Stacees Dresses & Fashion

I bought a dress for my daughter that did not fit and after 10 emails they still refused to give me a refund. They ate scammers do not buy from them. You will lose your money.

We purchased two dresses from this website, and we measured using the company guide and the dresses came and were easily 2 sizes too large. Same day we received the dresses we requested a RETURN/REFUND because they were completely wrong sizes, and I had only two weeks until the event and I can't risk having anything come wrong again! According to their policies we can return within 14 days. They have continued to barder initially trying to give us $30 and allwoing us to keep the dresses and try to resell them, We declined. Next offered $40 telling us "it was a great deal for us" the dress cost me over $200. We have been dealing with them for 2 days and they continue to try to make us keep these dresses and want to give us $80 for two dresses that cost us over $400. WE DECLINED. This is HORRIBLE We continue to tell them NO and explain we have abided by their return policy, and we want a return/refund, and they have delayed and refused to uphold their end of the policy! I will update once we get this finalized! This has been a very frustrating situation and VERY HORRIBLE customer service. I WILL NEVER recommend or purchase from this site again!

Their custom fitting department is a joke. The dress they sent cost $80.00 to have altered in the waist and hem. The top of the dress, which was the only part not altered, fell apart in the middle of the Homecoming dance leaving my daughter exposed. They are refusing to give my money back.

I cannot get a person on the phone. Would not adhere to their own return policy. Super disappointed. I would never order from Stacees again. After a dozen emails no resolution. This is the first and only negative review I have ever written in my life :(

This company is not genuine about the return policy. I ordered a dress which did not look like on pictures at all. After many e-mails back and forth I have been offered £60 refund for a dress I spent £125 on, or I can return it for 70% of the price of the dress as they say they need to deduct cost of the material (which isn't mentioned on the website at all). The return address is in China and you need to pay to send it back over there plus any custom charges. Be aware and stay away!

We ordered a prom for my daughter and when it arrived we were shocked by the terrible quality, there were loose threads everywhere, the straps dug into my daughters shoulders and the material gave her a rash! We contacted Stacees to complain and after several weeks they finally replied to tell us that we should cut the loose threads and offered a $10 refund! We replied and after chasing again finally received an updated offer of a free dress. Clearly we have no confidence in this company so a free dress was not god enough! Still waiting for a reply to latest messages, absolutely ridiculous. I'll be looking at official action…

Items arrived late despite paying additional fees to ensure delivery. They actually posted the parcel after the expected delivery date. Items were cheap and not as described, advisor.on the chat function promised full easy return like their website describes but this is not the case.

They will not honour their refund policy, they don't provide a returns label, offering £40 for an order worth £400 and have now stopped responding. Disgraceful unethical behaviour

Don't even deserve 1 *. Poor quality, inconsistent sizing. Will not uphold their returns policy - absolutely impossible to return a dress and they do not pay a refund, rather offer £20 for you to keep a £120 dress that you don't want.

Faulty item sent and return process started. Full refund not offered, faulty zip was my fault and resolution was for me to take to local tailor to get the zip fixed for a £10 refund! Despite many commications. Including photos and videos of the issue they have not offered a full refund. Matter is now with PayPal to resolve. I will never use this retailer again or recommend it to anyone who values their money and getting an item that is fit for purpose.

I bought two prom dresses from Stacees as my daughter couldn't decide which she preferred. I contacted the online chat facility and was told if we order a standard size we could return them, I just needed to email Stacees and they would send me a return address. Sadly, this has not happened. Both dresses need returning as they do not fit and, as the other reviews have said, I've been given the run around. I contacted Stacees immediately to say I wanted to return the dresses and since then I have received a number of emails offering me a fraction of what I paid, the latest offer was £60 and I paid £220!
I have asked for this to be escalated to the manager but again, this hasn't happened. I wish I'd read the reviews on returning items before purchasing the dresses as I would not have used this company. My advice is to avoid at all costs.

Pro:

The quality is what you would expect
The color is same as pictured
Sizing is as it says online (tip order a size up if you are worried and get it fitted at home)
The online bot will give you a USPS tracking number once shipped and is helpful
I included a picture of the Dress from the website for reference I have one more dress coming so hopefully my results are the same.

My advice is to order your dress 2-3 months before you need it to give ample/extended shipping time and get alterations as needed when it comes. Overall I am excited to wear my dress and it looks exactly like the picture, and I cannot speak to others but this is a real review and I do love the dress I received.

Con:
Dress does take longer than it says to ship that you would expect

The reviews definitely scared me however that has not been my expierence at all so I almost feel like some of the negative reviews are inaccurate.

Here is STACEE"S return policy directly from their website!
Return Policy
1) Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale.
2) Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
They are LIARS! You follow their instructions by contacting them o make a return of a non-custom item and they give you the run around! They do not follow-up and only offer to pay for tailoring. YEAR RIGHT! DO NOT BUY FROM STACEES! THEY ARE GARGABAGE AND LIARS! YOU WILL NOT GET YOUR MONEY BACK!

DO NOT order from this place! Their website promises "worry free returns", so I ordered two different sizes for my daughter for Homecoming. Well, the dresses not only didn't look or feel like the photo (cheap fabric), but now they won't return them. I paid $190 plus shipping for two dresses and after many emails back and forth, they want to give me $35 and for me to sell the dresses myself. It is so frustrating and unprofessional. I am realizing that I will likely never get my money back and these two dresses will go in the trash, but I'm hoping that I can prevent someone else from falling into the same trap as me. There are plenty of other legitimate sites out there for dresses. But this one is NOT. Please, dont shop fro them.

Do NOT waste your money! Ordered a prom dress, received it & it looks nothing like online. Color is way off too. Didn't fit and the seam in the back was way off center. Paid $165. They told me I could resell it and they would refund me $40. You also can't reach them. You have to start a new chat every time and ask that someone contact you. Scam! Terrible!

Do not! I mean do not order from here! My dress is 10 shades lighter than pictured & 3 in too short! Looks nothing as pictured! I've been speaking to someone for over a week and get no where! They blame it on lighting instead of taking accountability for their mistake! And on top of me sending pictures as proof they offered me $20 compensation! What a joke for a $165 dress!

Like many others I would like to add my two cents and vent my frustration and anger at this online store which offers the worst possible customer service. I would give ZERO stars for the run around you get just to return an item, they give you all sorts of BS when its advertised "WORRY FREE RETURN". For over 3 weeks I bought a dress and trying to either return or exchange they gave a ton of excuses and even went on to say I can resell the dress to someone else to recover the cost I've never heard such non-sense I hope my review helps others to NEVER order from this site unless you are 100% certain that you'll get the perfect fit...don't waste your time and money and I'm hoping for my issue to be resolved after someone from the company reads my review.

Worst dress and even worse customer service.
Brought a dress and gave my exact measurements to them.
The dress itself was very baggy around my mid section somehow and the material was so itchy on my skin.
I brought this up with them and wanted to send the dress back for a refund but they said that I would have to pay and that it might get lost in transit so basically there was no point. They've now been haggling with me for almost two weeks. And keep offering just a little bit more of a tiny partial refund as well as offering to CHARGE me to make another dress. Considering I paid £150 plus shipping I don't think a £25 refund and an additional £45 to make a dress is going to cut it.
When I asked to make a complaint via their website chat they have literally just given me this link to trust pilot to leave a review so I guess they do not care about how bad their customer service and even their dresses are. I'm very very upset by the whole thing and just want my money back

Apparently you have to open a ticket for a return, stalk your ticket on their website to see if someone answered (cause who has time for that when planning a wedding) and send pictures. Why should I have to send pictures of a dress I didn't wear because the material looks cheap and the sizes are so far off from being true to size!