For a whole year I did not realize they were charging per month. I have paid $350 for a $1 one time fee. I am livid. Currently discussing options with my bank and discussing with lawyer family members. This company is deceitful and they couldn't even find the number I looked up. Never told me I would be charged in follow up emails either.
Thieves. I gave cc information for their advertised intro rate of $3.95. After signing up, another page appeared with confusing offer of free trial and a mention of a monthly fee of $20+. I called cc company and sure enough, they had charged $24 to my account. Hey Spokeo, I'm going to make trashing you my new hobby
Dear Sheila,
I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. Because you had selected our 6-month plan, a total of $23.70 has been deducted. Because this provides you access for the full term, the average cost is $3.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I did a reverse phone number lookup to find out who keeps calling me and not leaving a message. This has been going on for several months. I am glad I signed up for one report for $0.95 and 7 day free trial offer... which I have already cancelled.
The report, which was according to Spokeo was going to give me name. Address, owner's e-mail, etc came back with UNKNOWN as the answer to each item.
Rip-off is the only way to describe Spokeo!
Dear Mary,
We understand your concerns and are happy to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. Should you have any further questions or concerns, please contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience. We're happy to help.
Sincerely,
Spokeo
I have a rather unusual name so I just looked around without buying. Well it does have many of my previous abodes (I got around quite a bit) but it doesn't have my current one. (I've been here 4 years) Mind you, I fly under the radar, no facebook, no G+, minimal presence on LinkedIn, so it is to be somewhat expected. I looked up the spouse and her info is spotty too, but she's got a spotlight on her. All said, the accuracy is probably below 25% based on my anecdotal experience. (I looked for academic colleagues who also have high profiles)
Dear Bob,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
The site offered a free trial subscription... BIG mistake. All my attempts to unsubscribe on the site are met with this message: "We were unable to complete your request at the moment. Please try again." I have been trying repeatedly for three days now - I always receive the same message. My emails on the "contact us" and "help" functions go unanswered.
Dear Dana,
I'm sorry to hear you feel this way, Spokeo customers are welcome to cancel their subscription at any time. We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.
Thank you - Spokeo
I'm actually leaving a review prior to resolving my issue, but am confident it will be taken care of within minutes. I haven't submitted to any trial…but have entered things that can easily deleted out of their system & this can all be cleared as if nothing was even done. I trust this will momentarily be completed.
Dear Deborah,
Thank you for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This is the best service provider for searching people, for the money, that I have ever used. I have been with Spokeo for over two years. They are not perfect but it fits exactly what I need it for! If I need a deeper search, I can pay a small fee and get it done.
Thanks Spokeo for being here!
Ronnie H
From Texas
Dear Ronnie,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I called Customer Service to ask about a bill. Tracy answered the phone within 3 rings and handled my situation professionally, quickly and with such a kind and calm voice. Customer Service agents are in demand these days. This girl is very good. I hope Spokeo takes good care of her!
Dear Elizabeth,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I give it no stars. It is a total scam. The information I paid for was over
4 years old. Nothing I didn't already know. If they can't do better than
That they need to be shut down. Do not waste your money
Dear Nancy R.
Thank you for your feedback.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at support@spokeo.com with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
Purchased a report for a number because they said the contact information was included. Received the report which contained nothing in it and then they gave excuses why nothing was in it. Instead of admitting beforehand they had nothing, the company purposefully lies to people to get their money and gives blanket reports.
Consumer Affairs gets paid to lay about the ratings and ignores all the true reviews.
Hi there, Randi:
I received your complaint to the Sitejabber.com page for Spokeo, on April 26,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Information was scant and mostly inaccurate, then they wanted a large fee to actually see the report, which was advertised as only $. 95 for 7 days.
Update. I asked that the subscription to this site be canceled which, happily, they did promptly.
Dear Wanda:
I received your complaint to the SiteJabber.com page for Spokeo, on September 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Not only does it charge you extra by pulling the old bait and switch, but when I asked for a refund I was told I could only receive half of my money back. I'm sure they make a killing off this trick.
