I paid for onetime service for $0.95 With all my credit card information they started to charges me monthly for $19.95 since August, 2019. This is criminal same as stealing money. Because they never sent me a bill not even an email.
Stay as far away from this company as you can. A simple $. 95 phone number search turned into a recurring $19.95 monthly charge that I failed to catch for a long time on my business credit card. No invoices. No notice of the recurring charge. Nothing.
They are stealing money from people and they obviously know it. When I called to complain they refunded me about 1/3 of the charges without even a discussion. When I asked for a full refund their "supervisor" Monique (ID #1242) read from a script and was ready to hang up on me before I protested. Ridiculous company.
They will be defendants in a class action suit before long.
Dear Anthony:
I received your complaint to the SiteJabber website on April 22,2019 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. To further assist you with this matter, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
-Spokeo Customer Care
We've just tried to place an internet order and had our card refunded because the seller used Spokeo to check out the email address and Spokeo came up with someone who isn't me! So much for accurate checking - don't trust them peeps.
Spokeo organizes publicly available information from phone books, social networks, marketing surveys, real estate listings, and other public sources. This third-party data is then indexed through methods similar to those used by Google or Bing to create a listing. For additional information please read our full privacy policy: http://www.spokeo.com/privacy/terms. Pokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. You can contact customer care at CustomerCare@spokeo.com and provide your listing so they can opt it out for you. Thank you
Why in the hell would Spokeo advertise on Google (Switzerland), allow me to pay for two different searches, and then tell me that they do not search internationally!? What the F?! That makes absolutely no sense!
Dear Kristi,
We're sorry for any misunderstanding and wish to explain. We run promotions, and ads on many different websites. While our website, Spokeo.com is accessible in many places outside of the U.S., Our database only includes records on people located within the Continental United states. We're sorry for any inconvenience this has caused.
Spokeo
I did a reverse phone lookup and it guarantees thr owners name which it did not provide. This company clearly scams people do they can collect a dollar from millions of innocent people to line their pockets. You guys are horrible scammers!
Dear Michelle:
I received your complaint to the Sitejabber.com page for Spokeo, on August 25,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
My experience with Spokeo has been above average. I use mostly reverse searches, and for that purpose it is very helpful. With so much data, there can be errors, but it is a great place to get started and find what I need. I has also assisted me in locating past classmates, co-workers, neighbors and friends. Today I used it as I got a birthday message from my insurance guy sending regards to my wife and kids by name, and as I was responding, I could not remember his wife's name. A quick Spokeo search and found her name. People appreciate when you remember their families names.
Dear Alex,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was quite interested in Spokeo's service, but had heard from several people that their information was spotty at best. About a week ago, I was almost ready to register, but noticed you get a limited number of searches a month. That number was never clarified on Spokeo's site. I sent an email through their site to Customer Service. Hearing nothing by the next day, I called their 800 number... twice. Both times, I was on hold in excess of 20 minutes each time. I'm STILL waiting for a return email about my inquiry. If the service is this bad before they get your money, I can only imagine what it would be like after.
Dear Pat,
We're sorry to hear you feel this way. We invite you to give us a call regarding any issues, or concerns you might have at 888-906-0850.
Thank you,
Spokeo
These people are as crooked as a three dollar bill. My subscription lasted 20 minutes while I discovered all the hidden add on charges for their free 7 day trial and even demanded more money for the original info I paid for and never got. Cancelled with confirmation but have a bad feeling my credit card hasn't seen the last of them.
Dear Robert,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.
Sincerely,
Spokeo Customer Care
Ran a check on a phone number. All these little check marks lit up and said there was all this info that they had. Paid for the little one time "Deal" offered under the misled premise that Spokeo had led me to believe they had information when they actually had absolutely nothing other than the fact it was a cell number which I knew, what area it came from which I knew, and the fact that it's wireless carrier was "changeable" which is a given with cell phones. Aside from that they gave me nothing after to all intents and purposes outright lying to me for a little piece of change... I mean at least make it worth while and get me for more than a dollar... Was like a slap in the teeth on top of it all. Ratchet... Simply ratchet.
Dear Donald:
I received your complaint to the SiteJabber.com page for Spokeo, on April 17,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. If you have any further information you would like Spokeo to look into, our Customer Care team would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please respond within 5 business days and include the information you would like Spokeo to search.
