This site is easy to use and reasonable in cost, while providing enough information to made searches worthwhile. I have been able to locate people whom I had not seen in a long time with such searches.
Thieves! Rip Off Artists! Frauds! The Worst Possible of All!
They took my money and gave me a PDF of 1 page said essentially nothing!
They showed all the records available and did not provide any of them in the enhanced report they took the money for and then added insult to injury by requesting I join at like $30.00 a month! I am going to blog these thieves into the ground! They take me to Court... I welcome it! Even if they win, they get nothing, as; I have nothing to them to get! And I will have people there in court to witness the thieves in action! Make my day! I am getting my money back or a piece of them!
Dear Bruce:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 6,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did 5 searches on Spokeo -- all inaccurate! The cell phone I've had for 8 years is listed under another person in another city. My former land line is listed under my ex husband and we've been divorced for 16 years, and HIS phone number that he has had for 16 years is also listed as belonging to someone else. Don't do it! SO wish I'd read the reviews first.
Dear Heather,
I am sorry to hear that our services did not meet your expectations. While we do offer a 100% guarantee on the first search performed, once more than one searches is performed the guarantee no longer applies. This is not a trick, but merely to prevent abuse of the policy. We like to think of it like eating at a restaurant; if you are unhappy with a meal after one bite, you will most likely get a refund, but the more you eat decreases your potential return. I do apologize again for the misunderstanding, and would be happy to attempt to resolve it. I have sent you private message regarding your account.
Sincerely,
Spokeo
This company's disclosures regarding the use of its service are not clear at all. I used the service to obtain a quick reverse look up of a number. Then, you are automatically signed up for a 7 day trial. However, I never received any type of email regarding such. Apparently, it is buried in the long customer agreement.
Of course, when I called to question the $19.95 charge, the representative informed me that I was now a monthly subscriber, since I did not cancel within the 7 day trial period. Of course, they kept my $19.95.
This company needs to be much more transparent. At a minimum, it should send you an email that your 7 day trial period is about to expire.
I will never do business with this company again and will be certain to share this with everyone.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up for this service it provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
The Spokeo Team
I paid to find out information to find my son. I seen his name, with ALL the addresses where, he's lived, (correct info). Shows no family. AND he is 41, born Oct. 21 1980. Your site says he is 74. Why did I pay for this info and it wrong on your end.
Thank You for your time.
Dear Janice:
I received your complaint to the Sitejabber.com page for Spokeo, on September 27,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo membership is a scam. They charge more than the original fee quoted. It was very difficult to cancel membership. They "lose" the account information, but are quite capable of taking money from my account.
Dear Maureen,
We understand your concern and want to make sure you are helped with any questions or concerns you might have with this matter. In order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
I could not be more pleased. After signing up for Spokeo, I immediately noticed that I was mistaken in what the service was, and it was not at all what I was looking for. So upon my explanation and request for cancellation and refund, Spokeo representative promptly met my requests and I received my refund in a matter of a couple days. Completely stress or worry free. Yes, I am quite pleased indeed…. Thank u Spokeo :)
Dear Jane,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have been using Spokeo for a few years for locating people in my genealogy hobby. It has help almost every time. It has also been useful in reverse lookup of telephone numbers to know who is calling us.
Dear Paul,
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My main problem with Spokeo is twofold: the first being the fact that you must pay a subscription fee PLUS extra feed for any substantial information. The second reason being i dislike anyone who pushes you into giving a review the trick of a" pop-up" window that won't go away until you get that review to them. That is how I got on this site. I think this is a form of marketing blackmail.
Dear John:
I received your complaint to the SiteJabber.com web page for Spokeo, on March 11,2023 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This company is a scam operation. Avoid at all costs! I entered a search query, which takes you through an impressive 'search' graphic, reporting that it is searching "Billions" of files and that it has found thousands or results related to your query. It then charges you a 'Special Price' to give you the results of your search. Firstly, the search produces NOTHING in relation to your query, and, way more importantly, you later discover that you have been subscribed to a MONTHLY subscription plan of $29.95, that they ensnare you into in the small print, and never email or contact confirming your subscription. In fact, unless you check your Bank Account, you'd never know you're being scammed every Month for it. Disgusting, disgraceful tactics that net them millions. They know they're disgusting and disgraceful, but all the time they collect money from unsuspecting victims, they'll continue.
Dear Mike:
I received your complaint to the Sitejabber.com page for Spokeo, on September 1,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Like many others, I signed up to find out that I could not open the ordered report but was charged the $49.95. I called customer service and was told that I would need to install an updated browser to see it. I did this and still no access. I called back and I asked to cancel the service. They would do so but kept $9.95 stating that they could see the report so it was not their issue. A real rip-off. There are other options but all of these services make their money on the up charges to get any data once you have already paid the initial fee. Keep away from Spokeo and all the rest and seek out an individual investigator for this service.
Dear B B.
We're sorry you feel this way and would like to address the issue. We try to make our prices very clear by detailing the amount you will be charged on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We apologize again if this was unclear in any way.
