I wanted a one time number. I paid through PayPal and specifically told them I did not want the full subscription. Well I just got billed for the fill subscription. I called and they graciously have me 9.00 dollars back.
I attempted a search for a phone number and according to Spokeo, it had returned some results and in order to access the report I had to pay $0.95. It felt like a small amount and so I decided to proceed, what could go wrong? Boy, was I wrong! Firstly, the search result was absolute garbage and contained nothing reasonable then over a week later I realized I had been billed $35 CAD and was now on a monthly subscription for $35 CAD a month! If I hadn't caught it early, I would have ended up paying these scammers hundreds of dollars for absolutely nothing! I didn't even bother fighting for a refund, it was the cost of my foolishness for not reading reviews of this company before using it. Fool me once!
Dear Victor:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on February 14,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was trying to get an email address. I paid $0.95 to get a "report" of contact info, and it only contained the street address. I would have to pay $19.95 to get a further "report" -- with no guarantee of what info would be contained therein. So I didn't go forward. Next thing I know, a charge shows up on my credit card statement for a monthly subscription of $24.95. I never signed up for that! These people are deceitful. However, when I called in to get the charge removed, the CSR was very responsive and took care of it.
Dear Melinda:
I received your complaint to the SiteJabber.com page for Spokeo, on January 24,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I am glad to hear that our Spokeo Customer Care was able to assist you completely
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Kezia is the customer service agent that satisfied my inquiry on the spot! I highly recommend Spokeo for anyone willing to go that extra step in identifying who is behind the call. Is it a scam or not a scam and it turns out Spokeo saved me from some unfortunate grief.
Dear Robert,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Agent, Kezia, was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I signed up for researching one reverse phone number. After speaking to Monte (customer service rep) I committed to monthly service because he was easy to talk with, helpful and professional. He was informative and did not pressure me in any way. "Thank you Monte"..
Hi Johnny,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They will charge you 0.95 for a search, which basically waste your money and get nothing. After that you will find auto charge every month for 24.95 on your account. I already called the back, and anyone what a group lawsuit to sue this company?
Dear Pet:
I received your complaint to the SiteJabber.com page for Spokeo, on November 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I paid. 95 for a one time service.
There is now an unauthorized charge from my account for $24.95.
I clearly chose the one-time service only option, yet I was fraudulently charged additional payments.
I wish I had seen the reviews prior to using Spokeo.
Dear Grace,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
Spokeo exceeds all my expectations as far as "information disclosure" goes. It is truly a top-notch first-class information service. Yes, it is definitely a five out of five-star service. I would highly recommend it to all my family and friends. Kudos to the whole "Spokeo Team"!
C E Stanley
Arden, NC
Dear Requester,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
You will get a page that says to see the report subscribe, or pay a one time fee. They DO NOT make it clear whether or not there are actually any results to report. You may end up paying to learn nothing from your search.
Dear Mac:
I received your complaint to the SiteJabber.com page for Spokeo, on November 23,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
If you accidently click on something, Spokeo will do a charge of $49.95 without even alerting you that there was going to be a charge because they already have your credit card #. After you pay to join Spokeo, all you get is names. If you want more info you have to pay for it. You can find the same info for free on peoplesmart, com whitepages.com or pipl.com etc
In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, and card billing zip code. A valid email address is then entered that becomes the username associated with the account. Once this billing information has been entered, a Terms of Use agreement is checked by the user and then a "Purchase" button is hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the provided email address. Also, Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
I got more results than I was originally looking for and the results were informative and just what I needed. I appreciate this website and the cheap cost. Made my night to see what's been going on at my childhood home since I moved out!
Dear Jordinly,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They say the charge is $0.95, but in the fine print they state there is an additional charge of $24.95; very sneaky and unbecoming of a "legitimate" business. All charges should be mentioned CLEARLY up front, not buried in the fine print. Worse when I call, They do not give a full refund, even though the service was used only once!
