I've always had positive experiences with Spokeo. Not sure why so many here seem dissatisfied. It is possibly because people (including myself) generally tend to think about reviews when they've had a bad experience and if there are no complaints we tend to not think about writing a review.
I have had probably 60% to 70% success with them and that number is considerably much higher when I opt in for the extra searches which cost a bit more but it is worth it to me if the need for that information is greater.
All in all I've had better success with Spokeo then with the other search engines many of which are deceptive.
Spokeo is upfront and I appreciate that. The customer service is also very good.
I often have to look up customers for my business. Spokeo gives me their full name, address & phone number, as well as a whole bunch of other information. It is the most accurate site of this type that I've ever used.
Dear Dawn,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I appreciate having several helpful details all in one place. I am often looking up addresses before mailing things to customers/friends. But also, for my work, when we are trying to contact people who have put the wrong address on their mail or other mistake.
Hi there, Kelly:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Good site for someone who needs to track people or their background on a regular basis. Pritha, from customer service was very pleasant and knowledgeable. Too expensive to pay when only used a few times a year. There should be weekly plans
Dear Diana,
Thank you for the kind words and the 3-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My very first search turned up a ridiculous amount of information within seconds, homes from the 80's, phone numbers, friends, relatives. I only have the free trial and Spokeo gave me more info than my PAID membership on phonecheckpro. I'm going to run my own name next and check the accuracy.
Dear Christopher,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The best news - I got all my money back. Thank you, Spokeo.
Previous review was: joined, run searches on well-known to me people - to check if data are correct. Got bogus results for 9 out of 10 people. Cancelled.
Dear Steven,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
We would be more than happy to assist you through the refund process, you can simply contact us through our contact page. I have also privately messaged you with further details.
Sincerely,
Spokeo
Got the result I wanted quickly & efficiently. (only one search needed)
**** BUT then my credit card was hit with a monthly subscription that I never asked for or wanted.
Had to contact customer service to get it reversed. (which they did with no problem)
Seems to be the usual practice to sign everybody up as soon as your 1st search is done.
I thought Wells Fargo was sued for $$$ Millions for that kind of business practice.
Dear Nomolos:
I received your complaint to the SiteJabber.com page for Spokeo, on August 8,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo was extremely helpful in checking out home health care help for my wife. Information received gave us piece of mind, after a previous bad experience with a worker. Their customer service representative was extremely helpful and very courteous when I requested that my account be closed. As a retired Private Investigator, I can state that I believe Spokeo is the best information source available to unlicensed individuals and businesses.
Dear Ron,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo customer service resolved my issue on my first contact. I requested cancellation due to non use and received a partial credit, which was documented immediately via email. Thanks for the professional and prompt service.
Dear Susan,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I wasn't extremely impressed but I was able to find one person's number that helped me out by letting the cat out the bag on my husband. On another positive note it's not expensive like some other sites for the same information. I've purchased several.
Dear Sara:
I received your complaint to the Sitejabber.com page for Spokeo, on September 19,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I need to find my daughter cause I gave birth to her and never meant to lose all contact info. I scared her in some way but I don't know how really. Shes recently married and probably thinking of her own family so for me it's now or never. I need to convince her to accept my financial help as well as anything I can do to make up for the past if not being able to see each other hardly ever... thank you for your understanding, trust is a big issue with me so far
Dear Michelle:
I received your comment to the Sitejabber.com page for Spokeo, on June 24,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
These search sites get low ratings because people using them are usually upset and often trying to get info on scammers. I have used most of them and they can be pushy, misleading and have worthless info. I can tell when I search for myself how accurate they are and they are often way off, specifically on people associated with me. Spokeo is more user-friendly, gives you a one-report low price so you're not stuck in an endless renewal. How many of us need months of access to billion-people data bases? I have done reverse number searches where the site "fakes" going through all these data bases with the graphics very impressive and then you get the report and it's empty. Spokeo keeps the BS to a minimum and delivers a fairly thorough (if sometimes outdated) report to get me started.
Dear Donn,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Hello. First time user here and I know I'll be using it again! Quick, easy and secure. Also harmless on the wallet. Go ahead and try it. I believe you'll be more than satisfied like me. Thanks for taking a moment to read this!
Hello Amber,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Do not give spokeo your information! I tried to pay for the 1 dollar fee but it gave me a message that said the transaction was not able to go through. I shrugged it off thinking it was nothing, but I check my bank account the next day and I was missing 350 DOLLARS. I called my bank and they helped me get my money back, but that still means that someone out there has 350 dollars now. Be careful out there!
Hello there!
I'm sorry, but I wasn't able to fully understand your inquiry.
Spokeo is a People Search Engine that can be used to conduct name, reverse email/username, reverse phone, or address searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. If you believe you've contacted the correct company, please provide more detail of the issue, and I'd be happy to assist you.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The service is worthless. No information was provided from the reverse phone number lookup. Then, after reading how these clowns at spokeo rip people off with continued automatic charges, I just had my CC cancelled and another one issued.
Dear Tom,
We're sorry you feel this way and would like to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused.
Thank you,
Spokeo
1.00 search ends up draining your bank account in the future - sick PR stunt - shut it down! Super scam in action here. Probably run from some shady spot in some foreign country. Customer service is good though :) Happy to cancel the subscription if you catch on in time... - you'll be out 25.00 either way - 1.00 promise or not. (Scam is this - pay 1.00 and you authorize them to sign you up without your consent - but you give consent with the 1.00 promise - InSaNiTy at it's best) The data they gather is like trash - it's useless and several years behind the times. Grew up with law enforcement/investigations - this is horrible unless you like fake news. If someone is an internet whore, you might get a tiny bit of useful information. Otherwise it's like subscribing to "National Enquirer" LOL
Dear Erg:
I received your complaint to the SiteJabber.com page for Spokeo, on April 24,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I looked up people I know to see how accurate this is. I'd give it 0/10.
Addresses were ALL outdated to when they were living with their parents at least 4-10 years ago.
Email was often 10+ years old and belonging to another household member.
Financial information, when actually available, was for the household, a guess, for the wrong person, or just wrong. It doesn't offer ANY court or criminal records, no jobs, no social media that's actually correct.
What DOES it tell you? Their full name, family members, old addresses, and phone number. Sometimes e-mail, but rarely accurate.
You know, everything that you can find for free online.
My ex hasn't lived with his dad in 6+ years, but Spokeo thinks that he does. No mention of living with his mom for 2 years.
This service is worth less than 1 star.
Dear Mars:
I received your complaint to the Sitejabber.com page for Spokeo, on October 15,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was required by Spokeo to provide credit card info to verify my washer. They assured me out would never be charged, nor stored by them. I've now been charged at least two time for 25. I'm furious.
Do NOT trust this site. They will fraudulently charge you. Better to go to their competitors.
Dear Joshua:
I received your complaint to the Sitejabber.com page for Spokeo, on November 2,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo leads you to believe there is more information available (name, location, etc) on a phone number you're investigating. So you pay the small. 95 fee. I imagine this company is making quite a bit of money charging lots of people $. 95 for nothing. Don't fall for it!
(It would get ZERO star rating if it was an option)
Dear Kim:
I received your complaint to the Sitejabber.com page for Spokeo, on August 26,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Great one time offer! Paid. 95 and didn't get $#*! besides the carrier and city, which I already knew. This caller is a possible threat and I want to know his identity in case he attacks me and my family tonight.
Dear Bradley:
I received your complaint to the SiteJabber.com page for Spokeo, on January 13,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Theresa,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care