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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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Paid $4.95 for a reverse phone lookup, I obviously had the number. The site stated that it had the info that I needed. All I wanted was the name of the person's phone number.
I could have spent. 98 cents, but it would have opted me into a trial period that would automatically come out of my bank account once a month! No thanks! Didn't want to deal with the hassle of "cancelling any time", So I spent the long dollar. What I got was the phone number that I had already provided. The site said it had much more info available than I needed. WTF! SCAM! It was only 5 bucks, but it don't belong to me now! DON'T DO IT!
I did a reverse telephone number search. It returned with a match found. When I made the payment, everything shown was "Unknown". Normally I check out the reviews prior to using a site, this time I didn't follow through. PLEASE... PLEASE.do not use this site.
Dear Arlette B.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
The information available was limited at best. I cancelled the 7 day trial almost immediately then a month later I got some random charge for $14.95 for a service that was apparently connected and offered a 30 day trial. Then when I tried use that service to see what it was and to cancel it I couldn't even log in or retrieve my account information for the service. Had to call the customer support at Spokeo and have them transfer me. Painless enough but kind of hassle. I'd call the whole thing deceptive.
Dear Jennifer,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
The 30 day trial you are referring to is an identity theft protection provider, and offers 30-day free trials through a promotion on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred.
I am glad to hear that you did call us and appreciated our customer service. If everything has still not yet been resolved, please call or email us back. Thanks!
Sincerely,
Spokeo
The only positive thing I can say is that at least you don't outsource your customer service. Don't bother apologizing for not meeting my expectations. Great job deceiving consumers and now I have two useless subscriptions although BZ SHARK was an unexpected subscription.
Dear Dominique,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
I am glad to hear that you did call us and appreciated our customer service. If everything has still not yet been resolved, please call or email us back. Thanks!
Sincerely,
Spokeo
I wanted to do a reverse phone lookup. I got sucked in because once I input the phone number, their web site responded that they had all the relevant information I was looking for: Name, Address, Family members, Date of Birth, etc. Once I paid my money and clicked on the report button, all of those fields showed up with "Unknown" beside them except for the location field for the phone number, which I already knew because you can find that out by simply looking up the area code. Stay away. Should have looked at reviews first. This is an ugly, ugly scam. Just glad I didn't sign up for one of there monthly accounts; at least I hope I didn't. You never know with crooks like this.
Dear Trofimovich T.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
They are cheating. I got more information on my own before they robed me, I mean subscribe to their site. If I could give them a -star I would. Too bad that I didn't read the reviews before. If you research yourself you will get more information.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
Terrible site that failed in every search I did. They only refunded a small amount of what I paid because I did 3 searches which were all a dead end with no results. I wish I'd read the reviews before I signed up. Do not bother with this site, it's completely useless.
Sheila
Colorado Springs
Dear Sheila,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
If I could give this site NO stars, I WOULD!
I,(like a few others on here), didn't look around for reviews about Spokeo, before giving my card number. I just tonight, looked at my bank statement and I was charged $14.95 by BZShark that I have NEVER heard of or signed up for, on my bank statement. I did some research about BZShark and it lead me right back to spokeo. I had an account with spokeo MONTHS ago and closed it out, but apparently, now I am being charged again by BZShark. It's now too late to call, but I WILL be on the phone with spokeo bright early in the morning demanding answers about this. Do NOT sign up or give ANY money to this scam company. If you already did, check your bank statements!
Dear Stop B,
I apologize for the frustration this must have caused and would like to clarify what happened for you.
Bizshark is a Search Engine to find business contacts that allows anyone to search for a name or business through our database. Some results may include: address and phone numbers, business and financial news and reports.
They run promotions and ads and it was on our website that you had accepted their service.
It states very clearly in their promotion that if the free trial is not canceled before 30 days, you will be charged $14.95 each month thereafter. In fact, a disclaimer is provided, which needs to be agreed upon by actually clicking on the check box. Should you wish to decline this offer, they provide a chance to opt of the offer very easily.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
They will try and take your money! They offer no help except already what you know! They are evil and could care less about anyone else The just stole from me, but if I don't get it back, they are going to find out who they are messing with! It is a sick site. They live off of cheating and lying to others who they try to catch in a trap with theirbull$#*!! My credit card co will know about this!
Dear Mary,
I am very sorry that to hear you feel this way about our services. We most certainly care about all our customers and would like to help resolve any issue that has come up.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
Absolute corrupt garbage. I have sent emails and called for the a refund on the number they searched told me they had found the user but revealed absolutely no information on the client.