Sincerely,
Spokeo
I fell for the free trial. Thought that I cancelled it. Never got another email about continuous charges to my account. Never ever give these guys your account # unless you are vigilant about checking all charges. I get a hundred charges a month due to travel and finally noticed the sneaky charges. If they were legit they would have seen I NEVER used it but for the 1st time and instead they just took the money and ran. Criminals!
I do many things via internet and have for years. Spokeo is the only company that I can recall that does not send a notice/email when a card is about to be charged... or at least has been charged already (i. E. a receipt).
Dear Karen,
We're sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Everything here is true, first search gave info after that charged for everything requested as if I was not a subscriber - rip off stay away. Added Sept 12,2016. The business comment below my original post sounds reasonable. But the site does not advertise honestly and clearly. The deception lies in the fact that I paid for a service to give me the SAME results each time as I got on my first search after I paid for a subscription. I tried three times later on during my subscription period and each time they wanted more money for what I already had paid for previously. Problem with that.
Dear Jordan,
We understand your concern and want to make sure you are helped with this issue. Please allow me to explain regarding Spokeo. The website is designed to keep Spokeo memberships at the lowest possible price, we enable users to purchase only the products they need. When you need additional product(s), they will be available as Product Add-ons to enable more advanced search features only when you need them. This way, users can customize their subscriptions in any way they see fit, whereas in the past, if someone wanted to upgrade you had to purchase the whole thing. I apologize for any misunderstanding or inconvenience this issue has caused. Please feel free to contact Spokeo Customer Care should you have any future questions or concerns regarding this matter. They can be reached at 888-906-0850 and are available 24/7 for your convenience.
Sincerely,
Spokeo
I used this website to find my family when, I was sold on the 95 cent charge.
They stated that after a month I would be charged a fee after my trial expired...
I used it a week ago.
I literally only have 10 dollars left on my bank account.
I do understand that this year has been dentrimental to the economy, I'm feeling it in my stomach myself...
But that doesn't justify taking money out of the account without asking first.
I barely make a living.
This joke of a company seems to do this to a lot of people.
I had to buy a new phone and already owe money asking it from a friend.
Never use this website, I'm surprised that with it's reputation, it is still up.
I would rate this zero stars or NEGATIVE FIVE STARS if I could.
Dear Joshua:
I received your complaint to the SiteJabber.com page for Spokeo, on March 1,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
When I provide an email address if it pulls nothing then don't say you have a full report and charge. The answer is you don't have anything. Bold faced lie to say you have a report when you don't. Don't try the bull of we have a report of nothing. I pay for answers. Nothing is nothing. I hope you get closed down or people at least stop using your scam ware! Your site is devious, untrustworthy and unhelpful.
Hello Jeremy:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on February 2,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I checked myself on spokeo and a couple other people who I am current on their actual address and contact info and the information I received back on myself was way off. Old phone numbers. Many numbers I never had. Places I lived wrong. It isn't current, it showed me living in an area I lived five years ago. It showed my ex husband as living where I live now. It lists wrong people as relatives. As far as my friends I checked out too the same applied to them as well. It's a rip off.? Not worth the money
Dear Kim,
I understand your concern and wish to assist in resolving this issue. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you,
Spokeo
Pretends it is $4.95/mon as if you can get one month - would be reasonable. Then you get a bill for $29.70 and it claims a min of 6 month. Stupid company. Look at the 1-stars (if I could give negative, I'd give negative 5). No matches of any worth whatsoever on the one email I was looking for -- I'd pay $5 for a decent piece of info and re-use the site if it did THIS. But the scam they are using? I hope they all go broke and to jail.
Dear Mike,
Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. You have the option of opting out/removing the listing through our privacy page at: http://www.spokeo.com/privacy. Please feel free to contact our customer care at CustomerCare@spokeo.com or by calling 1-888-906-0850 for more information or if you have trouble with the opt out.
I agreed to pay 95 cents for one look up. I foolishly gave them my credit card and the next thing I knew I had run up a year of $19.95. I though this was a charge my wife made which is why it slipped by us for a year. We called to cancel but BE CAREFUL and track your credit card charges carefully.
Dear Harry,
We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I paid for a reverse phone look up. They took my money. They provided zero information just a link to try to trick me out of more money. I called. They told me my credit card didn't go through. When I replied that I had a receipt in my email, they put me on hold and never came back. Complete and total scam. DO NOT USE.
Dear J M.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
This company provides poor service. Look up 5 numbers. You want find what you want on 3 of them. They tell you one price. They charge you another price. Their free trail period is not free. When you communicate with them, they say they're sorry. Like the other reviewer, I'm sorry I used their service. Do not give them your credit card number. Bad deal. AVOID!
Dear M B,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
In regards to free searches, on our website, basic results are available for free. However, for more comprehensive, in-depth information, you are presented with the option of signing up for our Premium Content. I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert:
Thank you so much for the kind words and the 4-star rating.
We are so very happy to hear that Spokeo works out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!