Even if you do read the fine print the site isn't worth it. Once you get access you quickly realize that you have to pay even more to get what you thought was basic access.
BTW, you can have your own information taken off this crappy site but clicking "privacy" on the bottom of the page.
Also, I better not receive a reply from one Spokeo's minions. If you were really sorry you would give me a full refund.
Dear Ryan,
I am really sorry that the pricing on the payment page was not clear to you. Pricing is indicated below in the terms of use, as well as in the welcome email that is sent to all new subscribers. The reason you may have only been offered half of your money back could have been because the service was used extensively. We have a 100% guarantee on your first search, had you called after being unsatisfied with that first search you would have received a full refund. There are no additional charges to perform searches as you pay for the full subscription term up front as is indicated in the terms of use.
We also do take privacy very seriously as all websites such as ours should. The information that we gather is from public records and only public records. If you wish to have it removed please let us know and we would be more than happy to assist you with that. Be aware however, that since the information is public records and does not originate from our website, the information will still be out there easily accessible by other means.
Again, my sincerest apology if you were unhappy with our service in anyway. If you have any further concerns, please feel free to contact us.
Sincerely,
Spokeo
They are truly poor. They have bad people lure you into some deal or just rob other sites of your personal information. It seems they dump their information into a computer that searches for everybody with the name you give them, then give you the wrong one, even if your checking it and asking about yourself. I gleaned this from their many negative reports and my experiences with a similar finder company.
Dear Graham,
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Support
I used this company once to look for an email address for a former teacher of mine. I paid 0.95 or something like that and the info they provided was useless. I did not know I was then enrolled at $24.95 ongoing membership which was removed from my bank account. I have just cancelled, but it remains to be seen if the $24.95 charge is refunded. I do not recommend this company.
Dear Allen:
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I purchased a one-time report with good info and a fair price. Unbeknownst to me, that purchase turned into a subscription. I only found out about the subscription when looking at my credit card bill.
Shame on you Spokeo!
Cancelling was easy, though you have to call.
Dear Brad:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 2,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
So far the information found is correct but, I still do not have access to my email account. Please find my account as I just received this computer,and I am 88 years old and do not have the patience to look on this computer for it. Thank you in advance for helping me. Sincerely yours, Alice T Smith
Dear Alice:
Thank you so much for the kind words and the 5-star rating.
Unfortuantely, Spokeo can only help you with the information associated to an email address and we can't help you access your email account itself. I encourage you reach out to your email provider to assist you with logging back in. I apologize for the in convenience.
Thanks!
Been using Spokeo on & off (mostly on) since 2010, and never had a problem. If I don't recognize an incoming phone number I check it on Spokeo. If I don't recognize the the name, or there is no name listed, and they don't leave a message, I will not answer the call. It's been very helpful at screening out spam and cold calls. Saved me a lot of wasted time. It's definitely worth the $15 per quarter for the information it provides.
Dear RH,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Quite disgusted with your service first of all. When you say something is refundable in the purchase, it better be refundable. Instead I had to start pulling the contract and getting my lawyers involved.
You guys need to get with it cause someone will rip you down.
You have far less info than I've seen with anyone else so far. You nickel and dime the consumer to death. Every search is an add on and then when you say you'll refund someone you try to skimp out on the full refund. Gross
I'll be posting this review on Google too.
Dear Clinton:
I received your complaint to the SiteJabber.com page for Spokeo, on June 4,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And any additional features such as specific search types (Court and Historical Records) or increased search quota will require additional payment.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Look, it is not cheap if you want to access everything, however! This site helped me check the background of dates and check back on phone calls and even find some friends I hadn't spoken too and was able to figure out how to get a hold of them. It may not work the same for you, but it does provide honest information!
Dear Dominique,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Embarrassed to say, but I was taken by the scam. Bait and switch telling you they charge $1 for a 1-time search, but they continue to bill your credit card $25/mo without letting you know. Extremely corrupt practices!
Dear Requester,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erin:
I received your complaint to the Sitejabber.com page for Spokeo, on October 23,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care