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I was trying to get an email address. I paid $0.95 to get a "report" of contact info, and it only contained the street address. I would have to pay $19.95 to get a further "report" -- with no guarantee of what info would be contained therein. So I didn't go forward. Next thing I know, a charge shows up on my credit card statement for a monthly subscription of $24.95. I never signed up for that! These people are deceitful. However, when I called in to get the charge removed, the CSR was very responsive and took care of it.
Tip for consumers:
You have to pay for any information, and are not guaranteed to receive the type of information you are looking for. They don't tell you in advance what type of information you will get. They dole out the info in bits, and keep asking you to pay more and more for more info. It's scam-like.
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Dear Melinda:
I received your complaint to the SiteJabber.com page for Spokeo, on January 24,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I am glad to hear that our Spokeo Customer Care was able to assist you completely
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care