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Spokeo

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Florida
1 review
0 helpful votes
Follow amber m.
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I Dont really know
April 28, 2022

I was here looking for alias etc and doind a check on my bf. His birthday is correct, but im mnot sure how easy it would be for someone to mess up a search. Threre is so much evidencehe has tampered with location and other emails of mine that im not sure im etting correct results when i look him up now. Now it shows two women with his wifes name, family members, etc... one is the correct age, one profile shows the same woman in her 70's I dont know if its possible for someone to add people in or add themselves or modify the search in some way. He can seem to modify everything else...
When i lookup myself it shows me 3 years older than I am and includes addresses in PA ive never lived. Now its showing I have over 120 social medica accounts, all names and emails, ive never had. Same with his ex wife. A search of one of his brothers shows him 33 when he is well over 55 I also see not for profit businesses in his name, 3, and he doestn own any? All down in Florida... with names of managers etc. I havent looked all of them up yet.
So all in all, yes i can find everyone, iim nt sure how easy the system would be to hack and make people up.

Date of experience: April 28, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Amber:

Thank you for the kind words and the 3-star rating!

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Ohio
1 review
0 helpful votes
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Works well
March 5, 2022

Fast way to find old friends. Also good way to check the validy of what someone is telling you about themselves.

Date of experience: March 4, 2022
Spokeo I. Spokeo Rep
over a year old

Dear George,

Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Alabama
1 review
0 helpful votes
Follow N K W.
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A relatively poor collection of partial public records found by this utility. Trustworthy... MAYBE/MAYBE NOT. But most likely NOT.

Date of experience: January 10, 2022
Spokeo I. Spokeo Rep
over a year old

Dear N K W.:

I received your complaint to the SiteJabber.com page for Spokeo, on January 10,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Tennessee
1 review
1 helpful vote
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Great service
April 8, 2023

Spokeo gave me the results I couldn't find anywhere else. The search results came back fast and was very detailed. Customers service was great too!

Date of experience: April 7, 2023
Spokeo I. Spokeo Rep
over a year old

Dear Chelsea,

Thank you for the kind words and the 5-star rating!

We are glad to hear that Spokeo worked out for you and our Customer Care agent was able to assist you completely with your needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

California
1 review
0 helpful votes
Follow Joanna A.
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I ordered Spoke trial for.95 cents. I should have known they would want more money for more information. I'm telling you go with your gut! If it feels like you're going to be sucked dry of your money for what was supposed to be in the trial, your first instinct is right. And if they had a different approach of selling their product they should be straight up front with the prices and what each package contains,in full! I wouldn't be giving a bad review if they would have put useful information in the trial. And I would have been happy with spending my money for useful information. But the way they deceived me with useless information is unacceptable when doing business. They don't even care about what this does to the company name and certainly don't care about their customers needs. They are sabotaging themselves. People who utilize this kind of business are serious because they are looking for information to protect their family from anyone that might hurt them. Yes I'm willing to pay whatever fees it takes to do that. But, when a business advertises a free or at a discount, the results should be useful information so as to draw the customer in for a possible full package. Because they were happy with what the trial provided. Not because they needed important information yet only got addresses that weren't even correct. You should be ashamed of yourselves! I don't know who you had in charge of the message you want to send people about your business but I'd definitely rethink your approach and not treat your customers like brainless objects. You lack compassion because there are so many people who don't have a lot of money that could really NEED the trial you offered. But they would have lost their $1.00 to incorrect, useless information! Like I said before, Shame on you! Get someone who is more creative and savey to remake your trials so as to ATTRACT customers into WANTING to use your business and they can honestly give you 5 stars and refer friends.

Date of experience: December 20, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Joanna:

I received your complaint to the Sitejabber.com page for Spokeo, on December 20,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Georgia
1 review
0 helpful votes
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Great service.
January 13, 2023

Spokeo did well. I am grateful for the fine work. I wish you the best. Please, continue in your endeavors.

Date of experience: January 12, 2023
Spokeo I. Spokeo Rep
over a year old

Hi there, Irvin:

Thank you for the kind words and the 5-star rating!

We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Indiana
1 review
0 helpful votes
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Great for Researching
April 25, 2022

Good for Researching People, if I have doubts about a person I research there background and look into their past through database mining.

Date of experience: April 24, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Valued Customer,

Thank you for the kind words and the 5-star rating!