Dear Mark:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 25,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I actually don't have a problem with spokeo. It has helped me to see which accounts I have at different sites that may be visible to others and to go to those sites and either remove my accounts or make them private.
For self protection I would suggest searching for yourself through name, email and other search options. Then see where you may have public info about yourself and either remove that info or make it private on those sites.
Spokeo can be used to your benefit in some instances like this. It can also be helpful when you are getting unwanted emails, etc... to identify the sender who is offending you.
If you make yourself not visible on spokeo by going through these routes (if this is what you want) it can be a great tool.
Dear Marie,
As you stated, Spokeo is also a great resource for locating old profiles. Many of our users have implemented our service to successfully locate forgotten accounts with various sites, and deleted them. Also, many of our users have had great success in revealing the companies and telemarketers behind unwanted phone calls, and emails.
Sincerely,
Spokeo
Additionally, they skirt their charges on their website, advertising 3 months for "$4.95" in bold black, with "/mo" (they won't even spell out "month" because you might catch it) in much smaller, light font. Then the real charge, "$14.85", appears at the very bottom, in small print, at the end of a standard checkbox that few people will read.
Reminds me of the auto salesman in Fargo trying to pressure sell a customer on an expensive anti-rust package. What Spokeo is doing is legal... it's just not moral or ethical. Don't buy anything from these people... they go home and smirk at themselves in the bathroom mirror.
Dear Alan,
I am sorry that you feel this way about our terms. The standard check box at issue does require the check-mark to be manually clicked, and does link directly to our terms of service, for which more detail is included on our entire service. This ensures that there is more than one place on the payment page at which the full price is mentioned. Furthermore, the payment is a one-time payment for the entire subscription term. The listed rate of $4.95/mo for three months is accurate, as our customers are charged up front a total of $14.85 for the entire period. I apologize again for any confusion, and our contact information is available on our payment page should any customers have questions or concerns.
Sincerely,
Spokeo
Ripoff! Their information is out-of-date, incorrect, or "not available." I paid $39.95 for a year's subscription and the next day contacted them to ask for a refund because the info was so bad on every search. They explained their "no refunds" policy but did offer to give me $15 back. Don't waste your money!
Dear Webbie E.,
I'm sorry to hear that our service did not meet your expectations and you are unhappy with our refund policy. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
They're customer service is top notch, the site does what it says it will do and while some people may not like being billed automatically for a subscription that they've forgotten about, Spokeo doesn't do any sort of behind the scenes "scammy" behavior. I was very satisfied with them all around.
Dear Cody,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
At the "free trial" stage I specifically requested not to be entered for recurring monthly billing. They did it anyway. Okay, I'll try anything once. First search produced useless, general and false information.
To obtain more data requires a substantial upcharge. I don't think so, guys. Not today.
Dear Kevin:
I received your complaint to the Sitejabber.com page for Spokeo, on December 19,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have to say when contacting customer service, it was easy and Niklas handled the issue very professional. No questions asked or debates, it was carefree and a simple pleasure. More company's out there should take lead from Spokeo.
Dear Oscar,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was trying to look up an address I lived at 30 years ago and used Spokeo. The Google ad said it charged $. 95 for a one time fee. Instead they charged my account #24.95 pert month. When do I called and c complained, they would only refund $9.96. This is a ripoff company. Don't use it!
Dear Duane:
I received your complaint to the SiteJabber.com page for Spokeo, on April 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, I will reach out to you directly by sending you a private message through the SiteJabber.com system.
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I had a trial 7- day trial subscription for $0.99. Before the trial ended, I canceled to avoid future charges and received a confirming email. Ten days later they charged me $29.95. I called customer service. They would not refund the incorrect charge. Avoid this company, there are better opportunities out there that don't take your money without authorization. Search Google reviews on Spokeo, this is the #1 complaint: unauthorized charging. FRAUD.
Dear James:
I received your complaint to the Sitejabber.com page for Spokeo, on August 5,2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan:
I received your complaint to the Sitejabber.com page for Spokeo, on May 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care