Stacees Dresses & Fashion

I bought two prom dresses from Stacees as my daughter couldn't decide which she preferred. I contacted the online chat facility and was told if we order a standard size we could return them, I just needed to email Stacees and they would send me a return address. Sadly, this has not happened. Both dresses need returning as they do not fit and, as the other reviews have said, I've been given the run around. I contacted Stacees immediately to say I wanted to return the dresses and since then I have received a number of emails offering me a fraction of what I paid, the latest offer was £60 and I paid £220!
I have asked for this to be escalated to the manager but again, this hasn't happened. I wish I'd read the reviews on returning items before purchasing the dresses as I would not have used this company. My advice is to avoid at all costs.

Pro:

The quality is what you would expect
The color is same as pictured
Sizing is as it says online (tip order a size up if you are worried and get it fitted at home)
The online bot will give you a USPS tracking number once shipped and is helpful
I included a picture of the Dress from the website for reference I have one more dress coming so hopefully my results are the same.

My advice is to order your dress 2-3 months before you need it to give ample/extended shipping time and get alterations as needed when it comes. Overall I am excited to wear my dress and it looks exactly like the picture, and I cannot speak to others but this is a real review and I do love the dress I received.

Con:
Dress does take longer than it says to ship that you would expect

The reviews definitely scared me however that has not been my expierence at all so I almost feel like some of the negative reviews are inaccurate.

The dress ordered doesn't even remotely resemble the dress pictured! After 7 attempts to contact via email, their website help. And chat, they are still REFUSING TO PROVIDE return instructions! Just giving me the run around. The dresses are CHEAP AND EMBARASSING!

I regret to say that my recent experience with STACEES has been extremely disappointing. My sister purchased a wedding dress from your company, expecting a smooth process as promised by your policies, only to encounter a series of issues that have left us deeply dissatisfied.

First and foremost, despite assurances regarding returns and refunds for "off the shelf" dresses that do not fit, we have been met with significant delays and obstacles in processing a return for the ill-fitting dress my sister received. Despite multiple attempts to reach out for assistance, including email correspondence and chat messages, the response has been inadequate and unhelpful.

The lack of urgency in addressing this matter is particularly distressing, considering the time-sensitive nature of wedding preparations. My sister, understandably distraught, requires a refund to procure a wedding dress that fits properly. However, the delay in processing the return has hindered her ability to move forward with her wedding plans, causing unnecessary stress and inconvenience.
Despite our clear communication and adherence to your company's stated policy, which promises returns and refunds for unfit dresses, we have yet to receive the necessary returns label and refund commitment within the specified timeframe. This failure to uphold your own promises reflects poorly on the integrity and reliability of STACEES.

In light of these disappointing circumstances, I feel compelled to share my dissatisfaction with others considering purchasing from STACEES. It is important for potential customers to be aware of the discrepancies between the promises made by STACEES regarding returns and refunds and the actual experience faced by consumers like myself and my sister.

I had hoped for a swift and amicable resolution to this matter, but it is evident that STACEES has failed to meet even the basic expectations of customer service and satisfaction. I urge others to exercise caution when considering purchasing from STACEES, as our experience highlights significant shortcomings in your commitment to customer care.

In conclusion, my sister's experience with STACEES has been deeply unsatisfactory, and I cannot recommend this company to others based on the poor quality of service and lack of adherence to stated promises. It is my hope that this review serves as a warning to potential customers and prompts STACEES to reassess their approach to customer satisfaction and fulfilment of promises.

The dresses were pretty but DON'T buy from them! We bought 2 dresses for my daughter for prom after I very clearly asked if we could refund for full refund if they didn't fit correctly. The answer was a clear "Yes". Now that they didn't fit and we want to return, they now say only if it's damaged can it be returned. They ask for pictures and suggest going to a tailor and will NOT gove the address return and lots of run around.RUN from this company!

I requested a return because the dress did not zip, and they asked for photos of me in it? (Uh… the dress that doesn't fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM "return policy". Buyers beware!

DO NOT order from this place! Their website promises "worry free returns", so I ordered two different sizes for my daughter for Homecoming. Well, the dresses not only didn't look or feel like the photo (cheap fabric), but now they won't return them. I paid $190 plus shipping for two dresses and after many emails back and forth, they want to give me $35 and for me to sell the dresses myself. It is so frustrating and unprofessional. I am realizing that I will likely never get my money back and these two dresses will go in the trash, but I'm hoping that I can prevent someone else from falling into the same trap as me. There are plenty of other legitimate sites out there for dresses. But this one is NOT. Please, dont shop fro them.

Do NOT waste your money! Ordered a prom dress, received it & it looks nothing like online. Color is way off too. Didn't fit and the seam in the back was way off center. Paid $165. They told me I could resell it and they would refund me $40. You also can't reach them. You have to start a new chat every time and ask that someone contact you. Scam! Terrible!

The service, delivery and dress were good. However, the dress is a little big and the hem is a bit uneven. I am concerned that when I get the dress taken in, the (floor length) hem will lift up and be more obvious. However, not bad for the money, if you can't afford something better. I have some concerns about the ethics of this company; how well do they pay their staff (which I stupidly didn't think about until too late).