We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Florida
1 review
0 helpful votes
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Useless
October 12, 2022

Didnt provide any info sucks could of. Did what they did on my own i actually did a little better then what they. Provided me app is garbage

Date of experience: October 12, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Djuhoh:

I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 12,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

California
1 review
0 helpful votes
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Thank you
March 27, 2022

Your the best for helping me find out ifu boyfriend been on dating app and what ones it is he on and the location

Date of experience: March 26, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Crystle,

Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Arizona
2 reviews
1 helpful vote
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Found out some of what I needed to know. Would use them again if I ever need to. What a good place to keeping it real. P1q

Date of experience: February 10, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Betty,

Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Indiana
1 review
0 helpful votes
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Professional attitude
November 11, 2022

Quick responce to help my resolve my situation... Pleasant and professional. Win, win. Quick with helping, I feel very calm through this process.

Date of experience: November 10, 2022
Spokeo I. Spokeo Rep
over a year old

Hi Marsha:

Thanks for the very, kind words and 5-star rating!

We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

North Carolina
1 review
24 helpful votes
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Today I performed a search for a phone number and was charged 1.95, but never received the results from the search. When unable to log in to the site, I contacted customer service. The person I spoke with attempted to supply instructions to view my results. While I had been waiting to speak with him, I performed the same search on 411.com and got the number I needed for free (and with a lot less hassle). When I told him this and asked for a refund, he told me that was not possible. He then asked if I would like for him to perform a complimentary search and go over the results with me. I replied that what I wanted is to view what I paid for, so he again attempted to supply instructions to log in, but got frustrated with my insistence that he stay on the line with me until I was able to successfully log in and view the results I had paid for. Suddenly, he interrupted me to indicate that he had refunded my payment and closed my account. Again he tried to leave the phone call, but I requested a confirmation number and his name. He did provide a confirmation number for the refund and indicated that I will receive no further charges, but would only provide his first name. When I pressed for that information, he gave only an 'identifying employee number'. While I had been speaking with him, I was reading all of the bad reviews from individuals, indicating that their card was charged for a monthly membership after similarly paying for only one search result. To be certain that I wouldn't receive future charges to my card, I accepted his offer to connect me with a supervisor. After about 3 minutes on hold, he came back on the line saying he was about to connect me and then the call was disconnected. I never got to speak with a 'supervisor'. Warning to all: do NOT provide your payment information to this site. It's a ripoff and then you have the added worry that you may be charged for something in the future. I will check my credit card site daily until I see the charge has been refunded and will be vigilant about watching for future charges. What a total waste of time today!

Date of experience: November 14, 2015
Spokeo I. Spokeo Rep
over a year old

Dear Laurie,

We’re so sorry to hear that you weren't able to find what you were looking for, and for your experience contacting Customer Care. Our site showed "We Found a Match" because several of the result fields were populated. However, we’re sorry to hear that our service was unable to meet your expectations and provide a full name. Our phone listings typically can provide more information. Spokeo does not originate or create data, so our data reflects that of the original sources. We want to make sure that you are helped fully with your account, and we would like to get your feedback regarding your call to address this further with you. Please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thank you!

Sincerely,
Spokeo Customer Care

North Carolina
1 review
0 helpful votes
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I was looking for the phone numbers of the owners of a Assisted Living Facility in NC. I found several numbers to call.

Date of experience: April 4, 2023
Spokeo I. Spokeo Rep
over a year old

Hi Edna:

Thank you for the kind words and the 5-star rating!

We are glad to hear that Spokeo worked out for you and our Customer Care agent was able to assist you completely with your needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Florida
1 review
0 helpful votes
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Scammers
January 18, 2020

Used to find out if a person was scamming me and Spokeo helped to identify the person works great and would recommend

Date of experience: January 16, 2020
Georgia
1 review
0 helpful votes
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Several Year's Ago I won and was awarded a "LIFETIME Membership through a Contest Spokeo had at that time. I was told I had Won a "Lifetime Membership" at No Cost to me as a Winner. I asked at the time if it would "always truly be a Lifetime" Membership.

I was told Yes and Spokeo assured me that it would last for a Full a Lifetime for my Spokeo Account. But now Spokeo appears to NOT want to HONOR the "Lifetime Membership" that they "Awarded To Me" as a Winner.

I was told that "Lifetime" truly means Lifetime. So if Spokeo **Didn't Really Want To HONOR the LIFETIME Membership, then "Spokeo should have NEVER had a Lifetime Membership Contest.** Now they just want to try to UPSELL ME a New PAY as you go PLAN. Membership. Now I can't even gain access to my Spokeo account,. That is until after they CHARGE ME for my "FREE LIFETIME Membership."

