LAST TIME I ORDER THIS PRODUCT NOT GOOD ITEMS JUST DON'T LIKE THE ITEMS

I've now had 3 total Regal Plan boxes from Stately since Oct. 2024, and I've had an issue in each of them. The first, I had a pair of shoes that fit too tightly, and I honestly wasn't a fan of the style. The rest of the wardrobe provided was nice, I've worn several pieces from it on a handful of occasions now. I had to file an exchange request explaining both the size and style issues in order to get the shoes swapped out, which also required me to drop them off with a prepaid shipping label, and they made me wait 2 months for my next box to get the exchange. Inconvenient having to wait, considering the $300 price tag I just paid for my wardrobe, but I understand they're trying to save on shipping here. In response to the smaller sized shoe, I also immediately updated my sizing by a half-size in my profile.

My 2nd Box in December included 3 items that I found, in all honesty, ugly. Especially given the style from the first box, which could best be described as 'traditional casual mixed with business casual'. This 2nd box had flannel, a puffy brown fur-like 'kangaroo' vest, A loose-fitting sweater, and moccasin-like boots that felt cheap and were also too small (the size I'd asked to be changed in my style profile, and in my exchange request). Additionally, they sent basically the same shoes as my replacements for the first order's exchange, just a different brand (and also the wrong size). I had to put in two separate exchange requests on their site, since this technically had two orders. I explained the mix-up in the text of the exchanges, and also explained I disliked the 3 items I received.

Here is where it gets frustrating. First, they asked that I pay for the return shipping on the 2nd exchange of the shoes because it's the 2nd exchange (even though it was their mix-up for sending the wrong size). Also, again they asked I wait two months for my next shipment on the exchange for the other 3 items. I emailed them directly at their concierge email to notify them of my frustration here, and to let them know I will be shipping all 4 items back in the same box (2 exchanges worth) using the return shipping label for my December box's exchange.

I received my February box, expecting to see 4 additional items to make up for the past two months' worth of exchanges, and instead I received another wardrobe that was so-so, but I'd wear most of the items; however it only had one additional item: the correct-sized, non-oxford-style shoes that would have been from my first box. It did not contain anything to make up for the 3 items I'd returned from December. I emailed their concierge on Thursday 2/20, and then pinged them again Monday 2/24 requesting a status on the missing items, and I have not gotten a response whatsoever.

I'll be planning to cancel this service immediately. They need to get their customer service together, and make their return process more customer-friendly. Additionally, their site is a train wreck that barely works on mobile devices, is more geared toward marketing and advertising than toward interacting with their customers or making it an easy online shopping experience. They often don't have my sizes available for ad-hoc shopping (which are generally "Large", 36 in-seam, and size 11 shoes; not any sort of 'abnormal' sizing). It just feels like they are trying to cut corners and save money while also trying to cater to those with high-end taste, and these things don't really mix well.

It was all dark clothes, there was no variety. Sizes were mix and match. It wasn't worth the value.

After switching to Stately from a competitor, I couldn't be happier.

Lack of brand or ideas, the items are the same all the time even i requested something diferent.

Customer service is awesome... my shipping address was changed, and shipment was loss... they made it right IMMEDIATLY. I LOVE THE COSTUMER SERVICE

Clothes were good but could've been better. Wouldn't mind getting some stylish clothes

Very nice substitutions and deliverables. Easy to return items

I have never recieved any clothing article that I didn't wear.

Customer service responsed well we're making some style preferences hopefully its been corrected