Dont ever order anything from them ordered a size 18 outfit as sizes small came more like a 12 Im only a size 14 e mailed them to return as no return form was sent told it was custom made no it wasnt asked for money back no chance paid £111.50 with shipping in dispute with them never order anything from them I looked at the reviews on their site and they were brilliant wish I had of looked at other reviews sites independent ones like this site I would never ever of ordered anything
I ordered 9 bridesmaids dresses and 1 mother of the bride outfit and they were beautiful. There was a lot of too-ing and fro-ing because of how many I needed but on the day all my girls were happy.
I started the process about a year before so as to make sure I had plenty of time to get things right. On the pink dresses the backs were sheer which looked beautiful on the younger girls but my MOH and chief bridesmaids wanted theirs in chiffon so you couldn't see through it. Stacees where able to make this adjustments without a problem... The only thing was even though I provides the exact measurements some of the dresses (mainly the grey ones) needed quite a bit of alteration which was costly. My mum's dress was lovely but a bit tight due to the cotton lining so we got our local dress maker to let it out and take it out the lining which was fine. Really happy with them...
After leaving bad reviews and messaging them many many times, Stacee's has not responded to my refund requests after promising an amount. They have (after some time) gotten back to me about my dress return, but if I don't get a response about my refund they was stated, I will be reporting the company itself. This process has been over several months and I'm extremely disappointed with they way they have been handling things. All I want to do is return my dress and get the money back in the amount that they promised, and it seems they are making a whole bunch of empty promises.
I bought two dresses and they even asked me if I planned on returning the one I didn't like for a refund, which I confirmed. I got both dresses and naturally preferred one over the other, so I naturally went to return the other, and they offered me £80 after I spent $160+ on it. Every time I reply to one email, a completely different person emails me, so I decided to save myself a headache and keep the second dress, but now they're trying to give me money back despite me saying I'll keep both dresses. This feels like a scam waiting to happen. Try a different website.
The service, delivery and dress were good. However, the dress is a little big and the hem is a bit uneven. I am concerned that when I get the dress taken in, the (floor length) hem will lift up and be more obvious. However, not bad for the money, if you can't afford something better. I have some concerns about the ethics of this company; how well do they pay their staff (which I stupidly didn't think about until too late).
The dresses were pretty but DON'T buy from them! We bought 2 dresses for my daughter for prom after I very clearly asked if we could refund for full refund if they didn't fit correctly. The answer was a clear "Yes". Now that they didn't fit and we want to return, they now say only if it's damaged can it be returned. They ask for pictures and suggest going to a tailor and will NOT gove the address return and lots of run around.RUN from this company!
Im sorry for all the negative reviews on here. However I ordered a mother of the groom dress and jacket like many others I assumed this was a uk based company. I asked the questions about delivery times. Was told three weeks... for custom made... and decided to go with. I placed order... promptly I got an email asking me for more measurements. In which I quickly replied to. I paid approx £150. And like everyone else no sign of dress getting close to date I required it... e mail after email. Was dhl holding it up... Two days before it supposed to be here I send them an email saying if it not here dont bother as I wont accept it... next day it came... I was petrified to open it after reading many a negative review... but to my surprise the colour (hunter green satin) absolutely gorgeous. I tried it on. And like all was disappointed not fitting like picture... looked like Joan Collins. I was devastated... however I took my dress to a fantastic dress maker... she charged me £50 to correct all the mistakes. And made my outfit absolutely stunning... she also said for her to make me this outfit in this country would have cost £500. So Stacees made a beautiful dress just the sizes all wrong the workmanship that went into it was fantastic. I was lucky I ordered with a month to spare and had the time to get it sorted... the amount of comments I got on the day. Stunning. Gorgeous... fantastic made it all worth it... this is a true review thank you Dawn
I ordered dress. Arrived in a couple of weeks. Dress is stunning and is a perfect fit. I would recommend stacees to everyone. I am real happy. Thankyou so much stacees xx
When you request a return within the return window, here is a typical response from them...
Stacees (Stacees)
23 Dec 2023, 15:07 GMT+8
Hi,
Thanks for your feedback.
Our tailor made the dress to the style and size you ordered, we indeed took much effort and cost on this. Hope you can understand. But in the other way, considering that you dissatisfied with the dress, we hope to help you as much as we can. As you see, this is a long-distance package and there are the risks. The return cost is paid by the customer. Our refund will be made after receiving the returned item. According to our previous customer feedback, the return time will be longer, which is beyond our scope of handling, I hope you can understand.
So we have applied our manager to refund you $20 and you needn't return the dress you received. Hope you can consider it.
Best regards,
John
I ordered a red prom dress from there and it was ethereal. The dress arrived fast and was a such amazing quality! Everyone was complementing the dress during prom! I unfortunately dont have pictures of the dress as my phone died during prom but id definitely order from there again
My order number was SS*******483
Apparently you have to open a ticket for a return, stalk your ticket on their website to see if someone answered (cause who has time for that when planning a wedding) and send pictures. Why should I have to send pictures of a dress I didn't wear because the material looks cheap and the sizes are so far off from being true to size!
I ordered a dress from them and later on I found out the event is cancelled. Dress was never used. Tags all intact. I have no use for the dress and they told me I cannot return it anymore.
Either I keep or sell, that is their advice.
Worst customer service.
Absolutely unprofessional company! If you order a dress forget about exchange or refund, they will not do it! They keep saying they do not have dresses in stock and they can't accept return. 2 out of 4 bridesmaids dresses made wrong, too small. I am now stuck 6 weeks before wedding, avoid at all cost. I am stressed enough without bridesmaid dresses DRAMA topping up my anxiety. Can anyone advise if you managed to get your money back?
Please do not make the same mistake as me, I can't believe I have been taken in by these cowboys. Counterfeit product, far too small, awful quality and had blood on. Despite all this they would not give me a refund, offered me another dress at a discount. Should be closed down now.
The worse company i have ever dealt with ordered dress ( over 100 pound) when it came it was just awful material cheap and tacky just rubbish i sent numerous emails asking were i return dress as id like refund to be told no! Customer services are shocking im still without my refund its been weeks now emails daily to be ignored they need closing down
My dress just arrived after a month. It's so bad it's almost funny. The length I asked for was 56 inches and it's 49! Mis-shaped, awful fabric, a real mess. Please don't purchase from this site. I'm nowbattling for a refund but not holding out much hope
My worst experience ever! I buy a dress, it come from France, looked nothing like picture so asked to return it took 2 weeks every day emailing to manage to get address- it is China! They promise return 50% of dress cost + i pay for delivery back, in the end i send it, they refund to take it! No idea what is happening with this dress! Super upset! People dont waist your time, money and health!
I requested a return because the dress did not zip, and they asked for photos of me in it? (Uh… the dress that doesn't fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM "return policy". Buyers beware!
Bought daughters Prom Dress. Was that bad she was in tears trying it on. Asked if we could exchange and they flatly refused. Now stuck with a horrible dress we can't re sell and have to find another from a proper company. Do not buy from these people!
If only I had read the reviews before I ordered a dress from this company! Their website makes it appear that they are a UK company. My dress was mailed from Singapore. It was probably made in a sweatshop somewhere in Southeast Asia. I sent exact measurements, most of which were followed. However, the tea length dress in the picture did not arrive. I got a dress that fell to the floor. Stacees admitted in writing (email) that they didn't follow the length measurement I gave them. I told them it would cost $40 to have the dress hemmed. They offered $15 saying they only make a profit of $10 on the dress. I'm now disputing the charge through my Chase credit card company. It's just a nightmare. Meanwhile, my daughter's wedding is getting closer and I don't have a dress. Buyer beware. Especially when you are buying something from a country where there is no consumer protection!
Answer: See above. There are so many people who have problems with this appalling company! I have battled and won.
Answer: It isn't a fraud, the dress for my daughter I ordered 2 months before the prom, and arrived a week before prom
Answer: Absolutely not! They will refuse your refund and say you are out of time, from people I have spoken to and reviews I have read they ignore you and don't respond so you are out of the window, they need shutting down off UK sites. Contact the International Consumer Centre for advice
Answer: Hong Kong DIY Fashion 1994949 Unit D16F One Capitol Place 18 Luard Road Wan Chai
Answer: There is no return address, you will either request a ticket then you will be out of time or waste hours searching for something they refuse to show, its a scam if anything isn't quite right with the order, they refuse to acknowledge and refuse to refund. Contact the International Consumer Centre for assistance.
Answer: See address in previous box.
Stacees Dresses & Fashion has a rating of 1.5 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stacees Dresses & Fashion most frequently mention customer service, full refund and trading standards. Stacees Dresses & Fashion ranks 267th among Wedding Dresses sites.