Stacees Dresses & Fashion

Purchased address purposely board size bigger arrived two days too late and when it arrived, it was too small.
Contacted the seller to return and they have used every excuse not to give the return details.
The details on the site is actually in China. They also saying that dress is a tailor-made a fit that is complete lies. They've took no measurements or asked anything size wise.
It turns out that they are not based in the UK. Which makes sense into why the sizing is too small.
Dont buy from Stacees

I ordered 9 bridesmaids dresses and 1 mother of the bride outfit and they were beautiful. There was a lot of too-ing and fro-ing because of how many I needed but on the day all my girls were happy.

I started the process about a year before so as to make sure I had plenty of time to get things right. On the pink dresses the backs were sheer which looked beautiful on the younger girls but my MOH and chief bridesmaids wanted theirs in chiffon so you couldn't see through it. Stacees where able to make this adjustments without a problem... The only thing was even though I provides the exact measurements some of the dresses (mainly the grey ones) needed quite a bit of alteration which was costly. My mum's dress was lovely but a bit tight due to the cotton lining so we got our local dress maker to let it out and take it out the lining which was fine. Really happy with them...

They say you can return with in 14 days how can you do that when there is no return label brought a dress for our daughters wedding look lovely but when it came it wasn't petite the zip was jamming and it was floor length not ankle the customer service is none i have been done you can not speak to anyone

This company is the most fraudulent and unethical company I have ever encountered. I bought 2 dresses on their site. They are supposed to be based in the UK. The dresses were poorly made so I decided to return them within the 14 day return period. The company refuses to honor their policy and has decided to negotiate how much to refund me instead. I paid $330 for 2 dresses and the final negotitation landed on $155. I am livid. The customer service is terrible and I cannot speak to a manager, because there is no manager. They email you back every 24-48 hrs. I have over 70 emails back and forth with this company. I will not stop until I receive my money back and they take these hideous dresses back. Its false advertisement. UNETHICAL!

If I could give a lower score I would
If I could give a lower score I would. Bunch of crooks who refuse to refund on faulty goods and make ridiculous offers such as £10 good will payment in compensation on dress over £100.00! With the further suggestion that I sell the faulty dress second hand to retrieve my hard earned money. What a bunch of jokers and not abiding by UK law. Shocking customer service and will be taking further action to get refund.

I bought two dresses and they even asked me if I planned on returning the one I didn't like for a refund, which I confirmed. I got both dresses and naturally preferred one over the other, so I naturally went to return the other, and they offered me £80 after I spent $160+ on it. Every time I reply to one email, a completely different person emails me, so I decided to save myself a headache and keep the second dress, but now they're trying to give me money back despite me saying I'll keep both dresses. This feels like a scam waiting to happen. Try a different website.

I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...

It's a scam! They offer refunds, but Do not give them. Ordered a custom dress with my measurements. The dress arrived, I tried it on, it's so tight, it won't even zip. My measurements were accurate. I turned the dress inside out and took measurements of every seam. Some of the seams are an inch off. The dress sits off center. It's a piece of crap. I contacted the company, and, (as with so many of the other customers) asked me to send photos. I did. They said they made the dress to my exact measurements, and could not take it back. Offered me 10 pounds. Then offered me 20 pounds. If I had checked google for their reviews instead of what is on their site, I would have NEVER purchased from them. Their site is set up to look like a UK company, but they are not. So angry, so humiliated... going to try to do something about them.

Buyer BEWARE! I ordered a dress and paid for expedited shipping. The dress never shipped. When I questioned the company, they told me the dresser did not met their quality standards and would ship out in a few days. I told them not to ship it as they had missed my deadline for needing it. They told me there was nothing they could do it. It already shipped. Now it's been two weeks. If the dress was never shipped, the refund was never made. They've told me they're going to send it to "whatever" department to process a refund. There is no customer service phone number and talking through email with this company is like talking to a four year old who hasn't learned to write complete sentences.

I bought two dresses to try on. Neither fit.
I emailed the day I received them to return the dresses. Nearly two weeks later and they are still refusing me a return and trying every trick under the sun to get me not to return them. The tricks don't include giving me my deserved return!

If you can avoid the site then I would 100% shop somewhere else!

My daughter ordered a dress for prom and when we received it the sequins were falling off of it and it did not fit. We contacted Stacees to inquire about returning the dress. The response from Stacees was that they did not accept returns, but that they would send us an additional dress for $50. We have requested a refund and a return address multiple times and the company refuses to provide an address to return the dress. They simply offer to send us additional dresses for an additional cost. Do not purchase a dress from this website - the quality is poor and you will be unable to return the dress or get your money back. Horrible customer service and poorly made dresses.