They charge you without your conscient. Beware!
They cooperate with PayPal.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I am paying money monthly, and I couldn't get my own information.It is frustrating. I will cancel my subscription.
Dear Adrian:
I received your complaint to the Sitejabber.com page for Spokeo, on July 17,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I needed help, and was able to get help fast and easily. Very easy to use, and helpful as well. I especially want to thank Matoe.
Dear Wilbur,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was impressed with Spokeo's customer service.It was very easy to access and Sharae was polite and accommodating.
Hello there, William:
Thank you so much for the kind words and the 5-star rating.
We hope that Spokeo works out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
Help me get my house back please and my identity call me at *******160 pretty please chharactet character
Hi Robin,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 8,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry, but I wasn't able to fully understand your inquiry.
We're a People Search Engine that can be used to conduct name, reverse email/username, reverse phone, or address searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. If you believe you've contacted the correct company, please provide more detail of the issue, and I'd be happy to assist you.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
These people are scammers. The information that o was able to obtain from then I could have easily found myself. You do not get in-depth information but worst than all of that I'd they pull you in on this "Free Trial" saying is you cancel within 7 days you won't be billed. Seeing that I was able to determine instantly that this site was not going to provide me with the information I needed. I immediately canceled my " Free" Trial per their instructions. I actually canceled using 2 separate measures just to be sure my cancellation was received. Fast forward today (day 8) I get notification that a charge to Spokeo just hit my account for $24.95
I immediately call Spokeo and they say I will be happy to cancel your membership for you and you will refer I'm no additional charges from us.
I say well that's great but I'm more concerned about the charge that has already been made even though I canceling my Trial the very day I signed up for it.
Then she says "I am showing that you still have 98 more searched you can make at no cost" I said I don't want ANY searches I want my money back for the monthly subscription you charged me even though I canceled! She then says I don't see where "I've " documented any cancellation for you. I said so you are the one sole person who works in service? How about any of the other reps? Are you telling me that none of them received my cancellation as well? She then says... "Well I can credit you back $9 of what you were charged " I said oh really you would do that? You would credit me back a quarter of the amount that you charged me for a trial subscription that I canceled the same day, well before my Trial was over? I told her that the company was deceitful and they are scamming people that are in a vulnerable place.
She said let me put you on hold for a minute and see whst I can do.
She comes back in less than a minute and says $24.95 has been credited back to your account.
Shocking.! I would never use this company nor would I recommend anyone else to
Dear Cindy:
I received your complaint to the SiteJabber.com page for Spokeo, on March 27,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I understand that its only 95 cents, however, it doesn't actually provide any new information. A complete ripoff
Hi there, Darren:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on February 23,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo gives us the most accurate information of any other site we have tried.
Costumer service is also polite and helpful.
Hello There:
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Great source of info. Easy to use. Can always count on Spokeo. Glad I have the subsription. Thank you
Dear Dorothy,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Service is crap it said the # I searched was a landline it couldn't be due to the texts I have told me nothing else
Dear Aaron:
I received your complaint to the SiteJabber.com page for Spokeo, on May 9,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Canceled after 1 report, you can get all the info by googling the name that they give you. Still charged 24.95 for a canceled subscription
Dear Amy:
I received your complaint to the SiteJabber.com page for Spokeo, on December 22,2020 regarding our service and charges made on accounts, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please also note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
With some further investigating on the info I received, I believe I was able to decipher the source of my incoming phone call.
Hi Andrea,
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I had to call today because I had a 7-Day trial I had to look my name up and remove from my information off of this site because I do have stalkers and people are harassing I didn't even use the whole 7 day trial I used it for like an hour and then when I went under my account settings I canceled it apparently it didn't cancel appropriately I called today someone thought they were being slick taking a full $24 out of my bank account which overdrew me at 3 in the morning but honestly it was up at 3:00 in the morning watching their bank account anyway I had to call a customer service representative the woman said it's about a day Taft d 7 day trial but she will work with me and she gave me $9 back well I didn't even use a service and it wasn't even correct information like I thought it was so why can't you give me my full $20 back how dare you keep plus the $20 for information that wasn't correct and that I really canceled but apparently it didn't go through on their end I'm highly distraught and upset because that money needs to be put back into my bank account because my bank is a bunch of jerks and they charge $33 per overdraft
Dear Tiff,
I received your complaint to the Sitejabber.com page for Spokeo, on November 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I didbn't receive the information I thought I would by doing a reverse phone number check so glad I blocked this number on my cell phone
Dear Laura:
I received your complaint to the SiteJabber.com page for Spokeo, on January 30,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was charge for monthly membership fee and I was not aware that I will be charge, I called them and they have refunded me immediately.
Hello Jack! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
This is A SCAM! Stay out of it. You can't easily shake them off. Once the trial ends they continue to charge you premuim fees.
IT IS A SCAM!
Dear Jeff S.,
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. When selecting our Single Search plan that provides you with free Premium access for 7 days, if your trial is not canceled within 7 days, a 1-month recurring subscription fee will be charged.
Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I used spokeo to look up a number that i got a couple calls from and alls i got from spokeo was everything i already new they didnt help me at all
Dear John:
I received your complaint to the Sitejabber.com page for Spokeo, on August 3,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
TRUSTEE'S DEED UPON SALE
Brin's Fetching is the quickest and best way to help people recover money that belongs to them from a foreclosure.
Dear King,
Thank you for the kind words and 5-star rating! Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have used this service twice and didn't find out anything. It is a rip off. DO NOT GIVE THEM A CREDIT CARD NUMBER.
Dear Jameela,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
FINAL UPDATE: Updated my review to 3 stars because they actually did refund me. Not sure if they would have if there wasn't evidence through paypal. I have no anger towards anyone who works for Spokeo, but more so the business model and whoever's idea it was. The customer care was decent and when I explained everything and asked for a refund they actually gave me one. Took about 3 days. Don't file a dispute with Paypal, contact the customer care service. As for how well this works? Meh, I'm not sure about these sites in general and see other reviews. Never again will I use spokeo or probably any similar site. People seemingly don't get much info out of these while some do. If you use this, make sure to immediately cancel the automatic charge of $24.95 when that 7 day trial is over or you'll be out of that for however long. The whole experience was unsatisfactory minus when they actually gave me my money back. Maybe it was just my, and some other people's experiences, but sorry Spokeo. Never again will I use your service most likely. Maybe consider the whole automatic charge thing without people knowing and you might not get so many bad reviews.
PREVIOUS REVIEW: Same as everybody else. Paid 0.95 cents to look up one number and next thing you know you're charged 25 dollars and they refuse to refund you. Paypal can't even help in this situation, because believe me I tried. Once they take that 25 dollars out, they don't care. This is how they make their money. I looked them up on google to see if they were a legit company and trustworthy, but I'm wondering if the sites that said these things were paid to do so. Don't bother. And if any spokeo representative responds to this, don't bother unless you're planning on refunding me. I don't care otherwise. I don't want to use the site for the rest of the month. The site doesn't even work. I want my money back. How this site and business is still going is beyond on me but I'm not surprised considering they get their business out of cheating people. I will update my review or take down this negative one if the situation is made right. I just contacted their live chat and told they will contact Paypal and plan to refund me the $24.95 and it should take up to 14 days. But we'll see if they actually follow through.
Dear Heaven:
I received your complaint to the SiteJabber.com page for Spokeo, on February 11,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kris:
I received your complaint to the SiteJabber.com page for Spokeo, on June 9,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care