Stacees Dresses & Fashion

Refund never received ££££ wasted hundreds of pounds.

Reported to trading standards but they are not a UK based company.

WHERE DO I BEGIN… I ordered a dress for my mother in law for my wedding in a size 18! After the order was placed I was concerned as I only seen bad reviews afterwards. So I put my trust in Stacees. When the dress arrived I took 1 look at it and thought this is not an 18! My mother in law attempted to try and couldn't get it over her head. It was more like a size 12! I reported return straight away to Stacees that it was unsuitable and they had me emailing chasing a return address from June to August! They would take 24 hours to reply to each email and it be a different advisor each time. Faye, then Rose then someone else. They offered me £30! I was mortified as the dress was £100! They advised they couldn't refund me as the dress can't be resold. What a load of RUBBISH! Klarna which I used to pay on was far from helpful. Stacees was that crafty they told me they would refund £50 if I took down my Klarna Dispute! I took the dispute down and they advised me they wouldn't give me a refund. Unprofessional, Robbery, and Liars is 3 words I can honestly describe this company. They advertise a false size chart and trust me when I say there will be more unlucky people like me that are lied too by that size chart and by them. I was financially impacted by my wedding and I've just paid them £100 for a dress that isn't even been worn. I will be writing a review anywhere I can because they had no compassion whatsoever especially to a first time buyer for her wedding day. I hope you enjoy that £100 because it's the only money your getting from me. Here's a little tip for you …. Have a look at your bad reviews and do something about it! Or lose more customers. Get your sizing right and stop lying to customers. Sort your return policy out as one day… your shop won't Even have 50% of UK customers.

DO NOT BUY FROM THIS COMPANY! I'm getting married next year and I was looking online for bridesmaid dresses. I searched for bridesmaid dresses UK and Stacee's came up, so I looked through the website and found a dress I liked. I had a look on the Facebook page and it had good reviews so messaged the company to check if they accepted refunds as stated on the website. I had a conversation with someone and she said I could get a refund 30 days up to receiving the dress, so I ordered it. After this I started seeing negative reviews on the Facebook page so I messaged some of the woman. They explained the dresses they had ordered arrived later than the delivery date they were told, they were poorly made and didn't look like the picture. This is exactly what happened to me. It arrived late, the stitching was poor and this was visible, and it looked cheap. As stated on the website I emailed them a complaint and asked for a returns address and refund. They asked what was wrong with the dress and asked me to send photos, which I did. I was told as they were only small problems to go to a local shop to get them fixed and that I wouldn't be able to have a refund, but I could have a discount on my next order. They explained they only do refunds if the measurements on the dress were made incorrectly and is it so hard for me to measure it to check. They are rude, liars and rip off merchants. They take photos from genuine websites and then when ordered they get someone from China to copy the design and make it but to a very low standard. They have now blocked me from their Facebook page so I can't react or comment anymore to warn others, and they delete the negative comments. So they have stolen £90 from my wedding fund and I'm stuck with an awful dress I can't use.

After looking online at different dresses for my daughter's prom, trying to find a cheaper alternative to some of the pricier prom shops here in the UK, my daughter fell in love with a beautiful blue prom dress on the Stacees website.
Trusting that we would have enough time to refund it if it wasn't right, we took the plunge and ordered it. Communication was great right from the beginning and we ordered it on the 18th May and it arrived exactly the day it was estimated, yesterday the 6th June.
I am overwhelmed with how beautiful it is. It looked amazing in the pictures, but I didn't really expect it to be so good in person. There is a lot of material, so doesn't feel cheap. The dress is so well made and the detailing on it is beautiful. We ordered a UK size 8 and it feels as if it was made for her. I wish I had taken the offer of having the length altered as it would have been for free, as it's a little to long (she's 5ft 6in) but that's nothing that can't be sorted and it might be fine with heels. I really did not expect such a high quality dress and would have had to pay probably 3 times the amount if I'd purchased a dress from a store here. I would highly recommend if people are looking for a well made and beautiful dress to look at Stacees. The colour is exactly at it looked on the website too. I have already told a friend who is getting married to take a look at what they have because they have a lot of choice.
I am extremely happy and so proud that my daughter looks amazing. And for a 16 year old girl to say "Mum, I feel so confident in it. It's my dream dress. I love it!" then it must be good! Very happy customers and I will definitely purchase again through them in the future.
Thank you x

Horrible, DO NOT ORDER ANYTHING! They make it impossible to return the item and get your money baCk.