I feel that this is Complete Fraud % and is Completely UNACCEPTABLE!
If not made right I will be forced to take proper legal action. I don't do companies Wrong and try and Rip Them Off and therefore I expect the EXACT SAME TREATMENT From Any Company that I do business with. They knew Exactly WHAT They Were Doing, when they gave me thar "Lifetime Membership" that they now seem to NO LONGER Want To HONOR!

Date of experience: January 5, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Charles:

I received your complaint to the SiteJabber.com page for Spokeo, on January 5,2022 regarding our service, and I am happy to assist in resolving this matter.

I understand your concerns, and I’m happy to clarify. Your Lifetime membership allows access to unlimited name searches, 20 email/username, 20 phone, and 20 address searches per month.

The quota system has a 1-month window based on your sign-up date, so searches performed a month ago would not affect your current month's quota. Please note that all searches count towards your quota, including those that return few to no results.

Lifetime memberships have a search quota limit that is subject to change at any time. Please note that changes to quota limits allow us to add more data and ensure our site runs smoothly and quickly.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

California
1 review
5 helpful votes
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If I could give it no stars I would. I used this site once for 3.95! They said they had 100% info but right after I payed they had NOTHING! It was a complete scam to get the money! But the worst part is they have been charging me 14.95 a month completely unauthorized. I have contacted my bank and we are filing a claim. I am so furious I am getting an attorney so they learn they can not steal people's money like this! They offered to refund only three months and I told them I needed everything back it was stolen unauthorized money from me! They will be hearing from my attorney this whole website is a SCAM! Wish I looked up review prior so for everyone who is reading this DO NOT GIVE THEM YOUR BANK ACCOUNT INFO THEY WILL STEAL YOUR MONEY EVERY MONTH! And spokeo don't bother commenting back with your fake prerehearsed "sorry for your bad expierence" read the reviews spokeo EVERY SINGLE PERSON HAS HAD A BAD EXPEIRENCE... it's not us it's YOU! And I will not stop until every single person knows this website is a complete scam!

Date of experience: November 29, 2013
Spokeo I. Spokeo Rep
over a year old

Dear Shereen,

It is very unfortunate that our terms were unclear to you. The $3.95 is advertised as an average monthly cost of which a total of $14.85 every three months will be deducted. This total must be agreed to before a purchase can be made. Also in the terms it states that if not cancelled, it will continue to bill you as it is a subscription based service and to prevent any service interruption. I would like to point out that we do get complaints from customers as do all business, however, that is a very small percentage of our total customer base. We have showcased many success stories on our website, families have been reunited, mothers have found their daughters and fathers have found their sons. I am truly sorry you feel that our service is stealing money from people. I can assure you that Spokeo is not. If you would like further assistance with your claim, please feel free to contact us directly and we would be happy to resolve this issue.

Sincerely,
Spokeo

New Jersey
3 reviews
17 helpful votes
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Wasteful timeconsuming
October 1, 2017

They try to hook you in by making you wait a long time for the info, but then they don't suppl the info.

Date of experience: October 1, 2017
Spokeo I. Spokeo Rep
over a year old

Dear Monica,

Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850. We're happy to help.

Thank you,
Spokeo

Indiana
1 review
0 helpful votes
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Information gathered here. Is not accurate. Don't waste your money! Information given here is 10yrs old or older. Waste of $ and time.

Date of experience: April 25, 2022
Spokeo I. Spokeo Rep
over a year old

Dear Jest:

I received your complaint to the SiteJabber.com page for Spokeo, on April 25,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Caren

Illinois
2 reviews
0 helpful votes
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Great Customer Service
November 29, 2022

I noticed I was still being charged after I canceled. Customer service immediately refunded my money.

Date of experience: November 29, 2022
Spokeo I. Spokeo Rep
over a year old

Hello there, Judy,

Thanks for the very, kind words and 5-star rating!

We are very glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Texas
1 review
0 helpful votes
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Save your money!
September 6, 2022

Worthless. Paid for one time search. Got virtually nothing. Just an attempt to upsell me me for more of nothing for more money. RIP OFF!

Date of experience: September 6, 2022
Spokeo I. Spokeo Rep
over a year old

Dear David:

I received your complaint to the Sitejabber.com page for Spokeo, on September 6,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical and court records, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Overview

Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.

service
501
value
519
shipping
163
returns
239
quality
452
This company responds to reviews on average within 2 days
+126