As you will notice in other reviews, Spokeo turns a one time $. 95 charge into a monthly subscription fee. I might not have minded if I had received an e-mail saying my "free week" (or whatever it was) was expiring and I will be auto charged using my previous payment method. Yes Spokeo, you beat me out of $25. Congrats. You have been around for a while so clearly the model must work. However, just because you can do it doesn't mean you should do it.
Just as The title suggests the site makes users believe that it's uncovering a mountain of data yet when it shows the report there's nothing there's not even one social media account but it scans for 15 minutes and I sat through it all it's just a huge waste of time if you're really trying to find useful data. Also the trial that you're given doesn't allow you any access to anything it's it's fake I don't believe in it and there's nothing there's nothing that I gained from sending out for the trial it was a complete waste of my time and i gained nothing
Dear Adrian:
I received your complaint to the SiteJabber.com page for Spokeo, on March 15,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site is a rip off. They fraudulently overcharged me to begin with then had a sister company called Biz shark continue to bill my account long after the contract ended. I am going to sue them for fraud. I would NEVER recommend this company
Dear Brandon
Thank you for your comment. I'm very sorry for the inconvenience this has caused you. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. This service does require acceptance of their terms through a two step process, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in any way.
Please contact our support team at customercare@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
I was never on the site and they charged me $40! How did they get my personal information is beyond my knowing and is a very scary thought indeed?! I did not even know what the service was about. They charged me 3 days ago and I asked for a refund but they told me that they are unable to give out refunds but I could use the site until March or May next year. I do not care about using this service at any time EVER! AND I do not appreciate your super friendly service workers when really the company is truly based on unethical practices. Please expose and inform!
Dear N F,
We take situations like this very seriously. Please contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist in resolving this issue.
Thank you,
Spokeo
Website flat out lies stating it has the name and address that I've been receiving harassing calls from, when you pay their fee low and behold it does not know the information it just charged you to find out Complete scam company should be liable
Dear Joe:
I received your complaint to the SiteJabber.com page for Spokeo, on April 15,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did a few searches and they were a waste of money. Be careful of the teaser rate. If you don't cancel within the teaser period the company will start charging your credit card with no monthly invoices or any other notice. The customer service representative said the terms of the contract were sent by email. I never saw it and they did not provide any evidence that the charges were authorized. Your best bet is never to get involved with this company in any way.
Hi Chris!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Since we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, will be charged on the service's renewal date until service is disabled.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Care
Recently I tried to purchase some data by paying 1 time fee(even it was failed, no service delivered to me), but this fraud company had setup a recurring without showing the same to me. And they were able to bill me twice, till I notice and cancel it. People be aware of it and stay away from this cheater. In attached image it can be seen that they never completed any transaction in 2022 but they setup recurring and billed me 25 USD in March, April-2022
Dear Vijay:
I received your complaint to the SiteJabber.com page for Spokeo, on April 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, I will reach out to you directly by sending you a private message through the SiteJabber.com system.
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
If you make a purchase, they automatically set you up for monthly withdrawals which I never wanted. When I contacted customer service, they did not refund the whole amount only a small portion. I called the same day the deduction was taken, so I didn't use any points etc. so they should have refunded all my money. BE CAREFUL when making any purchase. SAD. Really like the game but really upset.
Dear Barbara:
I received your complaint to the Sitejabber.com page for Spokeo, on July 16,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Wish I'd looked here first... I paid for a. 95 1 time search and know I was conscious as to whether it was a one-time or trial and then you'll be billed sort of thing, I chose the one-time option with intention. This morning my bank statement had a $24.95 charge. I called to request a refund and was told they could only refund $9.95. I begged, immediate circumstances are such that every penny matters and that they wouldn't budge, so not cool. Not like I waited a week, I called the morning it hit my bank. Not happy. They suck.
Dear Bonnie:
I received your complaint to the SiteJabber.com page for Spokeo, on November 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I just viewed a report on myself and I am shocked by the amount of data that is wrong. Major things such as my date of birth is wrong, my current and previous addressed are not only wrong but I have never lived at the addresses listed on this report. Almost all of the relatives listed are related to my ex-husband that I have been divorced from for 25 years. There is nothing listed in this report that would be of any benefit considering all of the data is not accurate.
