HUGE SCAM! They take your money every month even if you have already stopped the subscription. Super mad. Also, No useful information AT ALL!
DOESNOT SHOW NOTHING IN THE REPORT! I WAS RYING T CHECK UO BUT NOTHING SHOW UP YET. I PAY SUBCRIPTION. FOR ME THESE PROGRAM IS NOT GOOD ENOUGH INFORMATION.
Hello there Fanny,
I received your complaint to the Sitejabber.com page for Spokeo, on March 17,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Call *******264 to get this service cancelled. Looked up 1 number paid 95 cents did not get the information promised. Then I got billed $19.95 on my credit card statement, called and they said I signed up for a free 7 day trial and did not cancel it. I did not sign up for a free trial, what you don't know is if you pay to look up a number, you get signed up for a 7 day free trial that turns into a 19.95 charge on the 8th day on your credit card bill. When you get your credit card bill that is a month later. I called as soon as I saw it on my bill and Taylor said she couldn't refund my $19.95 but she could cancel the subscription to prevent further billing. Well I didn't argue because I didn't read the fine print. Well then I got my next months credit card statement and another $19.95 was billed, I called and was told that had already gone thur the day before I talked with Taylor, I told Dillon if it did Taylor did not see it because we only talked about the 1 $19.95 charge and I told her I did not want another charge to show up on my next months bill and she said it wouldn't and she gave me a confirmation number that my subscription had been cancelled. Easy, right... wrong he couldn't give me back my $19.95 charge due to the fact it had already went thru the day before I talked with Taylor. I told him they would refund the $19.95 and he said he could only do $14.and change and I told him I would have American Express fight the charge and I would put a negative review about the company, he then still tried to get me to agree on $14. I said no and then after putting me on hold for a second he came back and said he would give me the $19.95 back on my next months bill. We will see if that happens! I will not use this service again. TO FOLLOW UP... I did receive my refund on the next credit card bill for $19.95, the number I called was 1-800-699--4264 to get this resolved.
Dear Cynthia,
We are happy to hear you were able to get this situation resolved. Please feel free to contact us at CustomerCare@spokeo.com, or via phone at 1-888-906-0850 should you have any further questions or concerns regarding this matter.
Sincerely,
Spokeo Customer Care
Usa based so no good for great britain but they still took £32 out my bank for absolutely nothing, theres no information available through them! Rip off
Dear Joanne:
I received your complaint to the SiteJabber.com page for Spokeo, on March 5,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I found the Marine, thanks to Spokeo, and he was certainly glad to hear from us after all the
Years (40).
Sincerely
S/F A Retired Marine
If you know the state where person lives the app. Is wonderful, I would like the people at SPOKEO to locate the state where the entity resides.
Dear James,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs.
In regards to an individual's location in US State, please note that when making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Don't bother waste of time. Does not allow cancellation online, forces you to call, and then card is STILLED charged.
Dear Jay,
We are sorry you feel this way and wish to assist in resolving this issue. Cancelling your account online can be done under the account settings on our website. If you call a member of our Customer Care team we are more than happy to comply with our customer's wishes to terminate their subscriptions with us at any time they wish. If you have any further questions, please feel free to contact customer care by calling 888-906-0850. We'd be happy to help.
Thank you,
Spokeo
Paid fee to find out they had no information on the number, other than the phone carrier.
Dear C W.
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to call Customer Care at 888-906-0850 should you have any further questions or concerns.
Sincerely,
Spokeo
It says they have a name and address. After you pay, it comes up unknown. Rip off.
Dear Sallee J.,
We're sorry you feel this way and hope to clarify. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
My Debit card was charged on 3 different occasions, totaling $40.85.
The company is called Spokeo. They're a web based company designed to conduct reverse lookup searches on people. They're website is www.spokeo.com
Transaction as it appears on my Wells Fargo bank statement: RECURRING PAYMENT AUTHORIZED ON 04/22 SPK*SPOKEO SEARCH *******264 CA S**************
If you look on your bank statement, there will be random numbers that appear with the general transaction information. These random numbers aren't so random., they're actually the phone numbers connecting to Spokeo. The numbers start as 1800 (1-800) or just 800. They appear on my statement as *******264, which is phone # *******264.
I called the 800 number and connected to a recording. Press "0" immediately after the recording begins and you will quickly be connect to a live Spokeo representative that will help you with cancelling the account.
