Who needs to look up 100 people per month unless you have mental problems. I wanted to look up one address and was in turn secretly charged without authorization or notification twice more for $30 per
Month. Even though the last charge was yesterday they refused to refund me more than $11. Just a gross company! Don't even try them.
I was curious to see the validity of Spokeo, so I ran a report on myself. The report was replete with wrong information. Each report costs $19.95 which is a complete waste of money.
Hi there, Kim:
I'm so sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on July 26,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I purchased Spokeo using 7 day free trial.
Searched 1 time. Results were inaccurate.
To cancel the free trial, you must click on this click on that which redirects to another page.
Nevertheless forgetting about the free trial. On day 8 card was charged $24.98. Sent a email they gave back $9.98. I called customer service she gave non refundable speech then I gave a I had a dream speech. She said she could give back an additional 5 dollars. So in all they cave back $14.98 and kept 10. I mean the results were completely off. But you kept $10. No all monies should have been returned. Service no longer used other than the initial search. IT'S A SCAM!
Dear Cuelita:
I received your complaint to the SiteJabber.com page for Spokeo, on April 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, I will reach out to you directly by sending you a private message through the SiteJabber.com system.
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site is a rip off that just wants to nickel and dime for actual info. It is nothing that you can't research online with a lil know how for free, these are scam artists, mop squeezing Folks right here.
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on January 6,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I threw away about $35 trying to access an ex-girlfriends social media to see if she may have been chatting with someone other than me
Or cheating on me. What i got for about $35 was nothing more than a past and present address, i already looked that up for free on the internet. Total rip-off. What a scam, i wish i had been smart enough to recognize the difference between a B. S. ad/rip-off,
And a legitimate information service. Oh well, you learn from your mistakes.
Dear Matthew,
We're sorry you feel this way. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
I agree with the others, this site is a total scam! Do not use! I will be fighting the charges through my credit card company. They do not deliver what is promised, second day I went to get saved searches all the information I needed and had the 1st day was fee access only, they want more of my money than the initial 14.94 for 3 months to unlock everything, including address now. I'm usually not a sucker but this time they got me.
Dear John,
We're sorry to hear you feel this way. It is never in our intentions to mislead our customers in any way. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. If you have any further questions or concerns regarding this issue, please contact a member of our Customer Care team by calling 888-906-0850. Thank you!
I searched an email address. Looked promising since the spokeo site came back and asked for $0.97
Not a huge cost, so OK. Paid my fee and then found out there were no results. Seems like a scam. Tell people there are no results before you bilk them for a buck. $1 is not that big of a deal, but if you defraud 1 million people for a buck, it becomes real money. Change your damn policy to reveal at least the count of the results before asking for money. SMH
Dear Requester,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 26,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
There are many sites that one can join in to do background searches. This site not only proved to provide excellent background information, but the reason I'm writing this review was a young lady named Brianna in customer service, it went out of her way to clear up some charges give me some credits. Outstanding customer service by far has surpassed any type of customer service I've experienced from the website, and that is why I'm here writing this review … trepidation, I recommend this to family members and anybody you asked about the website for background review
Dear David:
Thank you so much for the kind words and the 5-star rating.
We're happy to hear that Spokeo worked out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
Facebook and social network users beware: Spokeo seems to have taken advantage of Facebook's lax privacy default settings by scraping personal information and displaying it publicly. This includes your location, education, credit estimate, wealth estimate, age, ethnicity and so on. You can have your information removed by going here: http://www.spokeo.com/privacy (seems to be a big ad for Reputation Defender...)
Dear Jeremy,
Spokeo is a People Search Engine, and aggregates only publicly-accessible data from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, Spokeo preserves and protects the privacy terms of all third-party content and does not grant access to private email accounts, profiles or blogs. Our information depends entirely on the amount of digital footprints left by email users, as well as the privacy settings maintained by the user. These days, the privacy settings, especially at Facebook are very customizable. Should the user does not want to be found, we honor it at Spokeo.
To Remove Phone/Name/Email/Username Listings:
1. Locate the listing you want removed by clicking on the exact profile based on the physical address
2. Copy the URL (please see under Troubleshooting, Incorrect URL for more on obtaining the correct URL)
3. Click on the Privacy link located in the bottom of our home page which will take you here: http://www.spokeo.com/privacy
4. Paste the URL
5. Provide your email address (this acts as a verification process for the confirmation to be sent to your Inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your Inbox for the confirmation email, and click on the link at the bottom to complete the removal process.
Sincerely,
Spokeo
I wish I had read the reviews on Spokeo before I signed up with them. A lot of people had terrible experiences which are similar to mind. I only used the service for 9 min but did not find any useful information on someone. They have"100% Guarantee. If we don't have results for this search we will gladly issue a refund." posted on the payment page to make you feel safe. When I called to cancel and request the refund, the customer service told me that it is guarantee only for the first attempt. Please do not use their service. It is not worthy. Your review will help others learn about this website.
Please do not review if you are affiliated or have a conflict of interest with this website.
Dear Soph,
I am sorry to hear that our services did not meet your expectations. While we do offer a 100% guarantee on the first search performed, once more than one searches is performed the guarantee no longer applies. This is not a trick, but merely to prevent abuse of the policy. We like to think of it like eating at a restaurant; if you are unhappy with a meal after one bite, you will most likely get a refund, but the more you eat decreases your potential return. I do apologize again for the misunderstanding, and would be happy to attempt to resolve it. I have sent you private message regarding your account.
