I had used this site once before (2014) and had no qualms over using Spokeo again.
The family needed information on an aunt that sort of 'disappeared' sometime in the 1970s. Within minutes, I had the needed info.
Not sure why the negative reviews are so angry... the site does exactly what it states it will accomplish.
I had the one-week free trial after buying one search. At the end of the week, I called Customer Service and spoke to Alex. An absolute pleasure to speak to her! Professional, articulate, and friendly. The cancellation was smooth and quick.
It would be wonderful if she could train ALL c. S. agents.
I did do a one time purchse for 99 cents.The Spokeo scam-artists started billing me at $24.95 for a subscription that i never subscribed to. They will defraud the elderly and steal money from your credit card too.
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on May 14,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I give it two stars, not because the info and search features are substandard but because my account was closed by this company with the supposed rationale they perceive me as making hiring, etc decisions based on the info I find. (Against their corporate policy and agreement.) Huh? I wrote back and said I am simply a nosy person who wants to have bases covered and how would they determine such a thing by my account activity? Of course, I get only vague answers that tell me nothing. The closest I have come to making a decision of a similar sort is to check out men I am thinking of dating. Guess checking out someones truer story before I proceed with a personal relationship is considered a "hiring" decision.
Dear Ann,
You account usage may have violated our terms of use. Under the Fair Credit Reporting Act, we cannot allow any users to determine eligibility for employment, housing, credit, and more. Spokeo reserves the right to terminate any accounts we deem to be using our service in a manner that is prohibited. As such, Spokeo will move forward with terminating your account by canceling your subscription and issuing you a full refund. If you have previously used our data as a factor in any such determination, it should be invalidated.
If you need further clarification, please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to assist you.
Sincerely,
Spokeo
I've paid for subscription and the reverse email search came up to nothing. I can find more on my own just using general google search. Also, when I tried searching my own email, it came up with a meager 2 or 3 pieces of information. Not at all exhaustive as Google search engine pulled up a ton more. May I get a refund?
Dear Omelia,
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date.
Also, all information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.
Sincerely,
Spokeo Customer Care
I don't even remember signing up for spokeo. It must have been a whim or maybe I thought I canceled but didn't. I saw the $24.95 charge on my credit card statement and had no idea what spoke was. I called them and canceled. I then researched in my email and found an original confirmation of signing up from back in June. $24.95 is way too much for this type of service even if I had used it more than once. Lesson learned, and remember to check your credit cards statements to catch these kind of money drains. Another complaint I have is there was never a follow-up reminding me that I had a subscription, asking my opinion of the service or flagging that my credit card was charged. I'm betting this company makes most of it's money on unused subscriptions like mine.
Dear Denise:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site requires submission of your pesonal information before providing minimalist info and requires FEES $$
before any USEFUL details as offered in the original displayed Ad. You can deny any further participation but they then use your info to continuously send texts and e-mail offers. Unsubscribe and they continue with months of further Ads. Calling them directly doesn't have an satisfying imediate effect. Beware of third party trackers like Google that re-provide your information again! #
Hello John:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on February 12,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I signed up for the trial for unlimited searches and in my mind that's information that goes with those searches. I find out, not only do they want $29 a month for searches, but another $25-$30 for court record access, then another $25-$30 for relationship access, and another $25-$30 for every single category. What a HUGE waste of my time! The so called trial doesn't give you squat. Look somewhere else, don't waste your time. I'm extremely displeased with this site, the information you are given, you could find it anywhere for free so not sure what exactly they think unlimited searches is providing anyone.
Dear Requester:
I received your complaint to the SiteJabber.com page for Spokeo, on March 8,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Furthermore, while most Spokeo subscriptions include name, email, phone, and address searches, Court Record searches and Historical searches are available as an additional purchase as an add-on to your base subscription. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This is a joke! After promising "full information" in all categories, I paid for my three month subscription and found "information not available" in every category! It's a pyramid scheme. "Well, if we didn't provide you the information you wanted, perhaps you'd like to try our next higher membership level, and see if we"ll deliver".(Paraphasing)
If Spokeo offers access to all information, and doesn't deliver, how can this site still be in business?.
Dear Jeffrey,
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience. We'd be glad to help with any questions, or concerns you might have.