I have called Visa and am working to get a refund - please call Visa and not Spokeo - get this Visa privileges revoked - hit them in their wallet where they hit you!
Dear B C,
I apologize if you had trouble cancelling your Spokeo account. Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
This service takes your money without clearly stating what you are getting into. Of course they apologize when you call, but they are definitely not sorry and do not provide good service. Dont' be scammed by these predators!
Dear J N,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
This company provides poor service. Look up 5 numbers. You want find what you want on 3 of them. They tell you one price. They charge you another price. Their free trail period is not free. When you communicate with them, they say they're sorry. Like the other reviewer, I'm sorry I used their service. Do not give them your credit card number. Bad deal. AVOID!
Dear M B,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
In regards to free searches, on our website, basic results are available for free. However, for more comprehensive, in-depth information, you are presented with the option of signing up for our Premium Content. I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I can't believe that I paid these scamers for a 1 year subscription. Wish that I had found this website first and looked at the reviews. They claim "guaranteed results" well guess what... 9 out of 10 phone number searches came back as UNKNOWN. Guess that is my "guaranteed result". We don't know who it is. I canceled after 10 minutes of that crap. False advertising!
Dear Paul S.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
This company is complete crap. I signed up for their 7 day free trial and cancelled THE SAME DAY I SIGNED UP and they STILL charged my account. Not sure but I'm pretty sure that's illegal. They'll be getting a call from me very shortly.
Dear Kelly R.,
I apologize if you had trouble cancelling your Spokeo account. Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
This "spokeo" site has a one line motto they use all the time.
"I'm sorry to hear that our service did not meet your expectations."
Or
"I'm sorry to know..."
"I'm sorry you didn't..."
"I'm sorry we couldn't..."
I'm sorry I used them.
Dear Bob,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption. We sincerely apologize for any misunderstanding, or any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
Terrible, Terrible! Fortunately I didn't pay any money. I checked my 13 year old son's phone number in the Spokeo system to see what came up. It provided the partial info for someone in Livermore. Ok-the phone number is only a month old so maybe it's showing the old owner's info. So I put in my number, which I have had for 10 YEARS and it came up at a Livermore (different address) location. If I had paid for this info I would be furious.
Dear Maura,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
We signed up, but the site didn't have a phone number for our inquiry, even though before sign up the site's response to a search said, "look up phone number," for the person we searched, leading us to believe a number was found. When the money was paid, the site then said, "No phone number available." That's deceptive! We were trying to tell a son that his father had just died, but couldn't until we finally just googled the man and found a phone number right away. Way to go. Subscription cancelled!
Dear Terry,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
Dear Spokeo.com Rep, ever get the feeling that you are working for a not-so-reputable business?
Dear Tom,
We are sorry you feel this way. We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. We sincerely apologize for any misunderstanding, or any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
This site is terrible. I signed up for the 3 month subscription, and only after I performed a few searches was I informed of the "monthly quota." I was attempting to search for people for my high school reunion, so I needed more than the few searches allotted, and nowhere are you told before signing up that there is a limit.
When I spoke to customer service, they sent me through the generic support cycle, and kept indirectly blaming me for not understanding the services correctly (much like their comments on other posts here). "I'm sorry you don't understand the terms" is not an appropriate response to a customer complaint. It's patronizing and offensive.
If you were a reputable company, you would clearly place your terms upfront, to allow people to choose whether your service is right for them or not. Get it together, Spokeo.
Dear Stephany S.,
I'm sorry to hear that you were not aware of our search quota limit and hope to assist you in whatever way possible. All of our Premium Content is under a search quota limit. This implementation will not only ensure that your email searches continue to remain smooth and quick, but also will allow us to add more supported networks into our database in the future. This term is made very clear on our payment page, as it is included in the disclaimer which has to be agreed to before the purchase is processed. To ensure that our payers are aware of this, we even provide the link for the Plan Specification as part of the disclaimer.
I wish to point out, however, that your account's search quotas reset automatically every month, providing you full, comprehensive access again thereafter (unused searches will not roll over). Also, please note that all searches count towards your quota, even those that provide little or no results. For this reason, I recommend that you keep track of your searches regularly and consider upgrading your account if you require a higher search plan. You can view your search quotas by clicking “Account” and selecting “Usage” from the drop down menu.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
This is A SCAM! Stay out of it. You can't easily shake them off. Once the trial ends they continue to charge you premuim fees.
IT IS A SCAM!
Dear Jeff S.,
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. When selecting our Single Search plan that provides you with free Premium access for 7 days, if your trial is not canceled within 7 days, a 1-month recurring subscription fee will be charged.
Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dwane B.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo