SpectrumReviews 1,941

My elderly mom depended on Spectrum phone for her medical bracelet alarm. It went out daily. When she switched to another company, the women customer reps were mean and nasty to her. She's 80 year old. They told her she couldn't keep her old phone number she'd had for nearly 50 years. That is not true. People have a right to switch to another company and keep their numbers. Now they're saying she has to go back to their company to get her number back. Absolutely unethical.

This is the worst cable company in Florida. The service is deplorable. The employees are rude. I have been hung up on twice and basically called a liar about rebooting my cable box. I was told by the representative that my box had not been rebooted in thirty six days. I tried to explain that I rebooted it five times. Well nothing doing. Then I told him we had two power failures and it reboots each time we loose power. Then he hung up on me. Next day. I received an email that I made a service change. Totally untrue. Hence I had to call these buffoons again to reverse whatever the first idiot screwed up. The representative was again rude. When I tried to explain what happened once again I was hung up on. Avoid this company at all cost. The service is way over priced and they have a take it or leave it attitude. In my opinion the company needs to be renamed rectum. This is how they treat a life long customer! It was a sad day when Brighthouse cable sold out.

I had been with Spectrum for a long time (2009-2019). I guess they bought out Time Warner which is who I started out with. They kept raising my bill amount, and I had to keep fighting with them to get a lower bill. I finally had enough and switched to DISH. Spectrum tried to charge me again, then sent my account to collections. I had proof that I didn't owe the bill, which I sent to their collection agency.

A year later, Spectrum is trying to "settle" the amount with a $50 discount. They are still saying that I owed the amount, even after they sent it to collections over a year ago and said they couldn't do anything else with the account (once it was sent to collections).

They lie when the truth sounds better and their customer service is ridiculous.

We just moved into Janesville area and the Spectrum sales person set me up with Apple tv because he said it would serve my needs. However he did not tell me Spectrum has nothing to do with it nor does it support it. I sent everything back to apple and called Spectrum and told them I don't want apple TV. They told me I have to deal with Apple to stop service. Why in the world would they sell something and not support it?
Frustrated with Spectrum.

Jim

The representative sold me a silver package and guaranteed me that the price would not go up for 2 years. The price went up 3 times in the first year. The price ended up going up $30.00 by the end of the year. I decided to cancel my service with Spectrum and had my service shut off. They billed me $139.00 for 6 six days of service and claimed that they no longer prorated service fees. Spectrum changed this policy months before I cancelled my service and never sent anything in writing with regards to this policy change. I would recommend you never switch to Spectrum for service. They will lie to you to sell you a package and change terms on you without any type of notice in writing. Save yourself from bad customer service and an overall nightmare!

Internet speed not consistent, slow mostly, keeps disconnecting multiple times a day. Technical support unreliable. Technicians will not show up, no curtesy calls, or they will show up few hours late and expect you to be waiting.
Same problems on my hone service and my mother's service in a different area.
Customer service is useless, will not resolve anything. And not allowed to transfer you to a supervisor or manager.
If you're disconnected from the net and you keep waiting for them to fix it, you're still paying for the service, no reimbursement.
Unreliable on all levels. Not recommended.

* I was for 3 years a customer with spectrum/carter
* Every year my monthly invoiced increased.
* I called this year and asked why I have to pay NOW $212.16/month. Explanation: promotion is over. Thanks... there was no other offer, nothing.
* I took the equipment and dropped it off in a store. ( 04/14/2020)
* 04/20/2020 I paid $ 106.62, for 1/2 month
* I checked my Spectrum acc. And I saw still a Balance of $ 106.61.
* I called customer service, and nobody could really explain it to me, why?
* I send a letter to Spectrum Billing Department/Management
And here started the horror customer service.
* I left messages over and over again.
* They (Linda &Bill) called me always if I wasn't available, I told them when I was at work, and I couldn't answer the phone.
* They really gave me a runaround,
* We never made it. I was soooooooooooo upset... I wanted to get my Balance explained / solved.
* It really looked like, that this is a tactic, to make me pay, without any explanation.
* Then I received a letter from William. This letter is dated 05/21/20 and I received this 06/03/2020...
* I called the very next day... No response back from WILLIAM...
* The hole situation is soooo frustrating for me... Besides that I cant reach nobody, now the icing on all of it:
* Since 06/01/20 I received calls with no messages left... I found out its From SUNRISE CREDIT SERCICES INC.
* Never received a letter, or a message.
* I called one of those numbers back, and I heard $ 106.12 is in collection. This is sooooooo wrong and unbelievable... They made me pay, because I have a high credit score and when I have something in coll. It will hurt me... shame on you SPECTRUM

Cancelled the cable TV portion of my account on Monday. Service rep set it up that the new monthly charge would be $49.99, took notes and double checked everything before saying goodbye. (90 minutes to get that far). Today I took the digital box in and made it official-- so I thought. When I got home and checked my email I had a notification from Spectrum that the new monthly charge is now $79.98, not the $49.99 I was quoted on Monday. Called the billing dept. and spoke to a rep, no options, no oops or sorry, just a cold shoulder kind of response. Typical bulls__t from this company.

You'd think with Covid, spectrum would try to help people out like many other companies until people get back on their feet again.not the case! My bill went up $20 and all we have is basic cable with one tv, with internet and phone but because my promotional ran out, I now pay $20 more for crap. In spite of calls requesting assistance, they refuse to do anything at all to belp! They are the worst company. Pray for 2 things to happen: a vaccine for this disease and a company to come along and replace Spectrum!

Simply the worst internet service company out there. My neighbor was without internet, so a Spectrum technician came to my building to fix his internet, the technician turned OFF my internet cable and connected his, I contacted him to complain and fix my internet they said they only had scheduling after 1 WEEK, that's right I had to wait 1 WEEK for my internet to be fixed, and they were the ones that spoiled. Absurd! The worst company that exists! She undoubtedly is the worst.

Since they are the only game in town for internet they can charge whatever they want and they charge far too much and their price goes up every year. The customer service is terrible. I tried to pay my bill online for 4 months. The summary kept saying it was accepted, but the next month I'd get hit with a $25 charge. Tried again the next month and same thing. I called to complain about the difficulties using their site to pay my bill and she just didn't care that their website said my payments were accepted when they weren't. She wasn't going to budge on the $75 in fees they charged. I would drop them in a heartbeat if there was an alternative.