size up. However, the next box arrived with the appropriate-sized items.
About a month later, I decided to try Stately one more time. I logged into my profile and updated all the sizing, ensuring the notes regarding my clothing preferences were clear. Today, the Stately box arrived. I opened it to find a pair of pants, two long-sleeved shirts, and a useless pair of long socks. My profile had clearly not been read before these items were shipped to me, so now I am again stuck with another trip to the post office due to their incompetence.
I prefer to return everything and receive a refund, but that isn't what they do. If you spend money with them, you are stuck with whatever they send you after complaints and returns. I will no longer order from Stately. The idea for the business is solid, but their execution is abysmal.