SpectrumReviews 1,941

I called several times, saying that spectrum is raising the prices every three months, and the customer service making up stories why they're raising. So l asked for the Supervisor which has the same stories. So l made a complaint to FCC within 2 weeks their general supervisor called me, and didn't lower the price, but just gave me a month free. I recommend if you've problems with Spectrum just make a complaint to FCC website, it's easy, this way with many people complaints with FCC, they've to change their behavior!

I've cancelled my services -- cable TV, internet, and telephone -- because of Spectrum's spotty delivery of services. This includes cable error messages when looking for programming information, internet freezes, etc. However, one particular provision of their contract, in "fine print" on Services & Conditions, is that if you cancel services prior to the end of your prepaid billing month, they do NOT prorate any refund. So, if you cancel on day one of your monthly billing cycle, you get charged for all services for the entire forthcoming month, although these services have all been cancelled. I find this outrageous.

The price of basic internet, cable and phone is over $200 a month. When I called, the rep said I was with Legacy. Never heard of this since I have paying my bill to Spectrum for years. He could lower the bill by $11 a month by switching to Spectrum. I specifically asked if all services would be the same, TV, cable and phone. He said yes. Then 10 min later he said I would lose some channels. I asked which ones. He proceeded to start naming them. Then said I would lose 74 channels. There should be an investigation of this company and there bait and switch tactics.

This is a complicated story, but I will try to simplify. My brother paid my cell phone bill for two months because he owed me some money. It was easier for him. I put the card on auto pay. By the time the second month came out, my brother had forgotten about it all. He didn't recognize the charge so he challenged both of them with his bank. The bank initiated a charge back. Later that same day my brother realized his error and called to reverse the charge back. The bank claims they successfully canceled. Spectrum on the other hand immediately charges the two months to my debit card. The problem is they never returned the funds to my brothers account. It has been 2 months and nothing. The bank says they can't do anything as they successfully reversed the charge back. Spectrum is simply not helping me at all. They can't comprehend the fact they have taken 4 payments for 2 months. Billion dollar company stealing $368 from a lower middle class customer. Pieces of garbage. I absolutely hate this company.

LobbyistsAll subscribers must watch their bills closely. It appears from new service, to transferred service to existing service billing, that their are many questionable charges that appear and the customer service rep has all the answers based on company policy the contradicts what is shown on the billing. Spectrum is known nation wide for their fuzzy math and poor customer service. If their are other options I would recommend whatever it is. I don't understand how the FCC, State Franchise Boards, State Public Service Commissions or local Governmental Commissions allow this company to operate in the same manner over and over with the number of complaints and issues encountered by the Spectrum customers. I will also be very aware that the Governmental agencies that control this company's business is being lobbied by the pro-CATV lobbyists.

If your stuck like me between this and AT&T basic, I almost just want to go back to AT&T so as not to have to deal with spectrum. Somehow my internet plan got removed from my account when I called in to get instructions for returning a cable box. Spent two hours on the phone and chat trying to get this figured out. Was just sent to department after department of people saying they can't do this on their end. Can't wait for fiber!

In 2019, Spectrum changed their policy to no longer pro-rate their service. Now in 2020, during a pandemic and these hard times, they are still sticking to this policy. I was charged $74.99 for 1 week of service. I also had an equipment charge of $59. I immediately called regarding this equipment fee. They took 3 weeks to look into it and ultimately removed the charge, however, during the 3 week investigation, they tried to charge my card on file. It was NOT approved, nor was I trying to pay my bill until this fee was resolved, and so the charge was "returned". Spectrum then added on a $25 return fee. This is AFTER one of the service reps assured that I can pay my bill after the investigation and there would be no problems. In total, I had to pay $99.99 for 1 week of service, during a pandemic, where unemployment is at an all time high. When I asked for any financial assistance, I kid you not, the service rep said "I can hold off on sending you to collections".

Whoa... just whoa... I have been a customer for years, never paid late on a bill EVER, and supported Spectrum even through all their price increases. This experience has made it clear that none of that matters to them. It's obvious Spectrum just wants your money, whether you're a loyal customer or not.

I made the switch to another provider, no clue if they are just as money hungry as Spectrum, but after this experience, I will try my luck.

CUIDADO AL ENTRAR EN ALGUN NEGOCIO CON SPECTRUM MOBILE son una ladrones, me vendieron segun una buena oferta para telefono para a pagar menos, tuve que comprar un telefono nuevo, pero a los 5 dias de estar con ellos me di cuenta que no me habian dado un plan ilimitado como el que me habian prometido, les cancele y debia enviar el telefono que les habia comprado, lo empaquete con mucho cuidado (TENGO LAS FOTOS) dijeron que llego en mal estado y me enviaron fotos de otro telef que no era el mio todo rallado y maltratado, me cobraron $121.00 + $50.00 de no se que en fin el supervisor que se llama SEBASTIAN lo unico que hace es escuchar la queja pero no resuelve nada ni siquiera les intereza, son unos ladrones y delincuentes que le roban a las personas su dinero descaradamente, asi que si no quiere sentirse tan frustrada como yo pienselo dos veces antes de hacer negocios con ellos.

They said the internet would be faster than att well its not. The mobiles could not get activated they had to send me two new sims cards they still had a hard time activating. They said the 1 gig would be the best choice because there are hotspots all over town well for some reason it changes to use Spectrum data instead of wifi. I keep changing to wifi it keeps changing back now i have to pay 90 dollars for both when they said it would be 14 dollars each, we were without cell phones for 4 days. The spectrum Tv comes with apple tv and remote. It only has 5 buttons it hard to navigate and Suri sure don't cooperate. It keeps taking us to apple tv instead of spectrum tv the hole thing is terrible. I wish I would have stayed with ATT Direct Tv. They said my total would be 166.00 i got a bill just a week later for 200. Now im hearing after the 2 yrs it will go up by 50 dollars. Once you open the apple tv boxes u owe 79.99 for each total of 320.00. Then i bought the phones up front so going back to my carrier will set me back 600.00. I am so mad at myself that i fell for the sales pitch. I had been with Att Direct tv for 20yrs. Oh and to find out the sales person doesn't even have Spectrum!

I was away for the winter. I have webcam to keep an eye on my house. In January my webcam went blank, I thought the webcam was bad. On 5/23/2020 we arrived home and the internet was down. Tech came out and fix the internet - the problem was on the pole, someone turned off my internet service.
I have been trying to get my money back for lack of service. I have been on the phone for 2-3 hours with no results. Transferred 3 times and the phone was hung up on me.

I don't know where to start. I tried to move my service when we moved to a new house. They said it was all taken care of and gave me instructions how to set up by myself during Covid-19. They never ended up doing anything. I called about 20 times to complain, waiting on hold for at least 25 minutes each time. They never canceled service in my old house, sent apple tv's to me that I never requested but they billed me almost $400 for. I've been dealing with them for 3 weeks and this is still not resolved. I went ahead and got AT&T for my internet and cable. I've been waiting for a call back from a manager for over a week and there is no number for me to contact them. They only respond to people complaining on social media outlets like Twitter. Please stay away!

I wish i could post zero stars. I called to cancel services with Spectrum for my 87 year old mother on a fixed income. The service was cancelled in the middle of the month. Spectrum refuses to prorate and is essentially taking the money of an elderly woman's sole income. Spoke with a supervisor with a condescending tone who had no empathy for my mother's situation. Spectrum has no moral compass and provides bad service to begin with. I strongly recommend choosing a better service provider.