Stacees Dresses & Fashion

I wish I'd looked into this company before I bought the dress. I have got used to a lifestyle where I buy from the internet and have never been caught out like this. They say the dresses are made in france but they come from china. My dress is obviously a cheap copy of what is online and is huge. My measurements were checked and rechecked and they were not wrong. They will not refund me. I will be joining with others to get this company brought down. What a shame and inconvenience. I had brought this dress for my wedding.

These clowns are complete lying con artist scum bags don't believe their lies about returns they will just tell you to keep and sell it but in the photo I've put the address they tell you to return stuff to you'll hv to pay but least you can fight for your money and prove the return

Ordered two dresses in blue and red. Both dresses came up slightly small in size, the blue one averagely stitched; but the red one is terribly sewn. The sale label is stitched into the side of the dress (so this cannot be taken off without undoing the whole dress), the thread on the lace is loose and bare on numerous parts of the dress, the inner pads on the burst are I'll-fitted, the list goes on. I ordered these dresses for two one in a life time special occasions and I am now left without a dress for my first occasion that is in less than two days. I have contacted Stacees, and have been passed onto their after-sale people who have not bothered to respond to my email. They leave me with no choice than to put on a review stating how disappointing their service has been.

I ordered a dress size 10, my actual size, but before I ordered asked what the refund policy was I'm case I had to return it. She said that as long as it wasn't costumed made, I could return it for a full refund. The dress was too tight around the bust area.
I contacted the company immediately after I received it and tried it on. They said I had to create a ticket within 14 days which I did immediately.

They refuse to honor their refund policy and offered a custom made dress instead for $70 which I don't want because I no longer have the time. I just want a refund for the size 10 off the rack dress I bought. They say that the size 10 was custom made after I ordered it. Custom made. That's ludicrous because I never sent them measurements.

This company is a fraud. It's awful. Now they want to just refund $30 for an over $200 dress.
Do not order from this company. This issue is still not resolved. I have not received a refund.

I ordered a standard size 10 wedding dress which arrived and did not fit me and also simply did not suit me. Before I ordered the dress I was asked to double check my measurements via email - after this I asked if I was 100% able to get a refund and return the dress if I'm not happy with it or don't like it and was reassured that I would be able to do so.
Now I am being informed that they are unable to give me a refund and I am unable to return the dress which was £190, instead they will compensate me with £15!
I will NEVER order from this website again. I am stuck with an awful fitting wedding dress with my wedding around the corner and needed the refund to buy another dress! I am deeply upset and dissatisfied with Stacees.

This "company" is the most difficult I have ever tried to deal with! Customer service is pitiful. There is not any clear cut way to return. I spent $347.00 on two dresses. Instead of a return they offered me $50 and to take the dresses somewhere and sell them. Only place I could take them is an old drapery store and have them hang in the shop. DO NOT BUY ANYTHING FROM THIS COMPANY. You have been warned.

I ordered a dress for prom and paid for expedited shipping. It became clear that it wasn't going to arrive so I chatted and emailed several times with them. They insisted it shipped on time and that I'd receive it in time. I received it 5 days after the date promised and after my event. I have not even opened the package to see the quality of the dress as the event is over. I requested to return it and they refuse. The keep trying to offer me things like a $50 refund and then I can resell the dress myself. I have no interest in that. They do not speak English and cannot do math. Their latest offer was 70% of what I paid which to them is $75. In reality 70% is $142. There are a terrible, unethical company. Do not buy from them!

This company should not be allowed to trade. The zip is broken and the material is not a shown, they will not let me return the dress or get a refund. I had to get money back through my bank, proving this illegal trading. I will be also reporting to trading standards so this doesn't happen to others.

Terrible customer service and terrible quality. Ordered a £99 dress and an immediate red flag was that they took over a month to deliver it. Second red flag was the dress that was finally delivered was a totally wrong size and colour to what I'd ordered. Looking for a refund I emailed them and was met with having to wait days on end just for them to tell me they only wanted to give me £25 which isn't anything at all. Two weeks later I'm still waiting for my refund and instructions of how to send the dress back. Appalling customer service and is just a big scam in general. I'd still like my refund of £99 for order number SS*******131

I would have given a zero star review if possible.
I ordered a bridesmaid dress from this website and the dress came in poorer quality than the image shown. When I tried to return it they argued with me. Then they said they custom made the dress, therefore I could swap out the dress for another style but could not get my money back. I offered to mail the dress back to get my money refunded and they said it was their policy not to accept a returned dress, it would be thrown away upon arrival. They also said it would cost me more to ship back to them than the dress was worth. The dress I purchased was $120.

NEVER buy from this company. I ordered a bridesmaid dress, paid over £100. It came and was a cheap imitation of the picture on their website. It was completely the wrong colour, made to fit a woman who would have to be about 7 ft tall and completely ill-fitting. I have asked repeatedly for their returns address and a refund to no avail. We are now on the 30th email. They are refusing to cooperate telling me it is fine but offering me a £10 refund to get it altered myself. My bank are now dealing with it but I strongly advise anyone from purchasing from Staccees, they are complete fraudsters.

DO NOT BUY FROM THIS COMPANY!
I ordered my daughter's prom dress. When it arrived it wasn't true to the size and the quality was rubbish. I contacted them to get a return label, they asked me to create a ticket which I did. This was 5 weeks ago now and I am going around in circle. They don't answer the whatsapp, (only to say they will ask the team to contact me), then each time a different person emails (half of my emails are unanswered) and when they do email they say to create a ticket or that I should keep the dress and try to re-sell it! They are avoiding to provide me with the return label. Once they have your money and the product is rubbish (which it is!) they rob you of your £130 and lie to you in every email. I have now escalate it through PayPal and if I can stop anyone getting ripped off like I did, then that will make me happy. This company needs to close down. DO NOT BUY from them - you will get robbed and have a battle on your hand! How are they allowed to do this, I will never know! But more people need to speak up!

I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!