We received a dress in about ten days - completely acceptable timing. The dress looked cheap on my daughter and did not fit well. I immediately requested a return ticket, as this is their process. I indicated it did not fit well (I did not want to insult their material, so I stuck with fit only - being too large).
They took their time getting back to me. John replied, saying, "May I know which part doesn't fit? Could you please provide us some pics you trying on?"
I replied that I would not send him pictures of my 16-year-old daughter in a dress that didn't fit (creepy!) and that he could please provide the return ticket.
I received an email back a few days later asking for an additional $40 and measurements so they could remake the dress. I replied, once again, requesting a return ticket and a full refund.
This is the start of my negative reviews. I never write negative reviews, so I will be hunting around for general sites so I can get the word out. Seems others have had similar problems. Consider this a friendly warning and go shop elsewhere. I will be returning to the many other companies we support and buy from for future events and dances.
Do yourself a favor and abandon that cart your have going on Stacees. Go to Princess Polly, Revolve, Bloomingdales, or Love Shack Fancy - whatever you want. Anywhere but here.

Do not! I mean do not order from here! My dress is 10 shades lighter than pictured & 3 in too short! Looks nothing as pictured! I've been speaking to someone for over a week and get no where! They blame it on lighting instead of taking accountability for their mistake! And on top of me sending pictures as proof they offered me $20 compensation! What a joke for a $165 dress!

I ordered a red prom dress from there and it was ethereal. The dress arrived fast and was a such amazing quality! Everyone was complementing the dress during prom! I unfortunately dont have pictures of the dress as my phone died during prom but id definitely order from there again
My order number was SS*******483

The dress was of course, poor material, and poorly fitting. Honestly it didn't fit at all. Their site makes it so difficult to try to get in touch with them and all they reply is send more money and they will send me another dress( of poor quality)throwing more of my money away! Then they stopped emailing once I refused their offer to throw good money after bad and I wanted just to return the dress! I will take further action and NEVER GIVE THIS UP!

I ordered a dress for my daughters wedding. Paid $235. The quality is so cheap. When I emailed them about a return they gave me the run around about it getting lost in the mail and I wouldn't be able to get a refund if that happened. Told me to keep the dress and try to resell it. When I refused they offered to reimburse me $40 and still keep the dress. I have sent numerous emails and now they have simply stopped responding.

When you request a return within the return window, here is a typical response from them...

Stacees (Stacees)
23 Dec 2023, 15:07 GMT+8
Hi,

Thanks for your feedback.

Our tailor made the dress to the style and size you ordered, we indeed took much effort and cost on this. Hope you can understand. But in the other way, considering that you dissatisfied with the dress, we hope to help you as much as we can. As you see, this is a long-distance package and there are the risks. The return cost is paid by the customer. Our refund will be made after receiving the returned item. According to our previous customer feedback, the return time will be longer, which is beyond our scope of handling, I hope you can understand.
So we have applied our manager to refund you $20 and you needn't return the dress you received. Hope you can consider it.

Best regards,
John

Ordered a standard size dress and when it was received it was not as advertised per their website. There is no phone number for customer service. Communication is via email and takes days for a response. They refuse to issue a full refund and expect you to pay $30 shipping fee to them when it cost $15 to ship from them to me. Poorly run business and customer service.

Dresses came late, terrible quality, and they will not provide information on how to return and be credited.

Both dresses arrived in individual bags.
My daughter is 5ft tall, both and a size 8 on the bottom half and size 10 on the top.
I knee she would need the dresses would need tailoring. Material was good quality and well made. Able to track the delivery.
I would use the company again

Be prepared to lose if you try to get refund, they ignore you and then claim you are out of time.
Bought 2 dresses and paid for express delivery, its all over their site shipping in 48 hours, DO NOT BELIEVE IT, Also Paid £29 and was assured it would be delivered in 6 days NOT True, when asked to refund as arrived day after wedding they took so long to "process" I missed the window (this was later than would have requested as I was on Honeymoon. But still in the window of time had they responded
So unless you have loads of time and don't want a refund GO somewhere else, Oh and just so we are all clear Stacees uk is actually based in Hong Kong

I bought the burgundy dress for my daughter's 18th birthday. She loved it and fits perfectly
I would recommend

JenH

I bought two dresses to try on. Neither fit.
I emailed the day I received them to return the dresses. Nearly two weeks later and they are still refusing me a return and trying every trick under the sun to get me not to return them. The tricks don't include giving me my deserved return!

If you can avoid the site then I would 100% shop somewhere else!

This "company" is the most difficult I have ever tried to deal with! Customer service is pitiful. There is not any clear cut way to return. I spent $347.00 on two dresses. Instead of a return they offered me $50 and to take the dresses somewhere and sell them. Only place I could take them is an old drapery store and have them hang in the shop. DO NOT BUY ANYTHING FROM THIS COMPANY. You have been warned.

I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...