Barbara D.

A few weeks ago, I reviewed this appalling company on this site after receiving a dress I couldn't wear. The dress was SO tight and was definitely NOT made to my measurements, which were recorded meticulously by my husband. After Stacees Customer Services constantly referred to my 'inaccurate measurements' and then applied a number of stalling tactics when I asked for a refund, I went into battle mode. I refused their paltry offer of a £10, then £20, then a £30 refund. I refused to send them a second batch of photographs. I contacted Hong Kong Trading Standards who are investigating and notified Stacees of this action and my contact with UK Trading Standards. I also told the company that I was going to publicise everywhere I could about their appalling business model when it came to refunding customers for ill-fitting and shoddy goods. I went on Facebook and JibberJabber and contacted two national media consumer programmes. I notified the company that there were a lot of angry customers like me and that I wouldn't give up until I got a FULL refund. It was a battle of wills and I WON! I returned the Mother of the Bride dress to China, taking photos of it, the parcel and the order number. I sent it via Royal Mail and had it tracked. I had to demand that Stacees confirm in writing that it was going to refund my money in full. They finally agreed and put it in writing. Four months and over 50 emails later I have finally received a full refund. I had to fight every step of the way; even when the dress was received at the factory in China, I was told I would have to wait for 8 to 15 days for a refund. I contacted my credit card company who said that I shouldn't have to wait that long and that they would investigate if I didn't receive the refund sooner and that they would sort it for me. I notified Stacees of this and asked them to send me photographic proof that my refund was being processed. They did this straight away and two days later I had the refund credited to my account. So, to anyone who reads this who has been on the receiving end of the worst customer service ever, battle fiercely and relentlessly. Please note that Stacees does NOT have a base in the UK. I repeatedly asked for the UK address and, of course, there isn't one. Good luck and DO NOT give up!