I recently had a problem pertaining to billing with my Spokeo account, (which was totally my mistake) and after several failed attempts at trying to resolve the issue myself I finally decided to call and speak to a customer service representative. The rep that assisted my calls name was Shane M. I was surprised at how helpful and eager to assist he was. Everyone knows call representatives are hit or miss. Some good, some bad, and everywhere in between but he was probably the most helpful I've ever been lined up with. He answered every one of my questions and was able to get to the root of the problem in no time. He was the most respectful individual and very understanding. I bet the business is thrilled to have him on their team and can't thank him enough for all his help. Made my day that seemed to be going rough seem a lot easier honestly. Thank you, Shane & Thank you, Spokeo!
I was searching for a family member who moved away yeas ago. Found then on a free website, but had the old phone number. I paid Spokeo and tried to search for more information and they could not even find him. Nothing,-- not even an old address or phone number. Like he never existed...Don't waste your money.
Dear Darryl:
I received your complaint to the Sitejabber.com page for Spokeo, on August 17,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
When I started with Spokeo, it seemed that they had a lot to information to offer.
But the longer I am with them, the more I realize how out of date their database is.
I run 20-30 searches per day to confirm my marketing data, and at least half of them are incorrect (emails bounce back and phone numbers don't match). Even my own phone number which I have had for 12 years now is incorrect on their site and my number is not blocked or unlisted.
Dear Timothy,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. In attempt to help resolve any issues, I have sent you a private message. I do apologize again for the inconvenience.
Sincerely,
Spokeo
Before we pay, they said that they found the name, address, etc., of the phone number that I requested info for... when I got the "report", only the city from were it is registered showed up!... what'a hell?... we knew that just by searching (for free) the area code!... DO NOT PAY FOR THIS 'BS' is a total fraud... now, wish me luck getting my money back!: (
Dear Carmen:
I received your complaint to the Sitejabber.com page for Spokeo, on July 6,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo misrepresented findings of an unknown caller. When # was entered the search box indicated it had detailed information on the unknown number entered. Spokeo then asks that you provide debit card information. I did so, but the information listed as having been found... i. e. Name address location was NOT what was shown AFTER Spokeo received my payment information. Total bait and switch and is a scam.
Dear Theral:
I received your complaint to the Sitejabber.com page for Spokeo, on September 14,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
WHAT A JOKE! I signed up for a special "3 months for $9.95 membership". When i got the receipt i discovered that they had charged me $59.70. First of all, the only info I was given was birth month, year, zodiac sign and ethnicity. All of which is useless and already known. When I clicked the "full report" tab they wanted me to pay more money to see it. I then called customer service and they refused to refund my money even though i didn't get what was advertised. After arguing with them and asking for a supervisor they finally said they would refund $44.78. That means they still charged me $14.92 when it was only supposed to be $9.95 for the entire membership. What a scam!
Dear Rainbow N.
We understand your concern and want to assist in resolving this issue. Spokeo is a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. When someone signs up for one of our services, the payment page will display a price much like the one you saw at $9.95. This is actually the average amount it would cost to use Spokeo's services on a monthly basis. The details of exactly how much someone will be billed is displayed in our Terms of Use disclaimer. In your case, for example, it states that you would be billed $59.70. We apologize for any misunderstanding, and for the inconvenience this experience has caused.
Sincerely,
Spokeo
I tried to do a search on an e-mail address. After being teased with them telling me they found information, I paid the $4.95 and then they said "sorry! No information found" What a crock. I will never use this company again.
Dear Tracy:
I received your complaint to the SiteJabber.com page for Spokeo, on March 8,2021 regarding our service and a charge made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I Love using Spokeo. If your school reunion is on the horizon and as usual, a lot of classmates cannot be found, then try Spokeo! You won't be sorry when long lost friends know about the next reunion and actually show up because you notified them!
Dear Jude,
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I subscribe to Spokeo and find it very useful. In response to other reviews, yes some of the info is incorrect, but they don't create or edit the data, they compile it from other sources as is. What would be helpful (might already be there as I haven't checked) is a list of sources for the info provided on that person so people can go to the source to get it corrected if needed. Either way, it has helped me find information in several instances that is useful as is or as a starting point for more research.
Dear Jennifer,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Numerous hidden fees and "trial" subscriptions that you can't cancel even when you try to do so. Calls to customer service to cancel the subscriptions don't result in charges stopping. May also automatically sign you up for other "partner services" like "ID Theft" that you didn't order, are not worth anything, and again cannot be cancelled.
