I regret to say that my recent experience with STACEES has been extremely disappointing. My sister purchased a wedding dress from your company, expecting a smooth process as promised by your policies, only to encounter a series of issues that have left us deeply dissatisfied.

First and foremost, despite assurances regarding returns and refunds for "off the shelf" dresses that do not fit, we have been met with significant delays and obstacles in processing a return for the ill-fitting dress my sister received. Despite multiple attempts to reach out for assistance, including email correspondence and chat messages, the response has been inadequate and unhelpful.

The lack of urgency in addressing this matter is particularly distressing, considering the time-sensitive nature of wedding preparations. My sister, understandably distraught, requires a refund to procure a wedding dress that fits properly. However, the delay in processing the return has hindered her ability to move forward with her wedding plans, causing unnecessary stress and inconvenience.
Despite our clear communication and adherence to your company's stated policy, which promises returns and refunds for unfit dresses, we have yet to receive the necessary returns label and refund commitment within the specified timeframe. This failure to uphold your own promises reflects poorly on the integrity and reliability of STACEES.

In light of these disappointing circumstances, I feel compelled to share my dissatisfaction with others considering purchasing from STACEES. It is important for potential customers to be aware of the discrepancies between the promises made by STACEES regarding returns and refunds and the actual experience faced by consumers like myself and my sister.

I had hoped for a swift and amicable resolution to this matter, but it is evident that STACEES has failed to meet even the basic expectations of customer service and satisfaction. I urge others to exercise caution when considering purchasing from STACEES, as our experience highlights significant shortcomings in your commitment to customer care.

In conclusion, my sister's experience with STACEES has been deeply unsatisfactory, and I cannot recommend this company to others based on the poor quality of service and lack of adherence to stated promises. It is my hope that this review serves as a warning to potential customers and prompts STACEES to reassess their approach to customer satisfaction and fulfilment of promises.

A few weeks ago, I reviewed this appalling company on this site after receiving a dress I couldn't wear. The dress was SO tight and was definitely NOT made to my measurements, which were recorded meticulously by my husband. After Stacees Customer Services constantly referred to my 'inaccurate measurements' and then applied a number of stalling tactics when I asked for a refund, I went into battle mode. I refused their paltry offer of a £10, then £20, then a £30 refund. I refused to send them a second batch of photographs. I contacted Hong Kong Trading Standards who are investigating and notified Stacees of this action and my contact with UK Trading Standards. I also told the company that I was going to publicise everywhere I could about their appalling business model when it came to refunding customers for ill-fitting and shoddy goods. I went on Facebook and JibberJabber and contacted two national media consumer programmes. I notified the company that there were a lot of angry customers like me and that I wouldn't give up until I got a FULL refund. It was a battle of wills and I WON! I returned the Mother of the Bride dress to China, taking photos of it, the parcel and the order number. I sent it via Royal Mail and had it tracked. I had to demand that Stacees confirm in writing that it was going to refund my money in full. They finally agreed and put it in writing. Four months and over 50 emails later I have finally received a full refund. I had to fight every step of the way; even when the dress was received at the factory in China, I was told I would have to wait for 8 to 15 days for a refund. I contacted my credit card company who said that I shouldn't have to wait that long and that they would investigate if I didn't receive the refund sooner and that they would sort it for me. I notified Stacees of this and asked them to send me photographic proof that my refund was being processed. They did this straight away and two days later I had the refund credited to my account. So, to anyone who reads this who has been on the receiving end of the worst customer service ever, battle fiercely and relentlessly. Please note that Stacees does NOT have a base in the UK. I repeatedly asked for the UK address and, of course, there isn't one. Good luck and DO NOT give up!

It was with a certain amount of trepidation, due to the high number of less than complimentary negative reviews that Stacees had received on various websites, that I ordered a custom made dress and jacket for my wifes Christmas. Even though my wife loved the look of the dress from the photo on their website I initially shied away from ordering it, but as I considered that the cost of having this custom made dress and jacket wasnt too excessive I thought that I would take a chance anyway. Im glad that I did. I was quite impressed when soon after creating the order I received a very professional email from customer services asking for more measurements, and for me to confirm one last time that all of the details were correct. I paid extra for the dress to be delivered before Christmas, but due to the short period of time between ordering and Christmas Eve when it was promised to be delivered for, I thought this to be a tall order for Stacees to achieve. I still hadnt received the dress the week before Christmas, so emailed customer services to find out where it was. They again came back within a few hours to confirm the DHL Tracking Number. When I went on the DHL website it gave information that the package was in France on Tuesday 21st December. Then started quite a few days of emails between myself, DHL and Stacees (Stacees always answered in a timely manner with the requested information). The dress did not arrive in time for Christmas, but was delivered on Thursday 28th December. Now although I was disappointed with this I dont believe that it was Stacees fault (it appears that DHL were holding the parcel for some reason), and in any eventuality in my heart of hearts I had left the ordering of the dress very late for Christmas, and didnt really believe that Stacees could get the dress to me in the timespan they said (I do believe that without the problems with the carrier they may well have achieved delivery for Christmas). When alls said and done I still think that it is a fine service, to have a custom made dress finished and with me in under three weeks, especially in the run up to Christmas. We were also pleasantly surprised when we opened the package, as the dress looks exactly the same as depicted in the photo on the website, is made of good quality material and fits perfectly, so my wife is over the moon with the extra Christmas present she received a few days after Christmas. To finish this review I would like to say that Stacees customer services were nothing but helpful and professional throughout, and to make it even better we agreed a goodwill gesture for the dress not arriving on time. The item agreed as the goodwill gestured duly arrived, was again of superb quality, and more than made up for the late delivery of the dress. I would definitely recommend this company and would certainly use them again.

Poor quality and sizes are terrible. No refund hiven as they ignore you!
Do Not Trudt this company.