Stacees Dresses & Fashion

Their custom fitting department is a joke. The dress they sent cost $80.00 to have altered in the waist and hem. The top of the dress, which was the only part not altered, fell apart in the middle of the Homecoming dance leaving my daughter exposed. They are refusing to give my money back.

I cannot get a person on the phone. Would not adhere to their own return policy. Super disappointed. I would never order from Stacees again. After a dozen emails no resolution. This is the first and only negative review I have ever written in my life :(

This company is not genuine about the return policy. I ordered a dress which did not look like on pictures at all. After many e-mails back and forth I have been offered £60 refund for a dress I spent £125 on, or I can return it for 70% of the price of the dress as they say they need to deduct cost of the material (which isn't mentioned on the website at all). The return address is in China and you need to pay to send it back over there plus any custom charges. Be aware and stay away!

Here is STACEE"S return policy directly from their website!
Return Policy
1) Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale.
2) Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
They are LIARS! You follow their instructions by contacting them o make a return of a non-custom item and they give you the run around! They do not follow-up and only offer to pay for tailoring. YEAR RIGHT! DO NOT BUY FROM STACEES! THEY ARE GARGABAGE AND LIARS! YOU WILL NOT GET YOUR MONEY BACK!

Don't even deserve 1 *. Poor quality, inconsistent sizing. Will not uphold their returns policy - absolutely impossible to return a dress and they do not pay a refund, rather offer £20 for you to keep a £120 dress that you don't want.

We ordered a prom for my daughter and when it arrived we were shocked by the terrible quality, there were loose threads everywhere, the straps dug into my daughters shoulders and the material gave her a rash! We contacted Stacees to complain and after several weeks they finally replied to tell us that we should cut the loose threads and offered a $10 refund! We replied and after chasing again finally received an updated offer of a free dress. Clearly we have no confidence in this company so a free dress was not god enough! Still waiting for a reply to latest messages, absolutely ridiculous. I'll be looking at official action…

Items arrived late despite paying additional fees to ensure delivery. They actually posted the parcel after the expected delivery date. Items were cheap and not as described, advisor.on the chat function promised full easy return like their website describes but this is not the case.

They will not honour their refund policy, they don't provide a returns label, offering £40 for an order worth £400 and have now stopped responding. Disgraceful unethical behaviour

Faulty item sent and return process started. Full refund not offered, faulty zip was my fault and resolution was for me to take to local tailor to get the zip fixed for a £10 refund! Despite many commications. Including photos and videos of the issue they have not offered a full refund. Matter is now with PayPal to resolve. I will never use this retailer again or recommend it to anyone who values their money and getting an item that is fit for purpose.

I bought two prom dresses from Stacees as my daughter couldn't decide which she preferred. I contacted the online chat facility and was told if we order a standard size we could return them, I just needed to email Stacees and they would send me a return address. Sadly, this has not happened. Both dresses need returning as they do not fit and, as the other reviews have said, I've been given the run around. I contacted Stacees immediately to say I wanted to return the dresses and since then I have received a number of emails offering me a fraction of what I paid, the latest offer was £60 and I paid £220!
I have asked for this to be escalated to the manager but again, this hasn't happened. I wish I'd read the reviews on returning items before purchasing the dresses as I would not have used this company. My advice is to avoid at all costs.

Like many others I would like to add my two cents and vent my frustration and anger at this online store which offers the worst possible customer service. I would give ZERO stars for the run around you get just to return an item, they give you all sorts of BS when its advertised "WORRY FREE RETURN". For over 3 weeks I bought a dress and trying to either return or exchange they gave a ton of excuses and even went on to say I can resell the dress to someone else to recover the cost I've never heard such non-sense I hope my review helps others to NEVER order from this site unless you are 100% certain that you'll get the perfect fit...don't waste your time and money and I'm hoping for my issue to be resolved after someone from the company reads my review.