ROBERT S.

Over the last 12 to 18 months Sam's Club has been squeezing it's customers, a bit at a time. Fewer hours, increasing club membership by more than 100% in my case. I "had" a business membership, which no longer exists. To get the same benefits the annual cost went from about $50/year to more than $100/year. Selection and product choices are disappearing, parking is now a nightmare as the clubs cater to the curbside service customers leaving the majority out in the cold, literally. My local club is now in the process of "remodeling"-- AGAIN-- which means finding products is a nightmare. Like so many other corps they insist on fixing things that aren't broken.

Cancelled the cable TV portion of my account on Monday. Service rep set it up that the new monthly charge would be $49.99, took notes and double checked everything before saying goodbye. (90 minutes to get that far). Today I took the digital box in and made it official-- so I thought. When I got home and checked my email I had a notification from Spectrum that the new monthly charge is now $79.98, not the $49.99 I was quoted on Monday. Called the billing dept. and spoke to a rep, no options, no oops or sorry, just a cold shoulder kind of response. Typical bulls__t from this company.