Sincerely,
Spokeo
In today's environment of scam phone calls, phishing and other illegal yet harmful activities, I use Spokeo as my front line defense in my personal life and in my real estate business. Side benefits? I've found most of my HS graduates to let them know about our 50th reunion coming up. What a wonderful tool
Dear Rhonda,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
It's helpful and you get what ever you looking for just be mindful if your not ready for the truth don't go with this app because it's gonna tell you things about the person you didn't expect but overall you get answers
Dear Leroy,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo is well established company with 16 years history. Management cares a lot about employees and customers. Company has very well focused goals and do their best to satisfy customer. The company offers excellent benefit package to employees like unlimited PTO, fully covered medical, dental benefits and 401k, well covered travel expenses. Great culture team with lot events. Flexible work from home option. Most of the teammates and managers I work with are awesome. For me it is one of my best company in my entire career. I had 16 years experience in USA. This is the only company that gives good merit based raise two times in a year and 5-10% of salary as bonus.
Dear Requester,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo has been charging me $20 monthly since July 2018! As a student who keeps my card on autopay, I did not notice this until they had charge me $400. This is money that I do NOT HAVE and cannot afford. They never sent any emails of a monthly bill or anything. That tells you a lot about their shady business practices.
Hi Ayesha,
I am very sorry to hear this.
I received your comment to the SiteJabber page for Spokeo on March 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
These people will randomly charge your card for amounts you didn't approve. I had to call and cancel my card. They don't tell you this at any time that they will later charge you 20 something dollars and then again a week after that. And the information they provide anyone can find themselves.
Dear Patricia,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
They make it seem like you're going to pull up every deep dark secret from the deep dark web. They couldn't give me a correct address or current phone number their database sucks. I could have thrown a rock in the ocean and hit more information.
Dear David:
I received your complaint to the SiteJabber.com page for Spokeo, on December 1,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Canceled immediately and they still auto renewed.
In addition the date is not up to date, it shows the prior owner of our house as the owner, even though we have owned it for 40 + years. All emails are incorrect, only 1 phone number is correct, and information is less than what I get on. Google search.
Dear Henry:
I received your complaint to the Sitejabber.com page for Spokeo, on July 27,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
These people know what they are doing, and it sounds to me like they just don't care. They have all the answers. I've called the BBB to complain and will continue to file complaints until they return my money. I certainly hope that if all the people who have had a bad experience with them, do the same. Maybe, we can all be responsible for putting them out of business. Local media in your area may be willing to help as well!
Dear Marilyn,
We're sorry you feel this way and would be happy to assist in addressing this issue. Please contact a member of our Customer Care Team by calling 1-888-906-0850. We're happy to help.
Sincerely,
The Spokeo Team
They asked for a one time transaction of 95 cents and several days later they withdrew 24 USD from my account. Paypal wouldn't do anything about it, so the only think I can do is to warn other people about it
Dear Ciprian:
I received your complaint to the SiteJabber.com page for Spokeo, on August 18,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Note that Spokeo, unlike most reputable sites doesn't show a pricing list. Try to find out the pricing before signing up -- its nearly impossible, unless you start using the service. And then as you go along the hidden upgrades pop up and each one adds to your overall monthly bill. There is something dark and scam-ish about Spokeo. I used it for two years, but as they kept limiting features (and then charging for features that used to be part of the premium package), I decided it was not worth it. I'm glad I left Spokeo, I don't want to be associated with a site that seems to be operated by grifters.
Dear James,
We're sorry you feel that way. When a person chooses to sign up for Spokeo's services, they are presented with the exact price of the given product on our payment page. It also clearly states in our Terms of Use statement, which must be agreed to before the purchase is finalized, exactly how much you will be charged, and how often you will be charged. This is also shown in the confirmation message which is sent to the email address used to sign up immediately after the purchase is finalized. We sincerely apologize if this was unclear in any way. Please feel free to contact us at 1-888-906-0850 should you have any further questions or concerns.
Thank you,
Spokeo
Paid a one-time fee for a name search, and low behold got charged. $24.95 for a service/subscription non wants. See this happens frequently. Can't Be Too Careful. Requested a refund from them, and stopped payments from my Paypal account
Dave McTeague
Dear Dave:
I received your complaint to the SiteJabber.com page for Spokeo, on May 16,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Happily, I just received refund checks from Spokeo and Bizshark. Same company, same address. I worked with my credit card company, who went into action right ans credited my account for over $400! The credits and the checks came quickly. I never signed up for these and didn't study my credits card statements, husband ill, but when I did I was shocked.
Ask for your money back.
Dear Alice,
We understand your concern. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care