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Mars R.

1
Level 1 Contributor

Contributor Level

Total Points
289

3 Reviews by Mars

  • Spokeo

10/15/23
Verified purchase

I looked up people I know to see how accurate this is. I'd give it 0/10.
Addresses were ALL outdated to when they were living with their parents at least 4-10 years ago.
Email was often 10+ years old and belonging to another household member.
Financial information, when actually available, was for the household, a guess, for the wrong person, or just wrong. It doesn't offer ANY court or criminal records, no jobs, no social media that's actually correct.
What DOES it tell you? Their full name, family members, old addresses, and phone number. Sometimes e-mail, but rarely accurate.
You know, everything that you can find for free online.
My ex hasn't lived with his dad in 6+ years, but Spokeo thinks that he does. No mention of living with his mom for 2 years.
This service is worth less than 1 star.

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Spokeo I. – Spokeo Rep

Dear Mars:

I received your complaint to the Sitejabber.com page for Spokeo, on October 15,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

  • Yankee Candle

6/4/21

Two years ago, I called customer support, who lied to me about my points and promised I'd hear back.
I never heard back.
I stopped shopping there, and all of the stores in the area shut down besides one.
Yesterday, I had a coupon, and certain candles were on clearance online. The large ones were $17.70. I was planning on spending $108-$120. I went to check out, and the four large ones changed to $20. A small one changed from $8.50 to $10.
I went back to the product page. Still $17.70. I tried 4 or 5 times. Last try was 4 am. (Insomnia)
The next morning, I contacted customer service via the web chat. "Krzysztof" asked for screenshots. First, they tried to tell me that it was a glitch and the price was $20. Then they changed their story and admitted that the price was yesterday's clearance price, and they RAISED the prices for their big Semiannual sale. So they lied. I told them again that I tried to buy while it was still on sale (oddly enough it was only on sale before their big sale), and the website had an error.
They insisted that the new price was a great price, and they couldn't help me.
As long as Yankee keeps treating their customers like trash, and outsourcing customer support, they'll keep losing customers and closing stores. Say what you will about Bath & Body, they would have resolved this issue with a $10 credit. Yankee lost $100+, and they also lost a customer that was willing to give them a second chance. I'll be spreading the word about this experience

Tip for consumers:
Don’t. Buy from elsewhere. They’re horrible to their customers.

Products used:
Never again

Service
Value
Shipping
Returns
Quality
  • Depop

2/7/20

Let me tell you why you should NEVER use Depop.
If you've ever gotten a defective item on EBay, Mercari, Poshmark, you know that all you have to do is open a case and send a photo. Days later they send you a return label. Easy.
Not Depop! Their app will claim to protect you, but when you get a defective dress in the wrong size, and you go to report it, it tells you that they don't get involved, and you need to contact PayPal. What? Incredibly lazy and irresponsible. They're saying that they offer a marketplace and that's it. You buy, you get a bad item, not their concern.
If that alone isn't enough to make you download Mercari, Poshmark, Thred Up, Vinted, or Curtsy and delete Depop, check out all of the counterfeit items that they never take down. Don't risk it. Delete Depop. They don't care about their customers.

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George B. – Depop Rep

Hey. Our customers and their safety really are priority number one, and we want to ensure every member of our Community is happy and protected. If you paid using PayPal, they'll be the ones with access to the funds, and so will be responsible for the final decision on a refund. That said, we'll be there to step in if things don't go to plan. We're also more than happy to help guide you through each step of the process, regardless of whether the refund is taking place through PayPal or not. Just drop us another line if you'd like to run through the situation again, we're always happy to take a second look.

Team Depop

Mars Has Earned 9 Votes

Mars R.'s review of Depop earned 2 Very Helpful votes

Mars R.'s review of Yankee Candle earned 3 Very Helpful votes

Mars R.'s review of Spokeo earned 4 Very Helpful votes

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