Spokeo sucks you in by indicating that it has found information on the owner of an email address, which it will show you if you pay them. Then it turns out they haven't actually done any search at all until you pay them, and they in fact have no information. Meanwhile they have collected your money and your email address and contact info which they can sell to other people.
I have been using Spokeo for years now. Wouldn't be without it and use it frequently. Those that complain do not understand limitations of online companies like Spokeo. Spokeo is not perfect but it works for me. I find it necessary for my business and feel fortunate they are providing a vital service by Spokeo's very existance.
Dear Ron,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Don't sign up for the free weekly trial because even if you unsubscribe you will be billed $24.95 and you will not be refunded for this payment.
Customer service started to pretend they couldn't hear me on the phone ("Hello? Are you still there?") when I questioned this and asked for a refund, isn't this something teenagers do when they do something shady?
Spokeo is unprofessional, untrustworthy and worst of all, immoral.
Dear Diane:
I received your complaint to the Sitejabber.com page for Spokeo, on June 29,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
You will be billed for $19.95 whatever opt outs you choose. Customer service refunded half of this but I'll contact my bank about this charge. Very polite to me but a sleazy operation. How much do they take in before you realize this charge?
Dear Edward,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo
It's easy to find out whether or not you have a legit person at the other end of the number when I have the ability to search every number that isn't in my contact list. I've been able to get information pertaining to any number that texts or calls and therefore I know whether or not it's a real person at the other end of a line and that is what I need to combat all the fakes and spam.
Dear Teshyna:
Thank you so much for the kind words and the 5-star rating.
We are so very happy to hear that Spokeo works out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
I like a lot of people, signed up to use the $0.95 one time trial. A few days later, Spokeo stole 24.95 from my account. When I called and demanded a refund, he was very polite and nonchalant saying a refund of 9.95 would be sent back to my card. Upon throwing a massive fit I was told I would receive my full refund. Its been 5 days, no refund yet. Beware before using this site.
Hi Kayla,
I am very sorry to hear this.
I received your comment to the SiteJabber page for Spokeo on February 17,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And in terms of refunds, please allow up to 7 business days from when the refund was processed before seeing the fudns appear with your financial institution.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Did. 95 cent one-time look-up. What did I get Nothing! But a constant request for Up-charge! They will take your money and give you nothing. Don't listen to their bull$#*! responses on here... they are scam artists and nothing else.
Dear Frank,
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. We would be more than happy to issue a full refund to you for these charges. Please contact a member of our Customer Care team at your earliest convenience so we can assist you further.
Thank you,
Spokeo
I am keeping my Fingers crossed that it will do as it states securing your identity, bc the cost is up there! I Will be updating my rating after using it for awhile. Most likely within 30 day free trial.
Dear Kristin,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I took the 7 day free trial they just took my money after researching they wanted more money they suck how can you do this to people I'm an employer was thinking about using it but not stay away people
Dear Joe,
We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Please note additional services will require additional charges.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
My hubby accidentally bumped our front room drapery Rod hardware and they all tumbled down on his head unfortunately. I cannot find any replacements for the bronze drapery hardware so reached out to find the email of the former owners.
Dear Deborah,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid $19.95 for what was supposed to be an "enhanced" report. All I got was the person's addresses (the current one was not even correct) along with several pages of neighbor information for past addresses. None of this information is helpful or useful, and it can be accessed quickly and for free online without paying for a report. I will say, though, that the customer service representative was pleasant and professional despite not being able to help me or give me a refund.
Dear Kelly:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 11,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I think that Spokeo is a wonderful website.
I'm always curious about the financial condition of some famous mathematicians, and Spokeo helped me find out the values of the house where famous mathematicians live in. It really surprised me.
I find this websites information to be extremely useful and accurate thus far. I also love the pricing options and that in itself surpasses all the other sites alone! The information I've found is exactly the same as others and the prices are not even close to being as reasonable!
Dear Elizabeth,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Have been using this site for years, and it's an excellent site to use, I recommend it to many family an friends seeking whereabouts list contacts of a family member or colleagues, or associates for many years of lost info, The site is excellent, for all ages, Easily understandable formatted details, and accurate info. It's such a blessing to find the lookup individual, one seeks. 101 stars and better…
Hi Brenda,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I would have gave you a zero star because y'all been lying to people all these years spoken s*** yo. Y'all took a dollar from my account and knew you didn't have no damn evidence of what I was looking for you lying son of a b****** I hope you rot in hell soon they need to take you offline as a source of searching a charging people a dollar you getting f****** over spokeo must be on by some Caucasians cuz you know y'all are dirty and your thieves and liars.
Dear E W.:
I received your complaint to the SiteJabber.com page for Spokeo, on December 22,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Great price point for monthly service. For the most part I'm able to find the relevant information I need for my purposes. Occasionally there is missing information between relatives and addresses that I have confirmed via other means. But overall it is a very easy to use platform and very cost-effective. I have used others and this is my go-to search option
Hello Brittan,
Thank you so much for the kind words and the 4-star rating.
Unfortuantely, Spokeo can only help you with the information associated to an email address and we can't help you access your email account itself. I encourage you reach out to your email provider to assist you with logging back in. I apologize for the in convenience.
Thanks!
I appreciate this company working with me to provide an experience above my expectations for a dispute clarification that I felt needed to be resolved. They went well above an beyond my expectations to treat me more than fair and provide a win, win situation in which i would not hesitate to use their services again, or refer others to their business. It did take some communication, but they were willing to work with me, and that is what I have come to expect from a solid company.
Dear Jason:
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
Tried to use this service to try to find information on an old friend. Information I received seemed suspect so I tried it using people I did have info on. What I got back was absolute garbage. For example, it showed my current address at a location where I had not lived for 14 years. It provides email addresses that are dead links. This service is a total scam. Do not use it.
Dear George:
I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Accuracy on this site is nonexistent. Doing a search for my name does bot show my name, but does show me as my youngest son who is 35 years old. And his name is not the same as mine. As far has this site is concerned I don't exist.
And my oldest son, the junior, has two listings, one of which lists his age as 5 years older then he really is.
Searching my address shows people who have never even lived in my city as living here.
Like most of these sites the search results are not reliable
Dear Darrel:
Thank you for your comment on SiteJabber.com!
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
If you have any further questions or concerns, you can contact our Customer Care team by email at CustomerCare@spokeo.com or by calling 1-888-906-0850 where we are available via phone 5am-8pm PT, 7 days a week.
Thanks!
- Spokeo Customer Care
I just searched for a high school friend and Spokeo came up in the results. Being curious, I looked at the profile and it had him living at the address I was familiar with and his correct age as it would be this year. Unfortunately, he murdered a woman and committed suicide about 17 years ago and hasn't lived at that address since about 1973. Great going, Spokeo!
Hi Milt:
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John:
I received your complaint to the Sitejabber.com page for Spokeo, on June 24,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care