Sincerely,
Spokeo
Phone numbers show owners from 15 years ago, addressed sadly wrong, names, property values. All wrong. Junk. Garbage. And they want even MORE MONEY to view criminal history? Ha! Can't even get names right
Dear Jonathan:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 20,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical and court records, or higher search quotas are offered for an additional price. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Never use this service for the $0.95 they advertise that give only the street number. No phone, no confirmation of address NOTHING EXCEPT the information that you can find out more by paying $19.95 which (after being scammed once) only a fool would do. So do you want to avoid a "bad experience?" then stay away from this site.
Dear Audrey:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 28,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I wanted to look up a caller that had called me. I looked on their site. Paid what I thought was a 1 time fee. Told me it was a mobile number, and gave me no additional information. 7 days later, surprise! Hit with a $30 bill. I cancelled and asked for a refund as I did not see the fine print. They refused the refund, 3 hours after they charged my account. They use PayPal because guess what? You can't start a chargeback with PayPal and they know it. Super shady business practices and I would not recommend them to anyone.
Dear Rach:
I received your complaint to the Sitejabber.com page for Spokeo, on August 9,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Crooked company. They hook you in with a "free trial" but what you're really getting is them automatically enrolling you in a yearly subscription and charging your card monthly without ever sending a billing statement. So you don't look at your statement for a month or two because you haven't charged anything. However, Spokeo has been charging you and will not refund your money, even though they can see that you have not been using the service. Not only that, but the person I originally looked up using their "free trial?" None of the information provided by Spokeo was worthwhile.
Dear S P.,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Also, there is no charge or fee associated with cancelling your Spokeo service.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
This site can't even provide accurate White Page information. The social media accounts were incorrect and the address and employment info was 14 years old. Don't waste your time or money. It isn't even worth the 98 cent preview.
Dear Cari:
I received your complaint to the Sitejabber.com page for Spokeo, on July 21,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I abandoned Truthfinder when I found out that they had been hacked. I read good reviews about Spokeo, and they were cheaper, so I thought I would try a free trial. Well, Spokeo seemed to be very accurate with middle names and initials, so I was encouraged. But so many of the addresses were so out of date on people's information, compared to what I knew in real time, that I decided that Spokeo was not going to work for me, anyway. Does anyone know of a site that is more solid with accurate information that doesn't cost an arm and a leg...?
Dear Lola:
I received your complaint to the Sitejabber.com page for Spokeo, on April 27,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
DON"T WASTE YOUR MONEY! I went on the sight to use it for free, but discovered it did not give very good info, so I decided to pay for it to get the info that they were not displaying. I check on some of my friends to discover their information was 6 months to over a year old. How is this reliable? The next day I asked to cancel my subscription and they are offering me $11.00 of my 23.00 payment back. Stay away from this sight. I usually check reviews, but failed to do this and am now sorry for that. Do not use them!
Dear John,
Thanks for your message. I apologize for the confusion. On our website, basic results are available for free. However, for more comprehensive, in-depth information, you are presented with the option of signing up for our Premium Content. I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible.
Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. The refund amount you may have been offered is based on several factors, one of which is how many searches have been performed and will reflect on that amount. I do apologize again for the inconvenience.
Sincerely,
Spokeo
When they first started you could have your information deleted. I requested that and it was. I was surprised to find myself back on Spokeo this year with incredibly inaccurate information. They have apparently combined mine with some other person of the same name. I'm thinking of legal action if this crap is not removed.
Dear Laura,
Please allow me to provide some information regarding Spokeo. Spokeo aggregates publicly available information from phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (“Public Information”). This Public Information may be made available to users through the Spokeo.com people search.
Once a specific profile is suppressed from public display in our system, it is flagged to not re-appear. However, we are constantly receiving new and updated information, and we try very hard to match it to existing listings in order to preserve your privacy preference. A new listing may appear, however, when the data is not able to be linked to a previously-suppressed profile. Should this happen, I ask that you contact Spokeo as soon as possible so we can assist in suppressing this new information.
Should you wish to remove your information from Spokeo you can do so any time by calling Customer Care at 888-906-0850, or by emailing Privacy@spokeo.com and providing the URL, or listings for removal.
Thank you.
Sincerely,
Spokeo Customer Care
Terrible site that failed in every search I did. They only refunded a small amount of what I paid because I did 3 searches which were all a dead end with no results. I wish I'd read the reviews before I signed up. Do not bother with this site, it's completely useless.
Sheila
Colorado Springs
Dear Sheila,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
DO NOT sign up for Spokeo. Like many here, I wish I had checked the reviews before I impulsively signed up. The web page clearly showed $3.99 for 6 months. However, when I signed up, they charged my account $23.70 and are now trying to tell me that I misunderstood the stated price. If I did misunderstand it, it was because Spokeo deliberately mislead me.
This site is dishonest and engages in fraudulent business practices.
Dear Renae,
I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. Because you had selected our 6-month plan, a total of $23.70 has been deducted. Because this provides you access for the full term, the average cost is $3.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.
Please contact customer support at support@spokeo.com with mention of this complaint, and our staff will be happy to assist you with a full refund.
Sincerely,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erika:
I received your complaint to the Sitejabber.com page for Spokeo, on September 12,2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care