The Spokeo representative you speak with will ask you a couple questions that will direct him/her to your account information. They will see detailed information regarding the activity or inactivity on the account in question.
You MUST inform them this is an unauthorized charge and you want the money refunded in full or you will begin with disputing the charges with your bank. Spokeo will refund the money and send you a confirmation number immediately.
If you claim these charges are unauthorized by you, the cardholder, the Spokeo representative has no other option but to refund your money. The last problem an online company wants to deal with is your banks legal department contacting them and throwing around words like "fraud" and "Better Business Bureau complaint".
Dear Spokeo Customer,
Thank you for taking time to provide us with this feedback! We want your experience with Spokeo to be a positive one. Please feel free to contact a member of our Customer Care team if you have any further questions or concerns! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo
Idk how I feel about this survey or anything so yeah I can't tell you really all I know is I don't have my gift card
Hi there, Garth!
I'm so sorry to hear this. If you could explain more about that issue and matter on hand, I'll be more than happy to look into it for you.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
BUT THEY DIDN'T. PICTURE SAYS 1000 WORDS, THE FOUND THE PERSON I WAS LOOKING FOR BY THE FIRST 6 DIGITS.
Hello Karen:
I received your complaint to the Sitejabber.com page for Spokeo, on June 8,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Nothing that I did not already knew I guess I just met The person but I actually have known her for a while
Dear William:
Thank you for the kind words and the 2-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Their site sucked me in and I subscribed -- but they provided me no info on the single number I wanted searched. WORTHLESS.
Hi Eric,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 7,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Totally scam dont give card info to them 1 star is too much for them
Dear Diva D.
We understand your concern and wish to help resolve the issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
Spokeo
Complete waste of time and more importantly Money! It told me Absolutely Nothing! Total Rip Off!
Dear Jennifer:
I received your complaint to the Sitejabber.com page for Spokeo, on September 26,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site is terrible and a SCAM they pop things up for you to pay for and then you get a very limited basic report that doesn't even give you complete information. For example it will give you the report that there is a court record, the charge, and a case number Just BASIC information, it doesn't even give docket information so I paid $20 to see something I have already looked up on my own and the free public access gave more information making me think I am getting more info from them. SCAMMING me into thinking I am getting more information from their site. I looked up a person that had over 80 court cases BUT they could not come up with NOT one picture or mugshot that they claim they could give you. These sites CAN only compile what people already can get a FREE access too through public records and do NOT give access to everything that is promised by their site. Lawyers need to get after these sites for Class actions. SHOULD NOT have a star system for this site, it is just horrible what they do to people who don't know how to search information and are paying for FREE information through this site while baiting people like me who know how to find FREE public record but looking for more in depth promised information and just getting pop ups and ran around and never getting the extra deeper information.
The photo below is 95% or the paid report I cut the top out to remove the persons Name. This is all you get for your money. FREE PUBLIC basic information, doesn't even include the actual court record (Docket information) just skims and gives basic info. I don't think these sites have the technology to get the information only the technology to scan the internet and compile already free information so they are scamming you into thinking you will have access to deep information like mug shots and things that did not make it to court but all you will get is click bait that you will paid for.
Dear Teresa:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Googled free reverse phone lookup and this company comes up. They are not free!
Hi Sharon,
We understand your concern, and would like to assist in resolving this matter. Basic results are available for free through the Spokeo people search. However, for more comprehensive, in-depth information, users are presented the option to sign up for one of our premium subscriptions. We’re sorry for any misunderstanding.
Thank you,
Spokeo Customer Care
SERVICE WAS FAST, EASY TO USE, FREE TRIAL FOR 7 DAYS WAS EXCELLENT... CORRESPONDENCE WAS FAST, UPFRONT & HELPFUL... I GIVE IT A "10".
Dear William:
Thank you for the kind words and the 5-star rating. We are glad to hear that our service was helpful, fast, and our site easy to navigate! Thank you for giving us a try!
-Spokeo Customer Care
You showed an entirely different different post that would be shown than I wrote! WHAT'S WRONG WITH YOU?
Dear Kent:
I received your complaint to the SiteJabber.com page for Spokeo, on April 28,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julie D.
I'm sorry to hear that our service did not meet your expectations. The charges you see after the Spokeo cancellation, seem to be for a service offered by Identity Protection. Identity Protection is an identity theft protection provider and offers 30-day free trials. You may have activated their services through their promotion on our website.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo