Stacees Dresses & Fashion

I bought a dress never used! Called to return instructioned to use their online service they took a long time answering them asked for a screenshot of my phone calls

This place will never get my business bunch of scam artists

I ordered a standard size dress and it did not fit through no fault of the manufacturer or myself. I sent pictures of how the dress fit and wanted to send the dress back for a full refund, I sent this request the day I received the dress and tried it on. It has been over 2 months and they still will it send me the address to send the dress back and are now just offering only 70% of what I paid. The dress still has the tags on it and is still in the original packaging. I would not recommend this company because of their return policy….which is close to non-existent. I have never felt so frustrated or helpless in returning a purchase and just continually be given the run around. Wish I could give NO stars.

The 48 Hour Shipping didn't work. I needed a prom dress to come and my prom is tomorrow and it still hasn't come. I'm super worried it was supposed to get here on the seventh. They messed up my order and didn't even ship it until I had to email them and remind them about it. Prom dresses are expensive and it sucks when they forget about your order so they are late. When I emailed the girl, she said the prom dress was going to get here by my dance. It still hasn't gotten here. I will probably never order from here again.

I so wish I had read the reviews before ordering my daughters dress, it arrived crumpled up in a tiny bag it looked nothing like the photo, the quality was poor and it did not fit. I emailed them requesting a refund after explaining and they told me to send photos which I did, it was email after email and then they said if I ordered another dress they would give me a discount, so I would be stuck with a £114 dress and would have to buy another one too. I have now threatened them with trading standards as they are refusing to give me a refund, I am disgusted and this company should be closed down. It has put me off ordering things online. The fact they say they are based in the U. K. When they are actually based in Hong Kong is shocking. A complete RIP OFF!

The dresses were pretty but DON'T buy from them! We bought 2 dresses for my daughter for prom after I very clearly asked if we could refund for full refund if they didn't fit correctly. The answer was a clear "Yes". Now that they didn't fit and we want to return, they now say only if it's damaged can it be returned. They ask for pictures and suggest going to a tailor and will NOT gove the address return and lots of run around.RUN from this company!

They do not have option of return even though they advertise it on their site! They have no customer service phone number! They told me to resell the dress on my own! I have sent multiple emails and messages on their "live chat". It's been over a week of multiple messages and still no way to return or get a refund! The last message they told me if they gave me a return address (which they still have not), I would have to pay very high shipping rates and they "don't recommend" returning. They continued to state "The delivery is unstable and have some risks, including to the lost, damaged and tariff. If so, you will lose a lot, even we can't receive it, which means we can't refund for you."... I did not miss type. This is exact wording from them!... DO NOT ORDER FROM THIS COMPANY!

Ordered a standard size dress and when it was received it was not as advertised per their website. There is no phone number for customer service. Communication is via email and takes days for a response. They refuse to issue a full refund and expect you to pay $30 shipping fee to them when it cost $15 to ship from them to me. Poorly run business and customer service.

I ordered my three bridesmaids dresses through this site. The dresses themselves are absolutely beautiful and look amazing on the ladies. They are so flattering.

I had major concerns with ordering dresses online, as I was very unsure if the colours would turn out as I wanted. Despite having received colour swatches, I was still very unsure that the material and colour when made would match what I had in my head. I sent multiple queries to the website in relation to colours and materials, and the support that I received each time was excellent, with very prompt replies.

I am so happy with the dresses themselves, but also with the support and customer service that I received.

I bought a dress that had a hole in the lace bodice it cost £98 they refused a full refund then offered me £5 refund and for me to take to a shop to have it repaired! They would not give me a return address & refused to give me a full refund when it states in terms & conditions full redund if damaged or defective! They trade in a U. K. Web address but are actually in Hong Kong which I didn't know! I am currently seeking advice to get my money back the dress is fit for no purpose! Please stay clear of them & be careful as they also trade under other names! They just don't care as they've had their money!

I would give zero if possible.
I bought a dress for my wedding that came with huge yellow spot on the neck line. The company refused from the beginning to take return and refund offering me silly10 pounds compensation, then 15, up to 55 pounds most. In meantime they blocked also my email address and also did not respond to any request to provide me with their full data, address and names of people I'm dealing with or any managers. As soon as you start having a prob with them you see the real reviews outside their website and people having lost their money. Avoid and do not believe nice pictures and nice reviews on their website!

Just as well I did not to read all the negative comments before I placed an order. I went with my pocket at the end of the day, and ordered a debs two piece which in my mind was the nicest I had seen, and boy did I look around. I received an e-mail and phone call advising colour of the top would be slightly different than ordered so I went with it. I knew it would take a while and was probable made in China but what is't these days. It arrived yesterday and everyone in my house loves it and so do I. The quality is great and it fits just perfectly. I am so looking forward to my debs. Thanks to the girl that made it. Rock on

The dress ordered doesn't even remotely resemble the dress pictured! After 7 attempts to contact via email, their website help. And chat, they are still REFUSING TO PROVIDE return instructions! Just giving me the run around. The dresses are CHEAP AND EMBARASSING!

I ordered a dress from here for prom. After a month I received the dress…it wasn't great. I expected it to look a little cheap but what I got was an arts and craft project. I followed the companies complicated ticket/refund system and was not allowed a refund. On the website it says refunds are possible as long as the dress wasn't custom sizing or damaged. Mine was neither. Their return/refund system is a sham. They told me the best they could do was 20 dollar compensation or for me to buy another dress for a cheaper price…I want a refund not another cheap dress. Bad grammar in every single reply even from the reps. Terrible service. Scammed out of 155 dollars and left with an ugly dress.

I ordered a uk size 14 as i am a 12 to 14 but it was more like a size 10 it would only zip up just past waist, i sent photographs showing the problem.The customer service is a con they said they didnt think there was anything wrong with it that i ordered wrong size but said they would pay me £10 to put it right. I am left with this dress and out of pocket, i have never been treated so bad by any company, I wish i had read reviews something should be done about this company its a disgrace

First of all, the dress i received was a different colour to what I ordered and also didn't meet the quality of how looked on the website. This is disappointing enough. However, when I attempted to return it I got endless replies trying to put me off returning it. I paid £108 for the dress (definitely not worth the cost). I continued to insist I wanted to return it. However they then began to say if I shipped it back "it might get lost". Clearly teeing up to say it was lost and not give me a refund. They ended up refunding me £40 after negotiations and I am left with an ugly dress which is not worth £70 to try and coup back the money I've lost.
Just do not use this site it is a joke! If you have any issue with the dress it is essentially impossible to return.

Absolute nightmare, wrong shade, shoddy fabric, poorly made, not as picture. I emailed until they gave in with a £100 offer I didn't accept and returned with letter stating this, I received partial refund after 4 weeks so went to bank with all emails, pictures and screen printed all comments from this site! And today I got balance refunded... hurray! It took months so persevere, I'm just out of pocket for postage but at least I've learnt a valuable lesson and not ended up with a dress I wouldn't even sell on EBay! I have contacted Rip off Britain with story, trading standards can't do anything as out of EU regulations, I even contacted Hong Kong trading standards and they just fobbed me off! This company needs stopping now but I don't know who can do it, just keep fighting as I did, they hope you'll go away but I didn't, good luck ladies xxx