Dear Angie:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 11,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Please do not use spokeo they are a $#*!ing scam and don't give you any info and will save you card info. $#*! that! Please take some advice if you have to use a site to look up and old friend or phone number you better off not knowing what does t want to be found seen or heard that's why there's Facebook if you can't find them there let that $#*! go!
Dear Chris,
We understand your concern. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 or email CustomerCare@spokeo.com, We're happy to help!
Sincerely,
Spokeo
Someone I was thinking about dating (and had called on my cellphone) decided she was going to use this service to "do a background check." She looked up my number (a pay-as-you-go Samsung cell phone bought at Wal-Mart). I have no idea what kind of info. That came up, but she started calling me a liar, a fraud, and bunch of insane crap. A word to the wise when using this service: some cell numbers are RECYCLED. Thanks for ruining my life, Spokeo.
Dear Larry,
I am really sorry to that this happened to you. Dating can be very difficult especially with all the information that is available on the Internet. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. The refund amount you may have been offered is based on several factors, one of which is how many searches have been performed and will reflect on that amount. I do apologize again for the inconvenience.
Sincerely,
Spokeo
I did not know I signed up for a subscription but read the email and accepted that I had. I immediately terminated to avoid future charges, however I am somehow still being charged for a subscription. I logged in just to see if I had made an error and ever spokeo shows my subscription as "expired" and not active. Yet they still continue to charge my account monthly.
Dear Luke:
I received your complaint to the SiteJabber.com page for Spokeo, on June 6,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Have used this site for years; for the most part have found the info to be accurate. Sometimes I can tell it's wrong (or not up to date info) which therefore lends to not knowing if any info you didn't already have an inkling about is accurate or current but overall It's produced good results and I'd recommend this site.
Dear Rachel,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They will take your money, tell you it's per month and then charge you for 6 months of service. In addition 98% of the information they provide based on name and telephone search is NOT correct! Please find another service to use unless you want incorrect information, charges that you did not sign up for and a robotic person to talk to in their so call "customer service".
Dear Cheryl,
We're sorry you feel this way, and wish to assist in resolving this matter. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
I ordered a one-time $0.95 search of phone number. One month later I received a surprise auto billing of $24.95 on my PayPal account. There was NO obvious language that they'd be auto billing me. I have emailed them and have gotten no response yet. I see on this website that this is a common complaint.
Extremely predatory. This should be illegal!
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 18,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
As a volunteer service dedicated to bringing comfort to those in need of a good word. Spokeo has enabled us to reach many in our community and other ares. Our aim is not to solicit anything, just to share comforting Bible scriptures with our neighbors. In view of the times we live in, people need to hear "Good News". We are thankful for the service Spokeo supplies, and realize that in these dangerous times anonymity is important. Thank you foe assisting us in spreading hope... Jeremiah 29:11.
Dear Terrence,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care"
Make sure you read the fine print! There is NO one time fee. In my case I was charged 0.99 for one number look up. Then offered 24.95 for full report which I declined. Guess what one week later I was charged 24.95 as a recurring monthly charge.
When I called they explained there was a free 7 day trail and then automatically converted to monthly service for 24.95. I cancelled that but was out one month. Total BS
Dear John:
I received your complaint to the SiteJabber.com page for Spokeo, on December 8,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Got SPOKEO to locate friends and family members that I had lost contact with for some time. Used your methodology and got the necessary info. Called a cousin and a few friends and got
Connected with the following; the emergency phone at another high school and on a few occasions, "Henry who? Never heard of him." Either numbers have changed or your system is faulty. I have the proof of purchase (order # ******* on Jan. 15,2022), but have no means to send a photo
Dear Requester:
I received your complaint to the SiteJabber.com page for Spokeo, on February 4,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I've been the victim of credit card fraud one too many times, so I decided to find out who is responsible since the card companies can't be bothered. Guess what, these jokers won't let me investigate the people who stole my credit card! When I put that I wanted to use it to investigate credit card fraud, they said think you very much your money has been refunded! Good that I verified the location of the address before I gave them my info so I can report that with the phone number.
Dear Revecca,
We understand your concern and want to make sure you're helped with this matter. Please contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Caroline:
I received your complaint to the SiteJabber.com page for Spokeo, on August 23,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care