Dear Jim W.,
I apologize if you had trouble cancelling your Spokeo account. If you need further assistance, please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I was able to locate long lost friends and am quite grateful. I used Truth Finder as well, which was comparable, but I started to receive a LOT of unwanted pop-up solicitation. That was disturbing and a huge turn off. I did not experience this with Spokeo. When I no longer needed my subscription, they ended it with ease.
Dear Cary,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Total scam! Trying to help a young Girl find her real parents and this site lured her in to think she had a chance to research, and possibly get some info about who, where and why she was put up for Adoption. You People are just plain Mean! Why do you have to rip off Young Folks, I'm
Not very pleased, you cause people to think they might have chance to answer some questions they desperately need answers to. Shame on You. I Swear dose anyone have a consideration about the next Kid, Young Adult, Human Being. I get more and more cynical everyday, do you folks really need to steal hopes and dreams as well as our hard earned money. Ha Ha you got over on us! We choose to trust and unfortunately look where that gets Us. Shame on You (I know your laughing because we are not as sophisticated as you all) This Young Girl had her hopes Up. You be proud of yourself, I'm sure your Parents would be!)
Dear David,
Thank you for your message. I am very sorry to hear that the service was unsuccessful in finding the young girl's parents. Finding long lost relatives is one of our most popular uses. In fact there is a group of people who volunteer to help search for separated families using Spokeo services. I highly recommend you look into the Spokeo Search Angles, as they have helped many families reunite. Here is a link: http://spokeoangels.com/. I really hope you both the best of luck in your search. If you have any further questions or concerns, please feel free to contact us back, we would be happy to assist you.
Sincerely,
Spokeo
I was able to log on, get access, easy payment, and retrieved my first phone number, the sit is intuitive and easy to use. It's difficult to come up with 100 words since my association with this group is so recent and only used the one time I mentioned. I needed to find the real name of someone trying to extort money from me and insisted I give them 500 dollars or they would ruin my reputation
Hi David:
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I recently contacted Spokeo regarding my subscription. I was pleased with the outcome and the level of service I received. I find that sometimes, people can be rude to companies when asking for their help; not that it gives anyone a reason to not help you, but it definitely doesn't motivate them to do so. Since I worked in collections, I realize the importance of being polite, professional and detailed. With this approach, I had a wonderful experience with Spokeo. I won't say that you will get your way if you "play nice", because it really depends on your situation; but it really doesn't get you anywhere to be impatient or nasty. Just a suggestion.
Dear Mrs. L.,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I've never even been on their site. They did somehow charge my card 3 times for
$. 69, $1.14 & $39.95 on the same day. Now I will have to call & sit on hold til someone fixes it or pay my bank $35 to dispute the charges.
2/10/16-Wow, a response from Spokeo & only 19 months later. I will say again that
I never visited the spokeo site, give them my card number or hit the purchase button.
Dear James,
We understand your concern and wish to help in resolving this issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
While I am a new subscriber to Spokeo and just joined today, I will praise their customer support services. They were courteous, very helpful and resolved my issue quickly. I look forward to working with Spokeo in the days and weeks to come.
Dear Donald,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I purchased this service because there was someone calling from a random number to bother but they didn't give me any name or significant information, so then, I tried my number and my husband's number to see how accurate it was to find out that it was BS. They gave me random names and locations! If you want to waste your money purchase this service!
Dear Carolina:
I received your complaint to the SiteJabber.com page for Spokeo, on November 23,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I did a $. 95 search and ended up being billed for $19.95 for a Premium non refundable subscription for one month... Stay away from this company.
Update: Spokeo Refunded my $19.95 but They did not do so until I left a bad review. When I first called just hours after I was billed, I was told there would be no refund. But I will give them credit for resolving the issue...
Dear Lynn,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Spokeo
I have been charged USD18.90 by Www.spokeo.com since 2018 for every month and I have discovered it in October 2019. I emailed the said company, Spokeo but after getting some facts on the matter, they went silent.
Dear Wilfred N.:
I received your comment to the SiteJabber page for Spokeo on November 2,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Information provided by Spokeo is highly inaccurate. Cancelling the trial subscription is possible only by calling their Help center. Only after they charge your credit card for $25, subscription cancellation option miraculously appear. Typical get ya service.
Dear Roman:
I received your complaint to the SiteJabber.com page for Spokeo, on December 1,2020 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cayenne:
Thank you so much for the kind words and the 5-star rating.
We're happy to hear that Spokeo worked out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care