Stacksocial

Through iPhone Life I purchased (2) In-Car Video Camera systems. What showed up in the mail was obvious damaged / used product. No such language was used in the sale of these units to remotely suggest these are anything but new. I was shocked at the condition of both cameras that I immediately put them back in the box and contact the only name that was included on the packing list. Two weeks later, I get a response to contact "Stock Social" on your request. I immediately responded asking for additional information how to reach this company and NEVER received a response. My next course of action was to dispute this charge on my CC. I was just notified that my dispute was overturned because Stackcommerce.com stated "customer never contacted support". The receipt stated that the purchase would be shown as "iPhone Life"; not Stock Social or Stack Social or Stackcommerce.com. The only response I received was to contact "Stock Social". I don't think the misspelling of the response was an honest mistake either. Just another intentional diversion followed by lack of response.

This is a scam. I am continuing my dispute and will not allow any of my hard earned money end up in this company's hands. I tried every available channel to return this Garbage product but they intentionally made it very difficult / impossible to contact them to let them know I will not pay for damaged goods. I will not fold just because the CC has ruled in their favor due to their deceit. I do not recommend purchasing any products from iPhone Life. I will say that iPhone Life seems to be a good magazine for news and products about the iPhone but doing any business with them other than subscribing to the magazine, is not recommended.

Stay away from StackSocial, I bought two products from them and both were faulty in some way. The first product was outright broken when it came in the mail and when I complained to StackSocial, they refused to take responsibility as usual and told me to contact the company that makes the product directly. Thankfully, in that case, the company and its support staff were very help and promptly replaced the broken product, no thanks to StackSocial. The 2nd product I bought was a lifetime subscription code for BartVPN, a service which worked once and never again. Again I contacted StackSocial and they refused to help and told me to contact BartVPN directly, great advice other than the fact that BartVPN refuses to answer any emails or forum posts. You would think StackSocial, a storefront that is directly selling said company's product would have direct communication with them, but they absolutely refuse to help in any way. On top of that, they refused to refund me as well. Stay faaaaar away from StackSocial for your own good, most of what they sell is scam. I will never buy from them ever again.

Contacting Support is one of those things that normally cause me to grind my teeth in frustration. Many times it feels like my request goes into a black hole or is picked up by someone who got maybe 5 minutes of training before being assigned my ticket.

What started out what I feared would be another exercise in frustration became the the best support experience I have ever had. My saved password was not working so I tried to use the Forgot Password option to reset my password but the link I got only took me to the sites home page. I tried every browser I had (including IE) but the timed reset links kept sending me back to the home page.

I opened a ticket and expected to hear back in a couple days. I was totally caught off guard when I got back an initial response within a minute. Yes, a minute! And this was after 5 PM.

After some back and forth and a trying a couple different things I was expecting to have my ticket just dropped as one of those difficult to solve ones that no agent wants to get since it affects their closure rate. To my surprise my support agent Wade kept at it. He managed to get me unstuck and I was finally able to log in and use my account again. Wade was simply THE best support person I have ever dealt with. Those who know me know that is not something I would say lightly. I only give 5 star reviews if someone or something is truly deserved of it and not simply "very good". I grew up with Bell curve rating and that is how I rate.

While this review is primarily focused on my support experience I have had a few weeks to get back on the site and to enjoy its content. I have purchased a couple course bundles and have been enjoying them. For the most part there is not a lot that is either fluff or simply boring stuff that I could not pick up with a little Google-fu. If you want to learn something, I do recommend you try out a bundle or two. If something does go wrong or you need some help, they definitely have a great crew to help you there too.