Absolutely appalling customer service - could not have been more rude. I was talking to them about a couple of bridesmaids dresses when they decided to increase the price by £15.00 per dress.
The below excerpt is copied from the online chat with "Cassie":
ME: Any other company would have had the customer service and decency to honour the price of a product their customer was going to buy
Why aren't you?
"CASSIE": our tailors charge us a lot now and we also need profit
We are not charity
I highly recommend avoiding this company unless you're willing to be treated with this kind of rudeness!