I had accidentally purchased a program without the discount code, and they refunded my money when I opened the help ticket. Really excellent support.
These guys are awesome!
I really appreciate the customer service, it was fast and efficient. Just a very onest and good experience whit Desmond Miles
The apps are a great value. When I couldn't get one to open they responded to my query very quickly and worked with me until all was well
I can't recommend taking keys for windows + office, as it happens that some keys may not work, I got a working one from a Microsoft partner HYPESTKEY
When I needed support for a software key code. They fixed it within a hour... 5StarSupport,,
Thank you,, God Bless,
Boe
I purchased 2 sets of sheets; one full-sized, one queen. I looked them over and then, of course, washed them (first mistake). The pillow cases of the queen set were not completely hemmed. It would be a pain to try to get the pillows in/out. I contacted the company and specifically asked if these were second quality. They never answered that question. What I did learn was that a refund will be issued per the return of the purchase less the cost of shipping. Also, each individual item must be returned in separate packaging with its own return label. So I'm supposed to package up each pillowcase separately? I won't be purchasing anything from Stack Social again. I do not recommend this company. The quality and the customer service is subpar. And their shipping rates are ridiculous - they charge for each item you purchase, not one rate per order. AVOID THIS COMPANY! UPDATE: Since the beginning of August (it is now 9/28) I have trying to find out why my review of these products has not been posted. This is their continued scam. They elicit a review. When you write it, you will see a green check mark and "saved." But if that review is poor, it will never hit the page where the product is shown. I have sent them over 30 emails asking when my review will go live. They gave me excuse after excuse, but never actually addressed the issue. They finally just refunded the product purchase amount (which I NEVER asked for) but the reviews are still not posted. I doubt they ever will be. This means any glowing reviews on their second-quality products are hand-picked and certainly not an honest representation of the product. My original advice remains (only louder): AVOID THIS COMPANY.
I could not get the app to register on my Mac, emailed them and got the problem resolved in a few minutes. I am very pleased with the service.
Had a problem with shipping and policy. Contact support and get some great tips fast service. Thanks alot. Regards Peter
Buyers Beware! This website is a scam!
I made the mistake of buying 3 Wireless Blootooth earbuds ($109) from this website. 20 minutes later I realized the huge mistake I had made after reading multiple complaints here about the company, the crap they sell and the lack of guarantee, so I attempted to cancel the order.
I was unable to do that on my own because they don't have that option in their website, so I immediately contacted customer support.
The next day they emailed me back saying that the order had been processed and that it was going to ship soon.
This was barely 15 hours later. This was surprising since when I placed the order it said that the earbuds were going to be delivered 3 weeks later!
It seems that as soon as I emailed customer support asking them to cancel the order, they decided to process and ship the order just to have the excuse that they could no longer cancel the order.
I emailed them back letting them know that if the order was not canceled I was going to file a complaint with BBB, but I never heard back from them.
Horrible site with horrible customer service... I bought a online class from this website, quickly realized I wasn't getting what I wanted, and was told SORRY NO REFUNDS... that part however is my fault as I did not notice the fine print, however other sites that offer courses such as UDEMY (TERRIFIC SITE) allows refunds up to 30 days after purchasing. This site just wants to steal your money...
Anyways getting on to customer service, after I was told SORRY NO REFUNDS WE ARE KEEPING YOUR MONEY... they did however offer to give me store credit towards another purchase... thing is... EVERYTHING on their is cheaper on amazon. Why would anyone buy anything off of this site...? They'll show things are "45% off!" but really, no its not? Its 45% off the crazy price they made in the first place, and final price is still more than sites like amazon or other online retailers.
Also... I've been emailing them for weeks asking to get store credit like they offered, then they reply with, SORRY WE CANT REFUND BUT WE'LL OFFER STORE CREDIT... after I already said let me get the credit.
Them: store credit only
Me: issue store credit please
Them: sorry store credit only... what the f
Buyer beware. STAY AWAY FROM THIS SITE
I had a question about my order so I emailed the customer support heros my order had a shipping label made and I received an email saying my order was in pre-shipment. So a week goes by and it still hadnt shipped so I ask what was the reason, and the email I get back basically says were a third part, so we dont know. Itll ship out when they ship it. And while this was a very lackluster response I was going to let it slide, until I received that very same email every day for a week. Then I would also receive an email saying it shipped. Every day, for a week. I emailed back asking to close the case and stop emailing me. The response I got was one of the same emails Ive been receiving and another email telling me Ive been manually removed from the marketing emails. What!? Im not subscribed to the marketing emails.? Then they asked for a survey on the support heros which I filled out stating I received to many repetitive emails that were just generic responses. And I get ANOTHER email saying it looks like I was unhappy and they wanted me to make sure I filled the survey out properly. So I did. I work retail and I try to be nice with surveys because theyre important for a lot of places but these people dont read anything you send to them. Every time I messaged them I was clear and they never responded back with a valid email. And then finally here we are. They sent me yet another email, this time asking me to leave a review here. So here I am. Dont buy anything from them. Its not worth the spam emails theyll send.
No response when asking for an update on WHEN they will ship. I like MacNN... but i am starting to lose my patience!
Quick and great support provided to redeem the support heroes bundle components. I recommend. Many thanks
Very satisfied with support provided for my faulty product. Provided a refund as requested and appropriate.
I have buy lifetime VPN subscription from them and this is nice site to trade with. I will for sure trade with them again in future.
Thanks to the StackSocial Team Support (Louise Rain) to help me to resolve an incident involving 3 different providers (Mashable, StackSkills & Ecowebhosting)
Great Service
My original order was apparently lost in the mail. Customer service handled it quickly and efficiently. Replacement order was received as estimated.
I purchased "Simplex Solutions Inc's VPN Unlimited: Lifetime Subscription" from StackSocial, as mentioned before, the product got to me right after paying, after the great shopping experience from StackSocial, I was let down by Simplex Solutions Inc's customer support, who told me things, that were not true about there product, the service i got from the product was poor, when i connected to a United Kingdom VPN, i was told by google i was connected to a United Arab Emirates VPN, The connection drops out every now and again, stopping videos from playing, i went back to StackSocial and reach out to them asking for help with the misleading customer support Simplex Solutions Inc's supplied me, and explained to them what was said, and how the product performed, StackSocial agreed with me, and did everything in there power to sort the matter out, let's say they sorted Simplex Solutions Inc out, and now im a very happy customer! Thank you for standing by your customers StackSocial, and giving great value for money
Answer: It took a long time and the intervention of PayPal, but I got a refund--finally--for an item that was never delivered (because it was never sent.) The range of scores for this business makes me wonder why some people get good service and others are ignored--even defrauded.
Answer: They don't want to interact with anyone. You'll get these ridiculous emails from their "Support Heroes" team. They are all cut and paste nonsense, and they deny any responsibility for their vendors. I was only able to get action by working with my credit card company to reverse the charges because of the scam they pulled (item they advertised was not what they actually sold). As a precaution, I also advised my credit card company to automatically deny charges from them. My advice is to NEVER risk buying from them. It's like your mama always told you: "If it sounds too good to be true, it isn't."
Answer: Hi Humberto, We would love to help you on this. Please contact us at https://support.stackcommerce.com/hc/en-us/requests/new
Answer: I responded to an ad. Very stupid of me, and i will never do that again!
Answer: They have no customer service, just form letters. No matter how often you email them, you will get no response that makes sense. They have no way of contacting them except emails.
Answer: Clearly playing numbers game. Probably making their own positive reviews. No one stopping them. Internet scammers.
Stacksocial has a rating of 2.3 stars from 766 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stacksocial most frequently mention credit card, phone number and lifetime subscription. Stacksocial ranks 182nd among Gadgets sites.
Hey Barry, So incredibly sorry for the inconvenience. I will be sending you a PM so I can get your order information and on of our reps will be in touch shortly to help get this resolved. We are more than happy to help! Thank you for your patience.