You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you wish to have Spokeo search something for you, or have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I used this site for one search and paid the one-time fee of. 95 about 2 months ago. Since then, I've found over $40 in charges from this website. They are unbelievable. I really can't believe a site like this hasn't been shut down for fraud.
Dear Kassandra,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo Customer Care
Monica rocked! And I'm finding people. Some of them don't even have phones or any online presence, so in some cases I ended up talking to family, friends and former neighbors, etc. most of whom were included in my first or second tier depth spokeo searches.
Dear Valued Customer,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Team was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have been getting calls and texts from some weird girl wanting to exchange sexual acts for money. I searched spokeo to get the person's name so I can report her to the police. ALL I got for my $5 is the name of the phone provider and the general area of the caller (photo below). How is that helpful? Out 5 bucks for nothing. Do better!
Dear Sid:
I received your complaint to the SiteJabber.com page for Spokeo, on December 28,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid $0.95 for a single search only to discover a few weeks later that an amount of $24.95 has additionally been taken via my Paypal account. There is no clear or obvious mention of having to join a subscription service on their main page whereby this lack of transparency contravenes the UK and EU Consumer subscription laws. I have asked Paypal to reverse the payment and have notified my bank who have advised will back me up on this. I have also emailed Spokeo our laws regarding subscriptions and my demand for full return of unauthorised transfer of funds.
Dear Victoria:
I received your complaint to the Sitejabber.com page for Spokeo, on October 13,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo wrote a response to my complaint on here They are claiming they send receipts for payments. I never got any receipts by any email or any source. They give telephone numbers expecting me to call them. Not likely. These people get your info and bill you repeatedly because of fake accounts. I am intend to file complaints with every government agency I can, until somebody makes them get a signature for their phony accounts they use to do repeat billing on people. Yes, I got my money back and it is still under investigation. Save your comments for that! Eat that Spokeo..
Dear Jan,
We understand your concern and wish to assist in resolving this matter. Spokeo is a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption. In order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns. We are available 24/7 and more than happy to address any questions or concerns you might have. Customers may contact us directly from our contact page, by calling 888-906-0850, or emailing CustomerCare@spokeo.com.
Sincerely,
Spokeo Customer Care
I hated giving 1 star. Should be negative 12 stars. Awful trickery luring you into paying.95 for an address but in the small print is a monthly subscription. After purchasing the one address for.95 it asked if I wanted a monthly subscription and I clicked no. After 7 days was charged 29.95. What a rip off. DO NOT USE SPOKEO
Dear Sandra:
I received your complaint to the Sitejabber.com page for Spokeo, on November 20,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
My business card was charged $24. For Spokeo. I didn't know what it was so I looked it up I never used the service. Today a very obnoxious man kept calling about spokeo he called several times finally a manager took his call we ended up paying. 95 to get rid of him. This is a scam do not do business with these people. I will need to have a new CC issued.
Dear Lisa:
I received your complaint to the SiteJabber.com page for Spokeo, on November 11,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Didn't even know I had a subscription until it showed up on my cc bill. So I did a few searches. Knew they were off, so I did a search on myself. Almost all of the information was wrong, and most of it wasn't connected to me in any way. Really hard to figure, since I have an uncommon name. Spokeo is a waste of money. Rated 1 star only because 0 isn't an option.
Dear Edward:
I received your complaint to the SiteJabber.com page for Spokeo, on March 30,2021 regarding our service and a charge made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
We had a death in the family and needed a number for a $1.95 I have it. I would give a review score of a five and am not because the delivery of my information required logging on which didn't work therefore I had to call. I got a very helpful spokeo rep. On the phone who delivered my info she was so nice. I will use spokeo again it is worth a buck ninety five for sure. Make sure if you only want one search you don't click on the free monthly trial and then you won't be dealing with credit card issues.
I used this product for one search and inadvertently signed up for a subscription where I've been getting charged for over 2 years. Unfortunately it was a bank account with many transactions So I didn't miss the $13.95. Their searches are generic and no better than anything I can get for free online.
Dear Jeff,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
I put a particular number into their system. They ran the number and said that they had a full report to share with me, so I paid the $2 for it. Turns out they had no information on the number at all. I'm not going to cry over $2, but after reading other people's reviews I will definitely be monitoring my Credit Card. I don't think this site is honest or useful.
Dear Lola,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wei:
I received your comment to the SiteJabber page for Spokeo on December 10,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care