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The information available was limited at best. I cancelled the 7 day trial almost immediately then a month later I got some random charge for $14.95 for a service that was apparently connected and offered a 30 day trial. Then when I tried use that service to see what it was and to cancel it I couldn't even log in or retrieve my account information for the service. Had to call the customer support at Spokeo and have them transfer me. Painless enough but kind of hassle. I'd call the whole thing deceptive.
Jennifer L.'s review of Spokeo earned a Very Helpful vote
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Dear Jennifer,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
The 30 day trial you are referring to is an identity theft protection provider, and offers 30-day free trials through a promotion on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred.
I am glad to hear that you did call us and appreciated our customer service. If everything has still not yet been resolved, please call or email us back. Thanks!
Sincerely,
Spokeo