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I paid $0.95 for a single search only to discover a few weeks later that an amount of $24.95 has additionally been taken via my Paypal account. There is no clear or obvious mention of having to join a subscription service on their main page whereby this lack of transparency contravenes the UK and EU Consumer subscription laws. I have asked Paypal to reverse the payment and have notified my bank who have advised will back me up on this. I have also emailed Spokeo our laws regarding subscriptions and my demand for full return of unauthorised transfer of funds.
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Search out the consumer reviews on here and on Trustpilot before using Spokeo.
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Dear Victoria:
I received your complaint to the Sitejabber.com page for Spokeo, on October 13,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care