Stacees Dresses & Fashion

We have ordered a Jade dress. We received a Black dress. We have not been able to get a refund or exchange despite contacting Stacees on numerous occasions. They have offered to sell us another dress for £50. What a JOKE. Pay the extra and get your dress from a shop.

When you request a return within the return window, here is a typical response from them...

Stacees (Stacees)
23 Dec 2023, 15:07 GMT+8
Hi,

Thanks for your feedback.

Our tailor made the dress to the style and size you ordered, we indeed took much effort and cost on this. Hope you can understand. But in the other way, considering that you dissatisfied with the dress, we hope to help you as much as we can. As you see, this is a long-distance package and there are the risks. The return cost is paid by the customer. Our refund will be made after receiving the returned item. According to our previous customer feedback, the return time will be longer, which is beyond our scope of handling, I hope you can understand.
So we have applied our manager to refund you $20 and you needn't return the dress you received. Hope you can consider it.

Best regards,
John

Do not Buy anything from this company! Service is awful they do not accept any returns whatever the problem is with the dress we had an issue with the colour & the type of Material originally ordered their final answer after 30 emails was to keep the dress as the shipping is very expensive to send back & said next time we would order they would give a discount absolute madness as if I would ever buy again off of them! NEVER! Also the UK contact are useless & redirect your Returns to the returns department also known as "Service" which I believe are based in Asia as their typical reply is between 2am/4am UK time. My Daughter is so distraught about all of this she does not want to go to her Prom. I have learnt a lesson never to buy off of Stacees. Co. Uk ever again & I will spread the word to everyone!

The dress was of course, poor material, and poorly fitting. Honestly it didn't fit at all. Their site makes it so difficult to try to get in touch with them and all they reply is send more money and they will send me another dress( of poor quality)throwing more of my money away! Then they stopped emailing once I refused their offer to throw good money after bad and I wanted just to return the dress! I will take further action and NEVER GIVE THIS UP!

Orded on the 14th of April for my wedding dress. Didn't come till the 3rd of June. My heart sank when I saw the material its honestly nothing like the picture. It's so cheap and disgusting. It's all in different leavels as well as its not stitched properly. I've taken this dress to a tailor shop who have said it's a very badly made dress. Because it came 2 weeks before Im due to get married. I can't get another wedding dress. So I'm walking down the Isle in a Normal white dress. No communication from them what so ever Heartbroken, exhausted and just let down.

States in their terms that they will issue you a refund with damadged items yet they refuse to send you a returns address!
They constantly ignore every email I have sent them except for 1 asking me to cut the damadged bits off and it will make it look better. Just send me the returns address and issue me my refund!

Call *******0506 (report to UK trading standards) and Bring stacees.co.uk website down

All the victims - pls call *******0506 UK Trading standards and report about stacees.co.uk

We should not allow them to sell in UK and play with customers and make them fool

I have had worst experience with stacees.co.uk
They claim to be UK based but are honkong / china based.
And due to their fault, my key event was spoiled, I've lost reputation and relationship with my children

I recently placed an order for a homecoming dress because my daughter was struggling to find any stores with dresses still available. Shortly after I placed the order, she was able to find a dress, so I canceled my order within hours of placing it. I did not get a response immediately, and by the time I got a response, they told me that the dress was already in process and I could not receive my full refund. I replied that my cancellation was hours after being placed and there was no reason I should not be able to receive my full refund. There response was that my dress had "already been made for a long time.
I find this odd considering only a couple hours went by between my order and cancellation email. I stated that it should not be my problem that they are not responsive to their emails and did not see my cancellation for days. This company is dishonest, untrustworthy, and they do not uphold their refund policy.

I purchased a dress that had sequence under the arm…not realizing how high it went up! The dress was beautiful but VERY uncomfortable! Policy states u can return for full refund if it's not a custom! They have continued to fight me on a refund! I have contacted the BBB! DO NOT BUY FROM THEM! Customer service/returns are a nightmare!

I will try to be short: my bridesmaid dress costed like a good dress in UK but with a very bad quality. The company is NOT a UK company, is of China. They told me the delivery is with delay, They did not give me explanations or the day when I was should receive it, (when they promise to me that I will have the dress on the indicated day, I have insisted!) the delivery was a week late. The attendance is only for e-mail, never is the same person and not always are polite or appropriate for costumers. I decided buy in this shop because they have to much colours and I needed an specific one. Conclusion: I bought other dress on the same day of the wedding (in other place of course) with a lot of stress and very expensive, and this company don't will give me the refund because was made with my specifics sizes. Plus: the dress was a little bit dirty...! Never, never buy here!

I ordered a dress for my daughters wedding. Paid $235. The quality is so cheap. When I emailed them about a return they gave me the run around about it getting lost in the mail and I wouldn't be able to get a refund if that happened. Told me to keep the dress and try to resell it. When I refused they offered to reimburse me $40 and still keep the dress. I have sent numerous emails and now they have simply stopped responding.

STACEES is a scam company. I bought two wedding dresses (one for myself and one for my partner). Both costing £297. They both arrived with holes in the dresses and torn! Not even a tailor could fix them for our wedding day. They WILL NOT accept returns as per their website - offering a mere £70 for both dresses and p&p to be paid for ourselves! DON'T WASTE YOUR TIME!

Didn't recieve what I ordered and paid for it's impossible to get a refund or a return address off of them they offer you to keep your item even though its not what you habe paid for and a silly amount of money hoping you will move on and accept it after months of trying to get it sorted they finally offered me a full refund yet I habe never recieved it.